Well, that was rude... - MakerBot Operators

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Message from discussion Well, that was rude...
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Date: Fri, 16 Nov 2012 01:54:36 -0800 (PST)
From: Zip Zap <zzap...@yahoo.com>
Subject: Re: [MakerBot] Re: Well, that was rude...
To: makerbot@googlegroups.com
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I've ordered a food preservative from eBay.  It didn't arrive for two weeks.  Filed a complaint before the 30 day grace period ended.  I even tried to contact the seller beforehand.  No response.  EBay did the same with no luck either.  Got my money refunded.  A couple of months later,  I surprisingly received the product from the seller free of charge with an apology letter.  I'm not saying this happens regularly.  The first for me.  I was just glad I filed the complaint in time.  Because in the past, I learned the hard way.



------------------------------
On Fri, Nov 16, 2012 1:33 AM PST Bottleworks wrote:

>Maybe many should email them at i...@bucktownpolymers.com and ask why they 
>would take the money, but not ship.
>
>On Thursday, November 15, 2012 11:47:01 PM UTC-5, delsydsoftware wrote:
>>
>> I put in an order with Bucktown Polymers for some UV cured resin, because 
>> I was working on a cool idea for a resin-based toolhead for the replicator. 
>> I found the site on the RepRap wiki, so I figured that someone must have 
>> ordered from them at some point. Anyway, I put the order in on Oct 21st, 
>> the money was taken from Paypal, and I heard nothing from them. Since it 
>> was a Paypal transaction, I could check the status of the order and send a 
>> message through the resolution center. So, I sent this message, which I 
>> thought was polite:
>>
>> "I put in this order on October 21st, and the payment cleared. I haven't 
>> received the UV resin I ordered, and I haven't received any shipping 
>> confirmations. If you are unable to ship this out in the next couple days, 
>> I'd like for you to cancel my order and refund my money.
>>
>> Thanks!"
>> 4 minutes later, my account was credited and the case was closed with this 
>> message:
>>
>> "From Seller - O.N.E. Technologies
>>
>> 11/15/2012 19:52 PST
>>
>> Please don't order from us again.
>>
>> Thank you!"
>>
>> I appreciate the prompt account credit (took all of 4 minutes, lol), but 
>> otherwise, that is just terrible service. At no time did I get any emails 
>> or information regarding the status of the order other than a payment 
>> notification for Paypal, and with holidays coming up, I couldn't risk 
>> having UV sensitive resin sitting on my doorstep for days. It's a shame, 
>> because I did have a pretty cool idea for applying the resin and curing it 
>> on the fly. I guess I'll have to find another source for the polymers.
>>
>>
>>
>
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