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Computer Now Slow

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Larry

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Jan 8, 2004, 9:05:38 PM1/8/04
to
I installed an MN-700 802.11g router. The internet
connection works and the wireless works to my laptop.
So, far so good.

But, now my computer is painfully slow launching
applications. Also, web pages that have java components
take forever to load.

Any thoughts or suggestions would be greatly appreciated.

Larry

Chris H.

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Jan 8, 2004, 11:00:20 PM1/8/04
to
I'd immediately run my anti-virus program on the system, and then use
something like the free AdAware program from www.lavasoftusa.com to check
for Trojans.
--
Chris H.
Microsoft Windows MVP
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone

"Larry" <anon...@discussions.microsoft.com> wrote in message
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anon...@discussions.microsoft.com

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Jan 8, 2004, 11:17:25 PM1/8/04
to
Thanks for the thoughts. Done and done before I posted.
No virus or spyware found.

I restored my system to before the router install and
everything worked fine again. I reinstalled the router
and got the same results.

If it matters, I have Earthlink DSL with a PPPoE
connection.

>.
>

Tom

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Jan 8, 2004, 11:55:29 PM1/8/04
to
Larry's problem may be a virus or a trojan, but I'm
experiencing the same symptoms that started almost
immediately after the Network Utility update. I'm
running Norton IS 2003 with current AV definitions, a
Cisco router with NAT & firewall on a dynamic DSL
connection - I've put more detail in another posting.

This is affecting the MS Office XP Word, Excel, and
PowerPoint apps on both of my computers where the Network
Utility was installed (one is a wired connection). I
haven't noticed this in others apps (yet) on either
computer.

The apps appear to be going after something on the
network/internet, and waiting until they either get a
confirmation or timeout. I can see the packet transfers
using the XP Local Area Connection Status window. I
haven't brought up the sniffer yet.

I've uninstalled the MN-700 from the network, the MN-720
from my laptop, reverting back to the wired connection,
and uninstalled the Wireless Utility from both
computers. The problem still exists only when I'm
attached to the network, and all seems to work well when
I disable the network adapters.

Is it possible that the automatic update feature of the
Network Utility has somehow infiltrated the other MS
applications, via the registry or some other mechanism,
and what is happening is that they are trying to do an
automatic update when they launch? Or is it possible
that a trojan was introduced during the udpate process?

>.
>

Chris H.

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Jan 9, 2004, 12:34:41 AM1/9/04
to
I saw your other post, too, Tom, but can honestly say I haven't seen this
situation on any of my computers. Don't really recall it being posted
before, either. You might to check when you experience a slow down in
Windows Task Manager (regular ol' Ctrl-Alt-Del) on the Processes tab to see
what's eating up the CPU cycles.

Keep in mind, if you're running Symantec products (Norton anything) they
don't gracefully step aside even if you "exit" from them. They're still
running underneath because they know better than you do. 8-) I'd also look
to see what's in your Startup folder (Start/Run type in "msconfig" without
the quotes and then go to the Startup tab), perhaps even eliminating "all"
temporary and see what the reaction is as you add one thing at a time back
in.

I know this sounds like a pain, but we need to test to find out what's
happening. I would seriously doubt if you have a Trojan, unless you've not
had your firewall enabled.


--
Chris H.
Microsoft Windows MVP
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone

"Tom" <tmo...@ttmii.com> wrote in message
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Barb Bowman [MVP-Windows]

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Jan 9, 2004, 4:54:49 AM1/9/04
to
A quick way to check would be to take the BNU OUT of the startup
group. what happens? you can start it manually at any time...

--
Barb Bowman
Expert Zone Columnist
http://www.microsoft.com/windowsxp/expertzone
MS-MVP (Windows)

Barb Bowman [MVP-Windows]

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Jan 9, 2004, 5:32:56 AM1/9/04
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Barb Bowman [MVP-Windows]

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Jan 9, 2004, 5:33:11 AM1/9/04
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anon...@discussions.microsoft.com

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Jan 9, 2004, 9:41:16 AM1/9/04
to
OK, Barb. Sounds like you are on to something. But, I
am a bit of a newbie at networking. I read the slashdot
posts but remain unclear on the fundamental point: is
there something I should be doing to fix this? I changed
the IE setting for checking for expired certificates with
no noticeable change. I am running Norton AV, should I
being doing something there?

Larry


>-----Original Message-----
>http://slashdot.org/article.pl?
sid=04/01/08/1849245&mode=thread&tid=126&tid=128&tid=172&t
id=95
>
>
>
>On Thu, 8 Jan 2004 18:05:38 -0800, "Larry"
><anon...@discussions.microsoft.com> wrote:
>
>>I installed an MN-700 802.11g router. The internet
>>connection works and the wireless works to my laptop.
>>So, far so good.
>>
>>But, now my computer is painfully slow launching
>>applications. Also, web pages that have java
components
>>take forever to load.
>>
>>Any thoughts or suggestions would be greatly
appreciated.
>>
>>Larry
>
>--
>Barb Bowman
>Expert Zone Columnist
>http://www.microsoft.com/windowsxp/expertzone
>MS-MVP (Windows)

