3.0 Laptop Client Install Failing

[John]

Having a heck of a time getting the Outlook client to install on any of the
client machines.

Starting with a single notebook, I get the following error when installing
from SBS or directly from the CD.

An incompatible version of the Microsoft CRM desktop client for Outlook or
the Microsoft CRM laptop client for Outlook is already installed on this
computer: Product: Microsoft CRM laptop client for Microsoft Office Outlook,
Version: 3.0.5300.0, User: . Before continuing the current installation,
remove the incompatible version.

All other test are green checked.

3.0 is the only version ever to be installed on this notebook. I have never
gotten the client to show up in Add Remove Programs. The only CRM reference
on the notebook is the MSDE SQL CRM that I have uninstalled/reinstalled
numerous times.

I also have tried removing all registry lines containing 3.0.5300 in them
and those referencing CRM. In addition the Microsoft SQL and Microsoft CRM
folder are deleted before each reinstall attempt.

I don't know why, even if something was missed in the registry, the program
will not allow an overinstall of the same version......?

Any help would be appreciated. Hopefully the answer will shed light on the
other stations as well.

Thanks,

John

[John]

Well I re-scoured the registry and found the entry I must have skipped in my
previous search.

The Laptop client is now installed.

"John" <nos...@nospam.com> wrote in message
news:u5GXIb3N...@TK2MSFTNGP10.phx.gbl...

[JRushing]

What/Where was the entry you missed? I am missing it too!

Thanks!

Jim Rushing

US itek, Inc.

"John" <nos...@nospam.com> wrote in message

news:u0L9Ou9N...@TK2MSFTNGP10.phx.gbl...

[John]

On my notebook, I uninstalled the Microsoft SQL Server CRM using add remove
programs.

I manually deleted the Microsoft CRM program folder (c:\program
files\Microsoft CRM)

Same with the Microsoft SQL Server folder if it still exists. This assumes
that CRM is your only MSDE application.

I removed all entries with the version number 3.0.5300 . Then all entries
with Microsoft CRM. If you installed using default locations there are a lot
of entries. There are a number that I would not have thought to be critical
but I removed them anyway. The only ones left when I was done were google
searches.

Hope this helps. I am working on another install error on the other
workstations now.......

John

"JRushing" <james....@usitek.com> wrote in message
news:u5CqxM%23NGH...@TK2MSFTNGP10.phx.gbl...