When one of our users, while in Outlook attempts to sellect track in CRM, he receives the following error.
"An error occured promoting this item to Microsoft CRM. The CRM server could not be contacted or the user has insufficient permissions to perform the actions."
I then altered his permissions to ensure this was not the issue, he now gets this error message.
"The user authentication passed to the platform is not valid."
Can anyone help, this user is suddenly unable to attach emails to contacts or accounts.
"Scout" wrote: > When one of our users, while in Outlook attempts to sellect track in CRM, he > receives the following error.
> "An error occured promoting this item to Microsoft CRM. The CRM server > could not be contacted or the user has insufficient permissions to perform > the actions."
> I then altered his permissions to ensure this was not the issue, he now gets > this error message.
> "The user authentication passed to the platform is not valid."
> Can anyone help, this user is suddenly unable to attach emails to contacts > or accounts.
I have seen this one a couple times, most often it is users who have updated their network login information and either XP or IE is still storing the old data in relation to CRM. I would clear any .net passwords in the control panel and clear all offline content out of IE and see if your still getting the error.
"Scout" wrote: > When one of our users, while in Outlook attempts to sellect track in CRM, he > receives the following error.
> "An error occured promoting this item to Microsoft CRM. The CRM server > could not be contacted or the user has insufficient permissions to perform > the actions."
> I then altered his permissions to ensure this was not the issue, he now gets > this error message.
> "The user authentication passed to the platform is not valid."
> Can anyone help, this user is suddenly unable to attach emails to contacts > or accounts.
"Scout" wrote: > When one of our users, while in Outlook attempts to sellect track in CRM, he > receives the following error.
> "An error occured promoting this item to Microsoft CRM. The CRM server > could not be contacted or the user has insufficient permissions to perform > the actions."
> I then altered his permissions to ensure this was not the issue, he now gets > this error message.
> "The user authentication passed to the platform is not valid."
> Can anyone help, this user is suddenly unable to attach emails to contacts > or accounts.
> I'm experiencing the same problem.. did you manage to find a solution? > tnx..
> "Scout" wrote:
> > When one of our users, while in Outlook attempts to sellect track in CRM, he > > receives the following error.
> > "An error occured promoting this item to Microsoft CRM. The CRM server > > could not be contacted or the user has insufficient permissions to perform > > the actions."
> > I then altered his permissions to ensure this was not the issue, he now gets > > this error message.
> > "The user authentication passed to the platform is not valid."
> > Can anyone help, this user is suddenly unable to attach emails to contacts > > or accounts.
This did the job for me just go to - http://support.microsoft.com/kb/933234/ you just need to delete the temporary files. if you want - you can backup the files before deleting.
"Kristin Evans" wrote: > Hi Guy, > I have been experiencing the same error. I know I have the correct > permissions. Did you ever figure thi one out?
> Any help would be greatly appreciated. > Thanks, > Kristin
> "Guy Shokrani" wrote:
> > Hi scout,
> > I'm experiencing the same problem.. did you manage to find a solution? > > tnx..
> > "Scout" wrote:
> > > When one of our users, while in Outlook attempts to sellect track in CRM, he > > > receives the following error.
> > > "An error occured promoting this item to Microsoft CRM. The CRM server > > > could not be contacted or the user has insufficient permissions to perform > > > the actions."
> > > I then altered his permissions to ensure this was not the issue, he now gets > > > this error message.
> > > "The user authentication passed to the platform is not valid."
> > > Can anyone help, this user is suddenly unable to attach emails to contacts > > > or accounts.
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