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Job Title:     Spanish / English Contact Center Associate
Job Location:  MD: Laurel
Pay Rate:      Open
Job Length:    full time
Start Date:    2008-07-24

Company Name:  Chevy Chase Bank
Contact:       HR
Phone:         email only please
Fax:           email only please

Description:   Spanish / English Contact Center Associate Position Number: 40069201 Laurel, MD posted 07/22/08 Requirements Bilingual (Spanish / English) Customer Care Associates Needed! As the largest bank headquartered in the Washington metropolitan area, Chevy Chase Bank offers you the convenience of more than 250 branches and 1,000 ATMs.

Our commitment to customer service does not stop at the branch system. Our Customer Contact Center which is located in Laurel, Maryland and is opened 7 days a week from 7am to 11pm is seeking Bilingual(Spanish-English speaking)Customer Care Associates.

The Bilingual Customer Care Associate is responsible for servicing existing and potential customers via telephone inquires in a manner that supports the Retail Banks mission. The incumbent will exceed the customers expectations through the superior, consistent delivery of our products and services with the objective of enhancing customer loyalty and expanding customer relationships. Since the Customer Care Associate is critical to ensuring the ideal customer experience, building on the Chevy Chase Bank brand, they must maintain a vast amount of knowledge pertaining to products, procedures and policies. The incumbent must be able to use this knowledge to make effective recommendations to resolve initial and additional needs.

JOB REQUIREMENTS: Skills/Abilities:

* Fluency in Spanish and English.

* Excellent verbal communication skills in Spanish and English.

* Excellent customer service skills

* Ability to multi-task in a fast paced environment

* Strong listening skills

* Ability to effectively probe to identify needs

* Strong written communication skills

* Strong analytical and problem solving skills

* Proficient in the use of multiple computer applications

Chevy Chase Bank and its affiliates maintain a drug-free work environment. EOE, M/F/D/V.

Please refer to Job code chevychasebank-13192 when responding to this ad.

For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/1556604.html?source=ng to apply online.

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