Re: CRM 3.0 Outlook Client will not install

JRushing

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Feb 22, 2006, 1:28:04 PM2/22/06

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I did my install from CD and am getting the same message. I've tried:
Uninstalling/Reinstalling Office
Reinstalling all Service Packs
Removing/Upgrading Office Web Tools
Changing my incoming Mail box
Leaving Outlook Open

Still not working. I'm guessing it's looking for a specific registry entry
that, for some reason, I don't have.

I've seen a couple of questions about this...one solution....that didn't
work for me. Anyone else have any ideas?

Jim Rushing
US itek, Inc.

"timtron" <tim...@discussions.microsoft.com> wrote in message
news:7A8D19FF-60F1-4891...@microsoft.com...
> I've seen several posts regarding this, but none seem to have an answer.
> I've got several PC's/laptops running Outlook 2003 sp2. The CRM 3.0
> client
> install wizard states that Outlook is not installed. Not sure what else
> to
> add, I've tried everything I can think of. Here is the setup error
> message
> "Microsoft CRM client requires Microsoft Office Outlook. Please install
> the
> current version of Microsoft Office Outlook."
>
> I read a few previous posts and it seems as though it may be related to
> the
> install source of Outlook. Our installs were done via Group Policy.

John [MSFT]

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Feb 22, 2006, 8:10:56 PM2/22/06

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Hi:

Hey after installing Outlook on your client do you actually open it up and
initialize it? Outlook has to be fully set up with Exchange BEFORE the
MSCRM client can be installed.

--
John [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of any included script or code samples are subject to the terms
specified at
http://www.microsoft.com/info/cpyright.htm.

timtron

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Feb 23, 2006, 1:37:28 AM2/23/06

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Yes, Outlook has been installed and functioning for months.

John Bryntze

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Feb 23, 2006, 6:48:57 AM2/23/06

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I'm MCSE and know Microsoft very well but CRM is not my strongest area but I
still have some idea.

Test to disable all com-addins you have in Outlook.
install .NET 1.1 or higher.

UNINSTALL KB886904 (dotNET Hotfix)

Also are the users local admins during the installation? they need to be I
think, not after installation but before and during.

Hope anything of this helps

timtron

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Feb 24, 2006, 9:41:28 AM2/24/06

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I've now tried the below steps with no change in outcome. I did find the
errors in the install log. They are listed below:

CRM client requires Microsoft Office Outlook.
Please install the current version of Microsoft Office Outlook.

Any assistance would be greatly appreciated!
Thanks

BBou...@gmail.com

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Feb 24, 2006, 12:29:43 PM2/24/06

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I'm having this same problem. Was a solution found?

Brian

Matt Parks

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Feb 25, 2006, 11:09:06 AM2/25/06

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Tim,

This really sounds like an issue with the user profile that you are using to
install the plugin. Are you installing under the security context of the
user who has been using Outlook or another Admin user?

--

Matt Parks
MVP - Microsoft CRM

"timtron" <tim...@discussions.microsoft.com> wrote in message

news:1600BEB1-65F1-4794...@microsoft.com...

dah...@gmail.com

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Mar 15, 2006, 12:33:50 AM3/15/06

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Hi there.

Give the following a try:
- Make sure the user account initially used to setup the affected
machine (a domain admin account in my case) has an exchange mailbox.
- Check that this user account is not hidden from the Exchange address
list.
- Logon to the affected machine with that user account, run Outlook and
complete the setup of an Outlook profile.
- Rerun the CRM Outlook Client setup either as that account if they
also have access to CRM or logoff and back on again as the user
intending to use CRM and finish the setup providing they have local
admin access.

I also found the following link and install guide useful:
http://www.microsoft.com/downloads/details.aspx?FamilyID=1ff067f8-4f77-40f0-ae9c-68ada7d4f16a&displaylang=en

(CRM 3 install guide).

Cheers.

S

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Mar 18, 2006, 12:44:27 AM3/18/06

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Hi Tim,

Pl let us know whether the issue was resolved or is still open...
Thank you
S

S

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Mar 20, 2006, 10:07:47 AM3/20/06

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Hi,

We faced similar problem on a Laptop. Office 2003 with SP2 was installed. We
did the following -
1)Checked what is the current version of Microsoft installer - run -MSIEXEC
If the current version is 3.0, download and install the latest of the MSI
from Microosft downloads. After that repair office,
Once this is done the set up goes through perfectly ...but on launching
outlook there are more errors ...have seen some other posts on those and will
try them ...
regards
S

Bob

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Apr 15, 2006, 9:14:01 PM4/15/06

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Did this fix the problem...I'm having the same issue.

John Gilkey

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Apr 20, 2006, 7:31:01 PM4/20/06

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I'm having this problem as well...is anyone that has seen this also running
Act on the laptop? That is the only common thread on the systems where I see
this problem.

soonkack

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May 1, 2006, 5:23:02 PM5/1/06

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I was searching for a CRM solution. and found out about MS CRM.
the sales person called me and told me how expensive this will be.
I told him to help me out on installing the trial version, so I can find out
what CRM does. he told me the person who installs CRM has to be "computer
savvy" and told me once again how expensive it will be to install that.
from there I searched the internet to find the answer for
"Error| Check OutlookInstallationValidator : Failure: Setup failed to
determine whether a supported version of Microsoft Outlook is installed."
error

none of them actually helped me out.
so I decided to dig the problem myself.

if you are experiencing the same problem, most likely it will be access
problem at the registry level.
1. you will need to download "RegMon" (It is a tool to monitor registry
activity
2. open Regmon with default filter (*)
then install CRM.
3. once you get the error, stop RegMon
4. Ctrl+F, and keyword "denied", doble click the entity (this will open
regedit)
5. right click, permission, and full control to the user you are currently
logged in as.
6. reboot the computer.

**I had Act installed on this computer, and had to remove it, but not sure
if Act has anything to do with this.

good luck and hope this solve your problem as well

Dirk F

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May 3, 2006, 4:24:02 AM5/3/06

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Hi, I've tried al the given solutions, but I still cannot install the CRM
Outlook Client. I also tried to make the user CRM System Administrator, and
Domain Admin for a few minutes, but that didn't also work. Does anyone have
another solution?

Regards, Dirk

Jason Lattimer

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May 8, 2006, 4:27:02 PM5/8/06

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We had a similar issue with Outlook installed via group policy. The fix/work
around was this.

Under HKCU\Software\Microsoft create a registry entry for MSCRMClient
Under MSCRMClient create a new reg_dword key called "IgnoreChecks"
Make the value 1

Re-run the installation. You will get the same error, however the Next
button will be available and the install should complete without errors.