Error when creating an appt from existing Contact

[Sean Donnelly]

We are having sporadic issues when users try to create and save a new
appointment from an exisiting contact. It does not happen every time nor does
it happen to all users. The error is below along with system details.

"General Failure in Scheduling Engine" Ignore and Save or Cancel

CRM 3 Rollup 3
Windows 2003 Enterprise
SQL 2000 Enterprise

Thoughts on how to correct?

[Danny Varghese]

On Jan 22, 1:04 pm, Sean Donnelly

Hi Sean,

I found this MS support article for you: http://support.microsoft.com/kb/917010

Hope that helps, good luck!

[Sean Donnelly]

Danny,

Thanks for the response. I found that KB, but we have Rollup 3 applied to
our server. I found a hotfix from MS that I requested and applied it to our
server and after that the user with the issues was able to create the appts
without that scheduling engine error.

[Sam]

Hello,

I had the same problem with CRM 3.0, applied the hotfix and everything
was fine. We have now upgraded to CRM 4.0 and we are getting the same
errors upon saving appointments (only some users with some contracts
in the regarding field).

If anyone could offer any ideas it would be appreciated greatly.

Thanks,

Sam

On Jan 26, 11:59 pm, Sean Donnelly

<SeanDonne...@discussions.microsoft.com> wrote:
> Danny,
>
> Thanks for the response. I found that KB, but we have Rollup 3 applied to
> our server. I found a hotfix from MS that I requested and applied it to our
> server and after that the user with the issues was able to create the appts
> without thatschedulingengineerror.
>
> "Danny Varghese" wrote:
> > On Jan 22, 1:04 pm, Sean Donnelly
> > <SeanDonne...@discussions.microsoft.com> wrote:
> > > We are having sporadic issues when users try to create and save a new
> > > appointment from an exisiting contact. It does not happen every time nor does

> > > it happen to all users. Theerroris below along with system details.
>
> > > "GeneralFailure inSchedulingEngine" Ignore and Save or Cancel