Error while installing CRM 3.0
PIT
I have an SBS 2003 environment with one member server. On member server
there is already Sharepoint Portal 2003 and SQL 2005. All functions fine. Now
I want to install on this member server the CRM 3.0 prof.
While installing the Setup checks for requirements and show me the following
Errors and warning (in German):
on IIS:
- E: .... Need 'Negotiate,NTLM'
- W: .... Error to access url 'https://www.publicname.org' .... (401) Nicht
authorisiert ...
on SQL Server Reporting Services:
- E: .... cannot check the certificate for
https://serverlokalname/ReportServer ....
(Sorry the original Message is in German)
But I can't find any mistake.
I can successfully access https://www.publicname.org and
https://serverlokalname/ReportServer.
But only the Setup of CRM 3.0 Prof. has a Problem. I followed the
instruction for "cscript adsutil.vbs set w3svc/NTAuthenticationProviders
"Negotiate,NTLM"". But the error came again and again.
Any Idea?
Thanks for any Help.
Regards, PIT
Shawn Nulph
For the error, "Need 'Negotiate,NTLM'" on the IIS site that you created to
install Microsoft CRM onto you will need to change the IIS Authentication
mode. I have included the steps below to do this. I see you have set this
for the root of IIS but if the CRM site is set as well you will need to
make this change there also.
The following instructions describe how to configure IIS to use Kerberos
authentication for the Microsoft Dynamics CRM v3.0 Web site.
1. You will first have to determine the Identifier that the Microsoft
Dynamics CRM v3.0 Web site uses.
a. On the Microsoft Dynamics CRM v3.0 server, click Start, click Run,
type "%SystemRoot%\system32\inetsrv\iis.msc" and then click OK.
b. As soon as IIS Manager loads expand the CRM computer name and then
click the Web Sites folder.
c. In the right window you will now see all the Web sites that are
created on this server. Locate the Microsoft CRM v3.0 Web site and then
note the Identifier value. Note: If you have installed Microsoft Dynamics
CRM v3.0 on the default Web site this value will be 1.
2. Now click Start, click Run, type "cmd" and then click OK.
3. As soon as the command prompt starts type the following and then press
Enter.
C:\Inetpub\AdminScripts\adsutil.vbs get
w3svc/1/NTAuthenticationProviders
Note: In this command the number 1 should be replaced with the value
you noted in step 1, part c.
The results returned should either state that the authentication is not set
at this level or that authentication is set to: NTAuthenticationProviders
: (STRING) "NTLM". In either case you will have to set authentication
to accept Kerberos.
4. By using the command prompt again type the following command and press
enter.
C:\Inetpub\AdminScripts\adsutil.vbs set
w3svc/1/NTAuthenticationProviders "Negotiate,NTLM"
Note: In this command the number 1 should be replaced with the value
you noted in step 1, part c.
5. Verify that Kerberos authentication has been set correctly by typing the
following command and then pressing Enter.
C:\Inetpub\AdminScripts\adsutil.vbs get
w3svc/1/NTAuthenticationProviders
Note: In this command the number 1 should be replaced with the value
you noted in step 1, part c.
The results returned from running the command should be the following:
NTAuthenticationProviders : (STRING) "Negotiate,NTLM"
6. Restart the Microsoft Dynamics CRM v3.0 server by clicking Start and
then clicking Shutdown.
For the error you are receiving with SQL SRS it looks as though you are
using a certificate and installing to a secure site. If that is the case
the certificate is probably pointing to an external secure URL. This will
cause the SRS installation to fail as reports are not available over the
internet. To get around this you will need to uncheck the box for SSL and
specify the default site on the member server in order to successfully
install SRS.
Have a good day.
Regards,
Shawn Nulph | Microsoft CRM | Microsoft Dynamics
Microsoft Online Partner Support
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone
support at no charge during critical LAN outages or "business down"
situations. This benefit is available 24 hours a day, 7 days a week to all
Microsoft technology partners in the United States and Canada.
This and other support options are available here:
BCPS:
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469
Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/
If you are outside the United States, please visit our International
Support page:
http://support.microsoft.com/default.aspx?scid=%2finternational.aspx.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
You assume all risk for your use. © 2005 Microsoft Corporation. All rights
reserved.
