Customer Relationship Management (CRM) Tutorial (August 2006)
CRM Basics,CRM Objectives,Types of CRM :: Operational CRM , Analytical
CRM ,Collaborative CRM, CRM Implementation ,CRM Technical
Functionalities ,Popular CRM's :: SugarCRM ,vTiger CRM , Daffodil CRM
,Future of CRM
http://flying-rugs.com/crm/CRM.html