DPM 2007 tape erase error - access denied

[Sassan Karai]

The operation failed because of a protection agent failure. (ID 998 Details:
Access is denied (0x80070005))

I see this eeror when trying to erase tapes in a 44 slot IBM TotalStorage
3573 Tape Library

[ClaudioG64]

On Jun 10, 5:27 pm, Sassan Karai

Hello,
which drivers are you using for the Library and drive ?
The IBM provided drivers or the Microsoft drivers ?

Those problems are usually due to driver's issues.

I solved sometime running the standard LTOtape.sys from Microsoft
(http://support.microsoft.com/kb/941140/en-us/) but with other IBM
libraries/drives I used with success the latest IBM drivers that you
can find here:
ftp://ftp.software.ibm.com/storage/devdrvr/Windows/Win2003/Latest/

Pay attention to the setup, don't use the Windows standard procedure
to install/update the driver, because it won't run correctly.

Unpack the drivers and use the IBM provided install engine:
Install_nonexclusive.exe -t -d [-s]

Ciao, Claudio

MCSA, MCSE, MCT
http://www.pulsarit.net/cs/blogs/claudiog/

[Sassan Karai]

Thanks for the IBM ftp link Claudio - there was indeed a more recent driver
(6.1.9.3)available then the one Dell (6.1.8.0) currently ships. The library
still fails fast inventory - but tape erase is now working.

Downside noticed is that mmc now hangs when trying to check on the driver of
the tape drive in device manager.

I also updated fw on the library and the drive itself - since Dell had
released newer fw than what was present on the newly arrived hw.

Yes I believe there is a DPM paradise in the future somewhere - where
everything will just work flawlessly together :) and I am keeping on trying
to build it one environment at a time :)

[Yang@discussions.microsoft.com Xun Yang]

i try to update the 941140 for the DPM server,but still fail.

my environment have 8 DPM server backup exchange SG. while half of them
could work and half with this error. i haven't find a good solution.

[Gaurav Gupta [MSFT]]

Hi Xun,

Which tape library and driver version are you using?

--
Gaurav Gupta | Program Manager | DPM
This posting is provided “AS IS” with no warranties, and confers no rights

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