DirectX Surface Unavailable
rem...@gmail.com
When I install and attempt to run Robert Kiyosaki's Cash Flow 101 and
202, I get the following error: DirectX Surface Unavailable. I came
acorss a post where the support person wants the below info
In order to Create a dxdiag.txt file: Click Start / Run / type:
DXDIAG
Click the "Test" buttons in the Display, Sound, Music & Network Tabs;
Afterwards click the "Save All Information..." button in the bottom
row.
Open the file and copy/paste everything up to this section in your
reply:
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Sound Capture Devices
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I have followed the same instruction and posting the dump below.
Please share your thoughts.
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System Information
------------------
Time of this report: 4/26/2009, 15:12:45
Machine name: PERSONAL-PC
Operating System: Windows Vista™ Home Premium (6.0, Build 6001)
Service Pack 1 (6001.vistasp1_gdr.090302-1506)
Language: English (Regional Setting: English)
System Manufacturer: Sony Corporation
System Model: VGN-NR123E
BIOS: Ver 1.00PARTTBL
Processor: Intel(R) Pentium(R) Dual CPU T2310 @ 1.46GHz
(2 CPUs), ~1.5GHz
Memory: 2038MB RAM
Page File: 2252MB used, 2060MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Mobile Intel(R) 965 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 965 Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_902D104D&REV_0C
Display Memory: 358 MB
Dedicated Memory: 0 MB
Shared Memory: 358 MB
Current Mode: 1280 x 800 (32 bit) (59Hz)
Monitor: Generic PnP Monitor
Driver Name: igdumd32.dll
Driver Version: 7.14.0010.1244 (English)
DDI Version: 9Ex
Driver Attributes: Final Retail
Driver Date/Size: 6/29/2007 08:45:18, 2363392 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-6942-11CF-2177-27B0ADC2CA35}
Vendor ID: 0x8086
Device ID: 0x2A02
SubSys ID: 0x902D104D
Revision ID: 0x000C
Revision ID: 0x000C
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/
Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/
Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/
Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/
Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/
Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/
Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/
Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/
Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/
Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/
Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/
Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/
Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/
Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/
Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/
Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/
Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/
Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/
Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/
Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/
Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/
Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/
Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/
Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/
Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/
Out)=(S340,YUY2) Frames(Prev/Fwd/Back)=(0,0,1)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/
Out)=(S340,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/
Out)=(S340,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/
Out)=(S342,YUY2) Frames(Prev/Fwd/Back)=(0,0,1)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/
Out)=(S342,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/
Out)=(S342,YUY2) Frames(Prev/Fwd/Back)=(0,0,0)
Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
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Sound Devices
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Description: Speaker/HP (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO
\FUNC_01&VEN_10EC&DEV_0262&SUBSYS_104D2800&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.5433 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/25/2007 16:40:56, 1787816 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
Sound Capture Devices
---------------------
Regards,
Remy