We upgraded from CRM 3.0 to 4.0. If I start MS Outlook 2007, it connects to the CRM server just fine. In the task bar there is a MS CRM icon. After a couple minutes, I get an error message popup from the MS CRM icon that says:
"Unable to Connect. Lost Connection to Microsoft Dynamics CRM. Microsoft Dynamics CRM will restore the connection when possible. To stop retrying, right-click and select Sign Out"
However, in my Outlook client, I can access the CRM info with no problem. The "Unable to Connect" message keeps popping up until I right click on the icon and click "Exit".
1. Any idea what the icon service is doing? 2. Any idea what I can look at to see why it is "disconnecting"?
Daw...@discussions.microsoft.com> wrote: > We upgraded from CRM 3.0 to 4.0. If I start MS Outlook 2007, it connects to > the CRM server just fine. In the task bar there is a MS CRM icon. After a > couple minutes, I get an error message popup from the MS CRM icon that says:
> "Unable to Connect. Lost Connection to Microsoft Dynamics CRM. Microsoft > Dynamics CRM will restore the connection when possible. To stop retrying, > right-click and select Sign Out"
> However, in my Outlook client, I can access the CRM info with no problem. > The "Unable to Connect" message keeps popping up until I right click on the > icon and click "Exit".
> 1. Any idea what the icon service is doing? > 2. Any idea what I can look at to see why it is "disconnecting"?
> Thanks
Try running the diagnostic tool to see if there are any problems.
"Robert MacLean" wrote: > On Jan 23, 2:35 am, Seth Dawson <Seth > Daw...@discussions.microsoft.com> wrote: > > We upgraded from CRM 3.0 to 4.0. If I start MS Outlook 2007, it connects to > > the CRM server just fine. In the task bar there is a MS CRM icon. After a > > couple minutes, I get an error message popup from the MS CRM icon that says:
> > "Unable to Connect. Lost Connection to Microsoft Dynamics CRM. Microsoft > > Dynamics CRM will restore the connection when possible. To stop retrying, > > right-click and select Sign Out"
> > However, in my Outlook client, I can access the CRM info with no problem. > > The "Unable to Connect" message keeps popping up until I right click on the > > icon and click "Exit".
> > 1. Any idea what the icon service is doing? > > 2. Any idea what I can look at to see why it is "disconnecting"?
> > Thanks
> Try running the diagnostic tool to see if there are any problems.
I ran the diagnostics and received the following error:
The Web address (URL) specified for the installation (http://peterm:5555/PaperlessEnvironments) is not responding. Diagnostic tests that require connectivity will not be run. Verify the specified Web service address and check for connectivity. If necessary, rerun the CRM Configuration Wizard. ---> System.Net.WebException: The remote server returned an error: (401) Unauthorized.
If I manually go to this address, it opens just fine. Also, it connects fine in Outlook and never loses connectivity. However, the "service" running in the task bar keeps popping up with the error that it has "lost connection". I tried changing the server name to the actual IP address, but receive the same error in diagnostics. Any ideas?
> > On Jan 23, 2:35 am, Seth Dawson <Seth > > Daw...@discussions.microsoft.com> wrote: > > > We upgraded from CRM 3.0 to 4.0. If I start MS Outlook 2007, it connects to > > > the CRM server just fine. In the task bar there is a MS CRM icon. After a > > > couple minutes, I get an error message popup from the MS CRM icon that says:
> > > "Unable to Connect. Lost Connection to Microsoft Dynamics CRM. Microsoft > > > Dynamics CRM will restore the connection when possible. To stop retrying, > > > right-click and select Sign Out"
> > > However, in my Outlook client, I can access the CRM info with no problem. > > > The "Unable to Connect" message keeps popping up until I right click on the > > > icon and click "Exit".
> > > 1. Any idea what the icon service is doing? > > > 2. Any idea what I can look at to see why it is "disconnecting"?
> > > Thanks
> > Try running the diagnostic tool to see if there are any problems.
> I ran the diagnostics and received the following error:
> The Web address (URL) specified for the installation > (http://peterm:5555/PaperlessEnvironments) is not responding. Diagnostic > tests that require connectivity will not be run. Verify the specified Web > service address and check for connectivity. If necessary, rerun the CRM > Configuration Wizard. ---> System.Net.WebException: The remote server > returned an error: (401) Unauthorized.
> If I manually go to this address, it opens just fine. Also, it connects > fine in Outlook and never loses connectivity. However, the "service" running > in the task bar keeps popping up with the error that it has "lost > connection". I tried changing the server name to the actual IP address, but > receive the same error in diagnostics. Any ideas?
We are also seeing the same problem, on both upgraded and clean new installs of the CRM 4.0 client. Everything works, but there's an annoying popup.
