SBS 2003 CALs trouble

[Vega_2k9]

Hi,
I have a customer w Windows Small Business Server 2003 installed on a DELL
PE Server that was already set up and running when I started with them; it
had installed 5 CALs that Came w/the Server + 5 CALs bought additionaly

Recently started adding users and ended up having trouble accessing the
server, checking the Licencing part on the Server Manager Console, I found
out that only the 5 original CALs showed, added the info of the 5 additional
and worked fine; kept adding users, so ordered 2 additional 5 CALs Packs and
installed them
Everything worked just fine until yesterday they started complaining about
having trouble accessing the server again, and going back to the Server
Management Console - Licencing... Same problem... all my additional CALs have
dissapeared... WHY???

What I'm doing wrong????

Anyone can help me, please?

[Merv Porter]

Make sure your antivirus software on the server isn't scanning (either real
time or scheluded):

Folder
C:\Windows\system32\lls

File
C:\windows\system32\licstr.cpa

These are the licensing folders/files.

Once you have re-entered all the license information, you should go into the
licensing part of the SBS console and perform a backup of the installed
licenses (CALs). You can create the license backup file somewhere on your
server and then have it picked up by the nightly backup routine so that it
can be easily restored if the licenses get wiped out again.

--
Merv Porter [SBS-MVP]
============================

"Vega_2k9" <Vega...@discussions.microsoft.com> wrote in message
news:053A4414-0DBE-4283...@microsoft.com...

[Larry Struckmeyer[SBS-MVP]]

Nodding and addding:

There is an entire encylopedia of files and folders that should not be scanned
by anti virus products. If your AV does not have a long list of exclusions,
you can search the internet for suggestions.

-
Larry
Please post the resolution to your
issue so others may benefit
-
Get Your SBS Health Check at
www.sbsbpa.com

> Make sure your antivirus software on the server isn't scanning (either
> real time or scheluded):
>
> Folder
> C:\Windows\system32\lls
> File
> C:\windows\system32\licstr.cpa
> These are the licensing folders/files.
>
> Once you have re-entered all the license information, you should go
> into the licensing part of the SBS console and perform a backup of the
> installed licenses (CALs). You can create the license backup file
> somewhere on your server and then have it picked up by the nightly
> backup routine so that it can be easily restored if the licenses get
> wiped out again.
>