RE: Invalid e-mail address while Tracking email in CRM
Henrik Schmidt
we have the same issues, these days in big numbers. Will post if we figure
anything out.
Best, Henrik.
"Alexandra Ribeiro" wrote:
> Hello!
>
> One of our clients started receiving an error as below when they track
> specific emails in CRM:
>
> "Invaid e-mail address. For more information, contact your Microsoft
> Dynamics CRM administrator."
>
> The only error on Event Viewer is:
>
> "An error occurred while promoting a Microsoft CRM e-mail message. Restart
> Microsoft Outlook and try again. HR=0x80044192. Context=.
> Function=CMailItemHelper::HrPromoteMailItemInCrm. Line=1643"
>
> User has Rollup 2 installed, Diagnostics and Outlook Temporary folder are
> clean.
>
> Did anybody have this error? I cannot find anything related to this issue on
> the Internet.
>
> Thank you in advance for any help.
> --
> Alexandra
Alexandra Ribeiro
Thank you for your answer.
I read somewhere that, on System Settings, on Email tab, we should check the
option "Allow messages with unresolved e-mail recipients to be sent", that is
by default set to "No".
When we did so, some of the specific emails that gave the error message,
could be tracked, but the problem remains for some other email addresses.
I'll post here if I figure it out, too.
Thank you again.
Best Regards,
--
Alexandra
clay
Only common thing I can find is that the problem emails have at least one
recipient whose address book entry in outlook has the email display name in
the format of "contact name (email@ddress)". Seems to be that removing the
parentheses and email address portion of the display name eliminates the
error. But this user has THOUSANDS of contacts formatted this way. and why
would the display name field matter anyhow? Incredibly frustrating. Just
upgraded from 3.0 and we never had this problem.
blabla
Hi *
Same problem here! When tracking emails where a sender or receiver has
an email description with the format "contact name (email@ddress)" an
invalid e-mail address exception is raised.
Someone found a solution? I'm looking for a solution since days...
Anders Heick
Problem also confirmed here
http://social.microsoft.com/Forums/en/crm/thread/963a556a-2e4c-46ef-acd9-c467ec814f57
Alexandra Ribeiro
Hello,
No, I didn't find any solution yet... We're waiting for a final answer from
Microsoft. The only thing asked to check was if the email address was not in
CRM as a contact/account or, if it was, if it is duplicated.
But in our case, there are some situations where neither of these situations
happen and the error remains.
If I receive a final solution for this problem, I will post it here.
Thank you.
Best Regards,
--
Alexandra
clay
I've been working with MS as well. Looks like the problem stems from update
rollup 4 for the Outlook client. Downgrading to rollup 3 resolved the issue.
They tell me they're working on a hotfix for this particular issue, but in
the meantime, try reverting back to rollup 3.
Best of luck.
Alexandra Ribeiro
--
Alexandra
Camp28
>
> - Show quoted text -
Does anyone know if Rollup 5 has corrected the problem? I just had a
client inform me that he's having the same issue as you have mentioned
here. I know that on other forums they said that Microsoft was not
creating a unique hotfix solely for this problem, but that they might
factor it in to the next rollup. I've been reviewing the information
on the newest hotfix and I'm not seeing this listed as one of the
solutions, but I'm really not seeing anything specific listed as the
solution in rollup5 other than it's retroactive including rollup 1, 2,
3, and 4.
What would work best for this client? He is a new install and has
been on rollup 4 since the installation.
Thanks!
Alexandra Ribeiro
No,unfortunately it isn't fixed on this Rollup 5 (at least, I tested it on
my own machine, with CRM 4.0, and "Invalid Email Address" error remains for
those specific contacts...) :(
Cheers,
--
Alexandra
Leigh Milbourne
Hi Everyone,
I have come across the same issue. I can't believe it is not fixed in
Rollup 5. Can someone tell me how to downgrade to a previous Rollup as
I saw a previous post from Clay saying that if you revert to Rollup 3
the error doesn't generate.
Leigh
Alexandra Ribeiro
To downgrade to a previous rollup I think you just need to uninstall the
other ones (4 and 5), from "Add and Remove Programs" (or "Programs and
Features --> View Installed updates" on Vista).
Cheers
--
Alexandra
Berry@discussions.microsoft.com Christopher Berry
Microsoft develops the solution that will be a part of Update Rollup #5. To
solve this issue with the invalid e-mail address, do the following:
1. The stored e-mail addresses in Outlook have given us this issue the
most. This is not to say that some stored e-mail addresses will not auto
track correctly, just that some might. Find the culprit e-mail address and
type the e-mail address into the To… line without hitting tab (this will
ensure that the Outlook stored e-mail address is not used) but instead, hit
enter. Take notice when the e-mail address is underlined.
2. Once the e-mail address is underlined with a semi-colon behind it, click
Track in CRM. You will notice that the name of the contact associated with
the e-mail address is listed at the bottom of the e-mail. NOTE: If the
e-mail address does not appear, 1 of 2 things happened. Either the contact
in CRM does not have an e-mail address associated with it yet or an error
occurred finding that contact. The first thing to do is instruct the user to
save an e-mail address for this contact. Once the latter of the 2
possibilities is confirmed, you will have to re-create a new e-mail from
scratch and start this process over. HINT: Saving the e-mail address in
question to the clip board is very helpful.
3. Have the user type a test e-mail to the e-mail address that was
corrected, and verify that the error has been corrected.
Hope this helps until Microsoft comes to the rescue.
Bon
We have just run into the same problem with sending emails to clients with
display name:
'First name.Last name (email address)'
Thanks
Geoff