Problem with CRM Exchange E-MailRouter

Thorsten Dreiner

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Feb 9, 2006, 8:51:12 AM2/9/06

to

Hi,

i've a problem with CRM 3.0 and the Exchange-Router.

I got the following entry in the event log:

Microsoft.Crm.Tools.ExchangeConnectorService.ExchangeSinkServiceException:
Fehler beim Öffnen des Posteingangsordners von Postfach: 'crm.postfach'
(System.NullReferenceException: Der Objektverweis wurde nicht auf eine
Objektinstanz festgelegt.
at
Microsoft.Crm.Tools.ExchangeConnectorService.ExchangeSinkServiceMessages.GetMailboxMessages(ExchangeSinkServiceLogger
logger, Connection connection, ExchangeSinkServiceMailbox mailbox)). --->
System.NullReferenceException: Der Objektverweis wurde nicht auf eine
Objektinstanz festgelegt.
at
Microsoft.Crm.Tools.ExchangeConnectorService.ExchangeSinkServiceMessages.GetMailboxMessages(ExchangeSinkServiceLogger
logger, Connection connection, ExchangeSinkServiceMailbox mailbox)
--- Ende der internen Ausnahmestapelüberwachung ---
at
Microsoft.Crm.Tools.ExchangeConnectorService.ExchangeSinkServiceMessages.GetMailboxMessages(ExchangeSinkServiceLogger
logger, Connection connection, ExchangeSinkServiceMailbox mailbox)
at
Microsoft.Crm.Tools.ExchangeConnectorService.ExchangeSinkServiceCore.ProcessMailbox(ExchangeSinkServiceMailbox mailbox)
at
Microsoft.Crm.Tools.ExchangeConnectorService.ExchangeSinkServiceCore.ExecuteService()

Weitere Informationen über die Hilfe- und Supportdienste erhalten Sie unter
http://go.microsoft.com/fwlink/events.asp.

Can anybody help?

--
Thorsten Dreiner
netyard GmbH
(Gold Certified Partner)
Zietenstr. 58-60
40476 Düsseldorf
Fon. 0211/415596-10
dre...@netyard.de

Matt Parks

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Feb 10, 2006, 10:48:22 PM2/10/06

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Any chance you could translate some of the msgs to English?

--

Matt Parks
MVP - Microsoft CRM

"Thorsten Dreiner" <Thorste...@discussions.microsoft.com> wrote in
message news:CA3402DD-A556-49DA...@microsoft.com...

Thorsten Dreiner

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Feb 13, 2006, 3:11:27 AM2/13/06

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Hi Matt,

the messages mean, that the inbox of the mailbox of the crm router could not
be opened...

I checked, that the router service is started with the crm user account and
that the crm router accoutn and the exchange server is the PrivGroup.

Thank you for your help.

--
Thorsten Dreiner
netyard GmbH
(Gold Certified Partner)
Zietenstr. 58-60
40476 Düsseldorf
Fon. 0211/415596-10
dre...@netyard.de

Matt Parks

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Feb 15, 2006, 2:29:53 AM2/15/06

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Check the identify of the router service. This user must have rights tot he
mailbox, so typically needs to run as the local machine (the isntall does
this by default) or a user that has rights to the mailbox. If you are using
a domain admin account, they, by def in AD, do NOT have rights to other
peoples mailboxes.

--

Matt Parks
MVP - Microsoft CRM

"Thorsten Dreiner" <Thorste...@discussions.microsoft.com> wrote in

message news:FE30A215-CD9B-46F9...@microsoft.com...

Thorsten Dreiner

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Feb 15, 2006, 4:56:29 AM2/15/06

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Hi Matt,

I've checked these thinks already. I am using the right account, the right
mailbox and so on...

I've tested yesterday some thinks and I found out, that the problem is not
to get access to the mailbox as to get access to the inbox folder???
The error message is different to the message, I get, when I do not have
access to the mailbox. The error is that i can't get access to the inbox
folder.

--
Thorsten Dreiner
netyard GmbH
(Gold Certified Partner)
Zietenstr. 58-60
40476 Düsseldorf
Fon. 0211/415596-10
dre...@netyard.de

"Matt Parks" schrieb:

Matt Parks

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Feb 15, 2006, 9:35:34 PM2/15/06

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What identity is the router service running under? If it is a domain user,
what roles does that user have in AD?

--

Matt Parks
MVP - Microsoft CRM

"Thorsten Dreiner" <Thorste...@discussions.microsoft.com> wrote in

message news:2F9E3E73-29CE-413F...@microsoft.com...

Thorsten Dreiner

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Feb 16, 2006, 6:46:28 AM2/16/06

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Hi Matt,

I've put the CRM Router User into every role I found, to test if there are
any right problems, but nothing changed.

Matt Parks

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Feb 16, 2006, 2:57:03 PM2/16/06

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If you have that user in the Domain Admins group, you will never be able to
acces another user mailbox. Domain Admins has an explict Revoke access
right in it.
--

Matt Parks
MVP - Microsoft CRM

"Thorsten Dreiner" <Thorste...@discussions.microsoft.com> wrote in

message news:6E3E5412-DD9C-45EF...@microsoft.com...

Thorsten Dreiner

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Feb 17, 2006, 2:57:27 AM2/17/06

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Hi Matt,

you havethe rights, when you change security settings and give the admins
back the global right for send as and receive as. But I've opened a support
call for my problem, yesterday. Thank you for your help.