Microsoft Dynamics CRM 4.0 Use Mail Server

[Andy]

Can Microsoft Dynamics CRM 4.0 recieve/ send mail with both internal
Exchange server and external Pop3 server?
Can Microsoft Dynamics CRM 4.0 recieve/ send mail with both Pop3 server of
internal Exchange server and external Pop3 server?
Do Microsoft Dynamics CRM4.0 must to use only one Exchange mail server or
Pop3 mail server?
Tks.
Andy
2009-12-31

[Dave Ireland]

Andy;

The CRM Email Router can use Exchange, SMTP, and POP3 to send/receive email.
These services can be internal or external. For each CRM organization, you
can specify one outbound connection, and one inbound connection.

Dave Ireland

"Andy" <an...@ctbags.com> wrote in message
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[Andy]

Dave Ireland

Microsoft Dynamics CRM 4.0 can use Email Router and Microsoft
Dynamics CRM for Outlook send/recieve email.But they can't use together.
Microsoft Dynamics CRM for Outlook is very easy,i like it.If i use Email
Router,so i will must to use Web Access login Microsoft Dynamics CRM. Do you
have any good idea?

Tks
Andy

"Dave Ireland" <dire...@salentica.com> ���g��l��s�D:u7gD$RhiKH...@TK2MSFTNGP06.phx.gbl...

[Dave Ireland]

I'm not sure I understand your question Andy.

As a user, you can use the CRM for Outlook integration regardless of how you
intend to send/receive email.

If you do use the CRM for Outlook add-in, you have the choice of using
Outlook to send/receive emails. In this scenario, nothing really changes
about your email setup - if you were able to send/receive email before you
installed CRM, then mail still moves out/in in the same way.

Alternatively, you can can choose to have some users whose email is
sent/received by the server-based email router. I've found that the best
use for the email router is:
- for users who will access CRM over the internet using a CRM IFD deployment
but don't have access to their Outlook
- for service-account type users who don't interactively log into CRM, but
perhaps workflows are sent using their account
- to automatically process inbound email that is sent to a generic email
address like sup...@yourcompany.com - you can have the router monitor this
mailbox and push the emails into CRM.

Have a read through this:
http://blogs.msdn.com/crm/archive/2008/02/07/crm-4-0-e-mail-integration-overview.aspx

Dave

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