Re: {Merlin2Users} Issues with 2.9.1 Download

[Vicky Stamatopoulou]

Hello Todd, 

where are you located?

You seam to have experienced a download issue. Just delete the incomplete and damaged zip-Archive from your mac. 

Repeat the download manually and use this time following alternative link:

http://merlin-us-mirror.s3.amazonaws.com/Merlin2.zip

Is it now working better?

Best regards, Vicky

On 9 May 2013, at 20:30, Todd Vanyo <todd....@gmail.com> wrote:

When I attempted to upgrade Merlin today there were issues. Looks like the zip file that is being downloaded is a bit corrupted. 

A double click of the zip file starts the unarchive process which ends with "Unable to expand 'Merlin2.app' into 'Downloads'. (Error 2 - No such file or directory)."

Then try to unarchive with The Unarchiver and the first issue it throws up is "You need to supply the filename encoding to open this archive." I've chosen Unicode (UTF-8) as that seems a fairly safe choice. Under the selection is "Result: Merlin.app/Contents/Library/MerlinLibrary/German/Activities.localized/RUP/Änderrungsmanagement.merlin2". 

After selecting Continue the unarchiver motors along until it gets to "Could not extract the file 'Merlin.app/Contents/Resources/German.lproj/MerlinUsersGuide.pdf' from the archive 'Merlin2.app': The archive file is incomplete"

Another Continue and I have an icon called Merlin, although it is the generic app icon of OS X. Double click that and I get "Merlin is damaged and can't be opened. You should move it to the trash."

I've tried the in-app update which failed and through the website to download the latest, neither work.

Seems like some here have been able to update without issue. Anything I could be doing incorrectly?

Todd

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[Vicky]

Hi Todd, 

thanks for sharing your location. How much is your typical download speed? 

If you don't like to share this information on the forum, you may send it directly to our support:

sup...@merlin2.net

Best regards, Vicky    

On Friday, May 10, 2013 4:02:19 AM UTC+2, Todd Vanyo wrote:

Vicky,

I'm located in the US (Texas). The link you gave me worked.

Appreciate the quick reply!

Todd