email delivery not working
Jake Eyre
1. I have CRM 3.0 on an SBS2003 box.
2. I have an account support with an email address of "sup...@mydomain.com"
3. I have created a CRM support account with the name "techsupport" and email
of "techs...@mydomain.com"
I have applied the custom attribute CrmMailEnabled to the Exhange advanced
settings, and disabled the user in AD
4. I have created a queue called "Email Support" with the email address in 3.
above.
5. I have run the Exhange Rules Wizard supplied with CRM and chosen the CRM
mailbox to be the user/email in 1. above, and run the rule on the Queue
created in 4. above.
6. No mails are being forwarded. In the SBS server logs, I get the following
error each time a new email is sent fron external to "sup...@mydomain.com":
Message: [Subject:'NEW SUPPORT' From:'' To:'"sup...@mydomain.com"
<sup...@mydomain.com>' CC:''] in mailbox:
[CRMServerUrl:'http://server1:5555/' EmailServer:'SERVER1'
EmailAccount:'Support' ForceReDelivery:'False'] has no single attachment.
The mails are being delivered to the CRM/support mailbox but then
disappearing! They are staying in the techsupport disabled AD users mailbox,
as I can see them in Exchange manager.
No queues are being created nor are any activities
Am I thick? Have I got the wrong end of a rather badly documented stick?
Please help!
Thanks
Jake Eyre
Matt Parks
I think the problem is you are sending mail directly to your Sink mailbox
(sup...@mydomain.com). This mailbox should NEVER receive direct mail (and
in fact should not be valid externally). You should be sending the msgs to
your queue (techs...@mydomain.com). Then, the email rule will forward
the message to the sink account, where it will be processed.
--
Matt Parks
MVP - Microsoft CRM
"Jake Eyre" <Jake...@discussions.microsoft.com> wrote in message
news:BAB4598D-271D-4AB9...@microsoft.com...
Jake Eyre
so:
I should delete the queue
use the techsupport@ as the sink mailbox with Rules Wizard, which has no
mails being sent to it from external.
Create a new queue using the support@ as the email address
Run the wizard on that new queue.
Then when users send external mail to support@ it will generate an
event/activity in CRM?
Have I got that right?!
thx
Ian Moran
the official MS Course material ..
1 - Create disabled user account with appropriate email address
(sup...@company.com), CRMMailEnabled custom attribute and permissions
for SELF set to "Associated External Account"
2 - Create Queue in CRM with email address as above
I see no mention of the need to run the Deploy Rules Wizard.
Ian
Matt Parks
The sink mailbox only exists to have mail forwarded to it from other
mailboxes (both queues & users).
--
Matt Parks
MVP - Microsoft CRM
"Jake Eyre" <Jake...@discussions.microsoft.com> wrote in message
news:5B8E447D-CADF-42D7...@microsoft.com...
Jake Eyre
I'm not clear now.
Could you (or someoenn else) please post a simple crib as to what
arrangement I should have? There seems to be little clear documentation on
this, rather critical in my opinion, subject.
Many thanks
Matt Parks
You original config sounds correct. The problem is you were emailing the
sink mailbox and not the support queue mailbox.
--
Matt Parks
MVP - Microsoft CRM
"Jake Eyre" <Jake...@discussions.microsoft.com> wrote in message
news:FDD19D1A-5F64-43ED...@microsoft.com...
Jake Eyre
Thanks for your patience!
ok, so I want peopkle externally to be able to email support@mydomain
the sink mailbox is techsupport@mydomain and the queue is now support@mydomain
I have run the rules wizard on the QUEUE not the sink mailbox or the user
support.
I am now getting mails come in to the support mailbox and forwarded to
myself and my other technician by using a manual rule from within Outlook,
but for some reason, the mails are disappearing from the support mailbox as
soon as they arrive.
Now I have the queue set up with the correct support@ email, do I need to
run the rules wizard on that queue?
Thanks again
Matt Parks
Did you reinstall your router and point it at the techsupport@mydomain
mailbox? Your original post indicated the router was polling
support@mydomain. Also, verify that the rule has been removed from the
techsupport@mydomain mailbox.
So, in a nutshell, you should have the following config:
- Router installed and set to poll the techsupport@mydomain mailbox. BTW,
you may want to consider renaming this. A better name might be
crmsink@mydomain. This eliminates confusion over it's purpose.
- Queue setup tied to the support@mydomain mailbox.
- Email rule deployed to support@mydomain to forward incoming msgs to
techsupport@mydomain mailbox.
--
Matt Parks
MVP - Microsoft CRM
"Jake Eyre" <Jake...@discussions.microsoft.com> wrote in message
news:723425B6-1DE5-424E...@microsoft.com...
DominicP (MSFT)
1/ Create a sink mailbox that users and queues can forward their received
emails to
2/ Install the Exchange router and make it point at this sink mailbox
3/ Create an active directory user (ex: name is "myqueue") and make sure
you also create an Exchange mailbox for this user
4/ Deploy a rule to mailbox "myqueue" to ensure emails received by this
mailbox get forwarded to the sink mailbox
5/ Create a queue in CRM and make sure the you register the email address
of "myqueue"
What will happen:
1/ The mailbox of queue "myqueue" will receive emails
2/ Because a rule was deployed, received emails will be forwarded to the
sink mailbox
3/ The Exchange router will process these forwarded copies by polling the
sink mailbox
4/ The Exchange router will create an email activity with the TO field set
to the queue record after matching email addresses
Dominic Pouzin
CRM Development
This posting is provided "AS IS" with no warranties, and confers no rights
Jake Eyre
apologies for not coming back sooner; I only got the notication yesterday.
I will try this today. Thanks for your help
all the best
jake