PIT
i did that for a days. Now Setup tell me all is ok and if i click on start
button it begins to install. after that it breaks with the error. I choose
ignore til setup is finished.
hier is the log:
17:28:06| Info| Executing Install action:
Microsoft.Crm.Setup.Server.RSPublishAction
17:28:06| Error| System.Exception: Fehler bei der Aktion
Microsoft.Crm.Setup.Server.RSPublishAction. ---> System.ArgumentException:
The specified path is not a metabase path.
Parametername: path
at
Microsoft.Crm.Setup.Server.Utility.IIsUtility.ConvertMetabasePathToDirEntryPath(String path)
Any Idea
Regards, PIT
Shawn Nulph
It looks like all that failed is the report piece. So CRM should be
installed correctly except for reports and you can configure that manually.
Try accessing reports from a client and the CRM server by going to
http://WebSiteWhereSRSisLocated/Reports. You should be able to pull up the
Reports Manager without an error. If you receive an error then you will
need to correct this before publishing the CRM reports. This is more than
likely related to double-hop Kerberos authentication. Please see the
following article relating to this.
http://www.microsoft.com/downloads/details.aspx?FamilyID=51bf9f20-bd00-4759-
8378-b38eefda7b99&DisplayLang=en
Once you have corrected the above issue you can then publish the CRM
reports. Please follow the below steps to do this.
1. Run RSCONFIG using the below Rsconfig syntax at a command prompt. The
rsconfig utility is located at:
c:\Program Files\Microsoft SQL Server\80\Tools\Binn
Once you have changed directories to the above location then run
the following:
rsconfig -c -s <SQLSERVERNAME> -d reportserver -a Windows
2. Publish reports by opening a command prompt and going to:
c:\program files\microsoft crm\reports
Then run the following: publishreports.exe "company name"
"Domain\ReportingGroup {GUID}"
3. Give reports correct permissions
a. From the default website where SRS is installed browse the
reports directory (http://YourSRSserver/reports)
b. Click Properties then click Your_Org_Name_mscrm folder
c. click the Security tab
d. The following groups should be added:
BUILTIN\Administrators with a role ofContent Manager
DOMAINNAME\ReportingGroup
{ec70ac7b-a091-4d00-b038-75fd6ea0e84c} with a role of Browser for Microsoft
CRM
NT AUTHORITY\NETWORK SERVICE with a role of Publisher for
Microsoft CRM
NOTE: If any of the above groups are missing you will need to
add them.
4. you may also have to do the steps on page 15-6 in the IG
Regards,
Shawn Nulph | Microsoft CRM | Microsoft Dynamics
Microsoft Online Partner Support
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone
support at no charge during critical LAN outages or "business down"
situations. This benefit is available 24 hours a day, 7 days a week to all
Microsoft technology partners in the United States and Canada.
This and other support options are available here:
BCPS:
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469
Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/
If you are outside the United States, please visit our International
Support page:
http://support.microsoft.com/default.aspx?scid=%2finternational.aspx.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
You assume all risk for your use. © 2005 Microsoft Corporation. All rights
reserved.
PIT
I do that last night and it works now fine.
Today i see your message.
Regards
PIT
Shawn Nulph
Great to hear that you have resolved the error. Let us know if you need
anything else.
Have a good weekend.
Regards,
Shawn Nulph | Microsoft CRM | Microsoft Dynamics
Microsoft Online Partner Support
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone
support at no charge during critical LAN outages or "business down"
situations. This benefit is available 24 hours a day, 7 days a week to all
Microsoft technology partners in the United States and Canada.
This and other support options are available here:
BCPS:
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469
Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/
If you are outside the United States, please visit our International
Support page:
http://support.microsoft.com/default.aspx?scid=%2finternational.aspx.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
You assume all risk for your use. © 2005 Microsoft Corporation. All rights
reserved.
Patrick R.
ran and the get command displays Negotiate, NTLM for my sites but CRM still
hangs at the exact same spot saying it needs to be Negotiate,NTLM and it's
already set. What should I do next?