CRM 3.0 router does not route mail to CRM

mwor

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Feb 11, 2006, 7:26:27 AM2/11/06

to

Hi There,

Mail is going out of CRM to an external contact. Upon email reply from the
contact the email is placed in the users mailbox but not in the CRM contact
history?

I have the following error on the exchage server.

---------
Microsoft.Crm.Tools.ExchangeConnectorService.ExchangeSinkServiceException:
Verifying before delivery message: RE: test CRM bots:00003000001 in mailbox:
crmbotsmailbox failed (System.Net.WebException: The request failed with HTTP
status 401: Unauthorized.
at
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String
methodName, Object[] parameters)
at Microsoft.Crm.Platform.Proxy.EmailWebService.CheckIncoming(String
messageId, String subject, String from, String to, String cc, String bcc,
Int32& reasonCode)
at
Microsoft.Crm.Tools.ExchangeConnectorService.ExchangeSinkServiceMessages.CheckIncoming(ExchangeSinkServiceLogger
logger, ExchangeSinkServiceMailbox mailbox, Message message)). --->
System.Net.WebException: The request failed with HTTP status 401:
Unauthorized.
at
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String
methodName, Object[] parameters)
at Microsoft.Crm.Platform.Proxy.EmailWebService.CheckIncoming(String
messageId, String subject, String from, String to, String cc, String bcc,
Int32& reasonCode)
at
Microsoft.Crm.Tools.ExchangeConnectorService.ExchangeSinkServiceMessages.CheckIncoming(ExchangeSinkServiceLogger
logger, ExchangeSinkServiceMailbox mailbox, Message message)
--- End of inner exception stack trace ---
at
Microsoft.Crm.Tools.ExchangeConnectorService.ExchangeSinkServiceMessages.CheckIncoming(ExchangeSinkServiceLogger
logger, ExchangeSinkServiceMailbox mailbox, Message message)
at
Microsoft.Crm.Tools.ExchangeConnectorService.ExchangeSinkServiceCore.ProcessMessage(Connection
connection, ExchangeSinkServiceMailbox mailbox, Recordset recordSet)
at
Microsoft.Crm.Tools.ExchangeConnectorService.ExchangeSinkServiceCore.ProcessMailbox(ExchangeSinkServiceMailbox mailbox)

For more information, see Help and Support Center at
-------------------------
Warren O

Matt Parks

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Feb 15, 2006, 3:27:31 AM2/15/06

to

Verify that the router was installed using the fully qualified domain name
for the server (same value as returned from a nslookup) and that the proxy
is disabled on that server. The authentication is extremely sensitivei to
some of these settings.

--

Matt Parks
MVP - Microsoft CRM

"mwor" <mw...@discussions.microsoft.com> wrote in message
news:D7C58549-35AD-494C...@microsoft.com...
Hi There,

mwor

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Feb 15, 2006, 1:48:28 PM2/15/06

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This problem has been solved BUT I have a similar problem with mail.

Internal crm user mail to accounts & contact work out and back into crm
users's outlook and crm mail boxes (Workplace)
Internal crm user mail to another crm internal user mail don't work NOW?

Any suggestions?

Regards
Warren
--
Warren O

Matt Parks

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Feb 15, 2006, 10:19:54 PM2/15/06

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Not sure I follow what you mean. What isn't working?

--

Matt Parks
MVP - Microsoft CRM

"mwor" <mw...@discussions.microsoft.com> wrote in message

news:8D678EF8-2307-46C6...@microsoft.com...

John O'Donnell

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Feb 16, 2006, 1:37:29 AM2/16/06

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your saying that an email between crmuser1 and crmuser2 does not get
received?

There is a setting in crm 3.0 to stop emails between users.

go to settings-organizationsettings-system settings-email tracking -

you will see an optin to exclude email between users, make sure this is set
to no

--
=======================
John O'Donnell
Microsoft CRM MVP
http://codegallery.gotdotnet.com/crm

"mwor" <mw...@discussions.microsoft.com> wrote in message

news:8D678EF8-2307-46C6...@microsoft.com...

Matt Parks

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Feb 16, 2006, 1:50:22 AM2/16/06

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John,

I believe that setting just eliminates the "double" tracking if the reply is
sent via CRM (logged when userA sends it and also when UserB receives it),
but you may be right that if the reply came from Outlook directly, and it
was orignally a CRM email, then it might not get tracked.

--

Matt Parks
MVP - Microsoft CRM

"John O'Donnell" <csharpco...@nospam-hotmail.com-nospam> wrote in
message news:%23UeP2Ns...@TK2MSFTNGP10.phx.gbl...

mwor

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Feb 16, 2006, 5:38:28 AM2/16/06

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Yipee have resolved the issue.

The problem was that the smtp service on IIS was not configured correctly to
see the exchange server.

Regards

Can supply more details if required
--
Warren O

innovativecomp

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Feb 24, 2006, 3:43:27 PM2/24/06

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Please supply more details. We are experiencing the same problem.

Thanks much in advance!

mwor

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Feb 25, 2006, 4:06:26 AM2/25/06

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My environement is as follow
1 x Exchange Server
1 x CRM app and SQL on one server

I had a error on the IIS where the default SMTP virtual server was not
configured correctly.

Open IIS > you must see the Default SMTP Virtual Server below the Web
services. (IF not you have not installed this - Install it.)
If you have that in IIS check that you have the following configured.
Click on the Domains below the Default SMTP Virtual server in IIS on the
right you will have the full CRM_Computer_Name.domain.com and you must have
another line configured there. If not you should do the following

Right click > NEW > DOMAIN and set the folling up.

Tick (Allow incoming mail to be relayed to this domain)
UnTick (Send HELLO instead EHLO)

And in the forward include your EXCHANGE server name.

This is what resolve my problem.

Regards

Warren
--
Warren O

innovativecomp

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Feb 25, 2006, 9:45:27 PM2/25/06

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Thanks much. It worked for me also.

David

dpl

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Mar 15, 2006, 11:42:09 AM3/15/06

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i got exactly the same error message on Exchange server. could you please
share how did you solve the problem. thanks.

innovativecomp

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Mar 15, 2006, 1:48:33 PM3/15/06

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Look at the solution from MWOR on 2/25/06. It was the exact fix for us.

dpl

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Mar 15, 2006, 2:08:54 PM3/15/06

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thank you very much for this suggestion. but is this fix only for the
internal crm user mail to another internal crmuser or not? my problem is that
i don't get ANY mail in and out of CRM.

Thanks.

Michael MARTIN

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May 18, 2006, 9:16:02 AM5/18/06

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Hello Mwor,

I encounter the same problem :

> Mail is going out of CRM to an external contact. Upon email reply from the
> contact the email is placed in the users mailbox but not in the CRM contact
> history?

Futhermore, my CRM System Mailbox doesn't purge (it accumulates incoming
emails and gets full).

What did you do to solve this problem of incoming emails ?

Many thanks for you help

--
Michael MARTIN
MS 30-010/020/030
BrainSoft (France)