I think it might have something to do with the "friendly name" resolution. Looking at the registry, I can see that some of the urls reported by autodiscovery are in the form:
and diagnostics still says that address is not responding, even though the client is working fine, and you can use the browser interface at that address as well.
I have the same problem as well. What is worse is when it happens on my laptop (offline outlook) it CRASHES my outlook. I too have tried to edit the ServerURL registry setting with no luck. There must be a bug somewhere.
"carl.engl...@gmail.com" wrote: > We are also seeing the same problem, on both upgraded and clean new > installs of the CRM 4.0 client. Everything works, but there's an > annoying popup.
> I think it might have something to do with the "friendly name" > resolution. Looking at the registry, I can see that some of the urls > reported by autodiscovery are in the form:
> and diagnostics still says that address is not responding, even though > the client is working fine, and you can use the browser interface at > that address as well.
I was having a similar problem. Turns out I had made a password change that had not propagated across the network. I had to push it out onto each machine and that fixed it for me.
Control Panel -->User Accounts (highlight desired user acct.)-->Advanced(tab)-->Manage Passwords(button)...opens 'Stored User Names and Passwords' dialog.
Select each one, click the Properties button, and enter the proper password. Repeat for each entry.
This solved it for me, but there is always a chance that it won't do it for you. Good Luck! -- Rusty
"Seth Dawson" wrote: > We upgraded from CRM 3.0 to 4.0. If I start MS Outlook 2007, it connects to > the CRM server just fine. In the task bar there is a MS CRM icon. After a > couple minutes, I get an error message popup from the MS CRM icon that says:
> "Unable to Connect. Lost Connection to Microsoft Dynamics CRM. Microsoft > Dynamics CRM will restore the connection when possible. To stop retrying, > right-click and select Sign Out"
> However, in my Outlook client, I can access the CRM info with no problem. > The "Unable to Connect" message keeps popping up until I right click on the > icon and click "Exit".
> 1. Any idea what the icon service is doing? > 2. Any idea what I can look at to see why it is "disconnecting"?
Was able to solve the issue. Go to IIS > Microsoft Dynamics CRM > _imgs. Right-click the _imgs folder and click Properties > Directory Security. Under Authenticate and access control click Edit and ensure Enable anonymous access is checked. Previously with 3.0 this was not checked, but it needs to be checked for 4.0.
"Joe-Al" wrote: > I have the same problem as well. What is worse is when it happens on my > laptop (offline outlook) it CRASHES my outlook. I too have tried to edit the > ServerURL registry setting with no luck. There must be a bug somewhere.
> -- > Regards,
> Joe Fenninger, MCSA > MS Small Business Specialist
> > We are also seeing the same problem, on both upgraded and clean new > > installs of the CRM 4.0 client. Everything works, but there's an > > annoying popup.
> > I think it might have something to do with the "friendly name" > > resolution. Looking at the registry, I can see that some of the urls > > reported by autodiscovery are in the form:
> > and diagnostics still says that address is not responding, even though > > the client is working fine, and you can use the browser interface at > > that address as well.
This has help me solve the major issue of 'Lost Connection' which in turn allowed my laptop client to function without continuous crashes.
Since the change I now have a new issue with my terminal server outlook client always prompting me to start in SAFE MODE. I tried to fix/repair which did not help. I also tried to create a new profile, but all with no resolution.
also, I had to DISABLE synronizing outlook contacts as suggested by MS as per a documented bug to prevent my laptop crashes when syncronizing.
"...launch Outlook with CRM toolbar enabled. Go to CRM tab then OPTIONS then go under SYNCHRONIZATIONS and uncheck CONTACT then close the Outlook and launch again"
Great work and special kudos @VGroupby1. I am always curious how you guys find these things out. Gotta have something to do with VS and undo disks + mega free time. l:)
"@VGroupby1" wrote: > Was able to solve the issue. Go to IIS > Microsoft Dynamics CRM > _imgs. > Right-click the _imgs folder and click Properties > Directory Security. > Under Authenticate and access control click Edit and ensure Enable anonymous > access is checked. Previously with 3.0 this was not checked, but it needs to > be checked for 4.0.
> "Joe-Al" wrote:
> > I have the same problem as well. What is worse is when it happens on my > > laptop (offline outlook) it CRASHES my outlook. I too have tried to edit the > > ServerURL registry setting with no luck. There must be a bug somewhere.
> > -- > > Regards,
> > Joe Fenninger, MCSA > > MS Small Business Specialist
> > > We are also seeing the same problem, on both upgraded and clean new > > > installs of the CRM 4.0 client. Everything works, but there's an > > > annoying popup.
> > > I think it might have something to do with the "friendly name" > > > resolution. Looking at the registry, I can see that some of the urls > > > reported by autodiscovery are in the form:
> > > and diagnostics still says that address is not responding, even though > > > the client is working fine, and you can use the browser interface at > > > that address as well.
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