>.
>

Barb Bowman (MVP-Windows)

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Jan 9, 2004, 10:03:51 AM1/9/04
to
I don't run Norton here so don't have first hand knowledge... but I think
you can go into Norton AV's control panel and disable the Office plugin

joker

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Jan 9, 2004, 9:12:18 PM1/9/04
to
Back when I was on word support I would unregister the nasty, evil dll
that norton has for office all the time. It would cause more problems
then it was worth & I'd seen it damage the normal.dot file countless times.

unregister officeav.dll for anti-virus
regsvr32 /u "c:\program files\Norton antivirus\officeav.dll"

unregister officeav.dll for System Works
regsvr32 /u "c:\program files\Norton systemworks\Norton
antivirus\officeav.dll"

Please note the command is on one line from 'regsvr32' through
'officeav.dll"'

Barb Bowman [MVP-Windows]

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Jan 10, 2004, 5:38:34 AM1/10/04
to

Larry

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Jan 10, 2004, 11:15:47 AM1/10/04
to
Barn,

You seem to be on to something. But, I have to say I am
something of a newbie at networking. I read the slashdot
posts and this seems to be my symptons. I am running
Norton AV and Word and Java-heavy pages are taking
forever to load.

What I can't figure out is this: Exactly wht am I
supposed to do?

Thank a lot.

>-----Original Message-----
>http://slashdot.org/article.pl?
sid=04/01/08/1849245&mode=thread&tid=126&tid=128&tid=172&t
id=95
>
>
>

>On Thu, 8 Jan 2004 18:05:38 -0800, "Larry"
><anon...@discussions.microsoft.com> wrote:
>
>>I installed an MN-700 802.11g router. The internet
>>connection works and the wireless works to my laptop.
>>So, far so good.
>>
>>But, now my computer is painfully slow launching
>>applications. Also, web pages that have java
components
>>take forever to load.
>>
>>Any thoughts or suggestions would be greatly
appreciated.
>>
>>Larry
>
>--
>Barb Bowman
>Expert Zone Columnist
>http://www.microsoft.com/windowsxp/expertzone
>MS-MVP (Windows)

>.
>

Chris H.

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Jan 10, 2004, 12:02:53 PM1/10/04
to
Go to the Norton site and find their fix, Larry. It is a problem with their
product:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2004010810205113

--
Chris H.
Microsoft Windows MVP
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone

"Larry" <anon...@discussions.microsoft.com> wrote in message

news:071401c3d795$01f37fe0$a501...@phx.gbl...

Larry

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Jan 10, 2004, 2:07:34 PM1/10/04
to
Sorry if this shows up twice:

I think Barb is on to something. The slashdot items seem
to identify my symptoms relating to slow opening in Word
and Java and I am running Norton AV,

I must admit to being new at networking. It is not clear
to me what I am supposed to do. Are these steps to take
to resolve this?

Thanks again.

Larry


>-----Original Message-----
>http://slashdot.org/article.pl?
sid=04/01/08/1849245&mode=thread&tid=126&tid=128&tid=172&t
id=95
>
>
>

>On Thu, 8 Jan 2004 18:05:38 -0800, "Larry"
><anon...@discussions.microsoft.com> wrote:
>
>>I installed an MN-700 802.11g router. The internet
>>connection works and the wireless works to my laptop.
>>So, far so good.
>>
>>But, now my computer is painfully slow launching
>>applications. Also, web pages that have java
components
>>take forever to load.
>>
>>Any thoughts or suggestions would be greatly
appreciated.
>>
>>Larry
>
>--
>Barb Bowman
>Expert Zone Columnist
>http://www.microsoft.com/windowsxp/expertzone
>MS-MVP (Windows)

>.
>

Chris H.

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Jan 10, 2004, 3:12:05 PM1/10/04
to
And I'll repeat the answer, if you missed it:
=====
Go to the Norton site, Larry. It is a problem with their product:


"Larry" <anon...@discussions.microsoft.com> wrote in message

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Randy

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Jan 11, 2004, 2:11:11 PM1/11/04
to

>-----Original Message-----
>A quick way to check would be to take the BNU OUT of the
startup
>group. what happens? you can start it manually at any
time...
>

I don't know if it adds anything, but I'm seeing a
variation of this behavior at home.

I have Yahoo DSL, which uses PPPoE. (Getting that to
work with the MN-700 is another story!) The behavior
only happens on the computer that is directly connected
to the router -- it never happens to the laptop that is
connected via wireless.

Also, it only develops over time. When the system is
first booted, everything works fine. However, at some
point, the slow load behavior develops. Rebooting the
system corrects the behavior. (I haven't been able to
identify any less drastic means by which to correct it.)

Chris H.

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Jan 11, 2004, 2:51:41 PM1/11/04
to
Randy, have you updated to the latest firmware for the MN-700? If fixes the
PPPoE issues:
http://www.microsoft.com/hardware/broadbandnetworking/15_Downloads.aspx

--
Chris H.
Microsoft Windows MVP
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone

"Randy" <anon...@discussions.microsoft.com> wrote in message
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