"Unable to Connect. Lost Connection to Microsoft Dynamics CRM. Microsoft
Dynamics CRM will restore the connection when possible. To stop retrying,
right-click and select Sign Out"
However, in my Outlook client, I can access the CRM info with no problem.
The "Unable to Connect" message keeps popping up until I right click on the
icon and click "Exit".
1. Any idea what the icon service is doing?
2. Any idea what I can look at to see why it is "disconnecting"?
Thanks
Try running the diagnostic tool to see if there are any problems.
--
Robert MacLean
http://www.sadev.co.za
"Robert MacLean" wrote:
I ran the diagnostics and received the following error:
The Web address (URL) specified for the installation
(http://peterm:5555/PaperlessEnvironments) is not responding. Diagnostic
tests that require connectivity will not be run. Verify the specified Web
service address and check for connectivity. If necessary, rerun the CRM
Configuration Wizard. ---> System.Net.WebException: The remote server
returned an error: (401) Unauthorized.
If I manually go to this address, it opens just fine. Also, it connects
fine in Outlook and never loses connectivity. However, the "service" running
in the task bar keeps popping up with the error that it has "lost
connection". I tried changing the server name to the actual IP address, but
receive the same error in diagnostics. Any ideas?
>
I think it might have something to do with the "friendly name"
resolution. Looking at the registry, I can see that some of the urls
reported by autodiscovery are in the form:
http://[server]:5555/[organization]
That address does not work in a browser, but
http://[server]:5555
works fine.
I manually changed the registry values to be:
http://[server]:5555
and diagnostics still says that address is not responding, even though
the client is working fine, and you can use the browser interface at
that address as well.
--
Regards,
Joe Fenninger, MCSA
MS Small Business Specialist
I was having a similar problem. Turns out I had made a password change that
had not propagated across the network. I had to push it out onto each
machine and that fixed it for me.
Control Panel -->User Accounts (highlight desired user
acct.)-->Advanced(tab)-->Manage Passwords(button)...opens 'Stored User Names
and Passwords' dialog.
Select each one, click the Properties button, and enter the proper password.
Repeat for each entry.
This solved it for me, but there is always a chance that it won't do it for
you. Good Luck!
--
Rusty
This has help me solve the major issue of 'Lost Connection' which in turn
allowed my laptop client to function without continuous crashes.
Since the change I now have a new issue with my terminal server outlook
client always prompting me to start in SAFE MODE. I tried to fix/repair which
did not help. I also tried to create a new profile, but all with no
resolution.
also, I had to DISABLE synronizing outlook contacts as suggested by MS as
per a documented bug to prevent my laptop crashes when syncronizing.
"...launch Outlook with CRM toolbar enabled. Go to CRM tab then OPTIONS then
go under SYNCHRONIZATIONS and uncheck CONTACT then close the Outlook and
launch again"
Great work and special kudos @VGroupby1. I am always curious how you guys
find these things out. Gotta have something to do with VS and undo disks +
mega free time. l:)
--
Regards,
Joe Fenninger, MCSA
MS Small Business Specialist