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Message from discussion Replicator 2 Shipping Time Thread
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Ben McCallum  
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 More options Nov 13 2012, 12:28 pm
From: Ben McCallum <ben.mccal...@makerbot.com>
Date: Tue, 13 Nov 2012 09:28:30 -0800 (PST)
Local: Tues, Nov 13 2012 12:28 pm
Subject: Re: Replicator 2 Shipping Time Thread

> Hi Everyone,

My name is Ben, I'm the support manager at MakerBot. I'm jumping in to let

> you all know that we hear you: it seems that a number of people have
> reported not receiving shipping confirmation for their orders before they
> arrived. We're very sorry about that. We've looked into this issue and
> we've made improvements to our order confirmation system, and we'll be
> reaching out to all of our customers whose orders have recently been
> shipped to make sure those shipping confirmations get through successfully.
> I also want to assure you all that we're currently shipping on time, and
> we don't expect that to change - Sandy was a serious setback for MakerBot
> and our community as well as the tri-state area in general.  

We've been working diligently to get orders out on time, and so far we're

> very happy to say there haven't been any delays to our original projected
> lead time. That said, if it seems that there's any chance that we'll fall
> behind our projected lead times, we'll be sure to let anyone affected know
> as soon as possible, and we'll keep you all posted on our shipping status.
> We're all grateful for your understanding while we get back on our feet in
> the aftermath of Sandy.  We can't wait to get these bots out to you to see
> what amazing things you'll make with them. If you have any questions about
> your order status, please always feel free to email us at
> supp...@makerbot.com - we'll be happy to provide you with an update, at
> MakerBot customer satisfaction is our number one priority!
> Sincerely,

Ben McCallum

MakerBot Support

On Sunday, November 11, 2012 9:02:44 PM UTC-5, Sean J wrote:

> I've seen a few posts on other threads asking those who have received
> their Replicator 2s about the shipping time.

> I propose using this thread to track that information so that those of us
> who are still waiting patiently for our printers can get a sense of when we
> might receive our orders.

> I'll start...

> Replicator 2 Order Date: October 3, 2012

> Shipping Notification Received: (not yet)

> Printer Arrived: (not yet)

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