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From: Ben McCallum <ben.mccal...@makerbot.com>
Date: Tue, 13 Nov 2012 09:28:30 -0800 (PST)
Local: Tues, Nov 13 2012 12:28 pm
Subject: Re: Replicator 2 Shipping Time Thread
> Hi Everyone,
> you all know that we hear you: it seems that a number of people have We've been working diligently to get orders out on time, and so far we're > reported not receiving shipping confirmation for their orders before they > arrived. We're very sorry about that. We've looked into this issue and > we've made improvements to our order confirmation system, and we'll be > reaching out to all of our customers whose orders have recently been > shipped to make sure those shipping confirmations get through successfully. > I also want to assure you all that we're currently shipping on time, and > we don't expect that to change - Sandy was a serious setback for MakerBot > and our community as well as the tri-state area in general. > very happy to say there haven't been any delays to our original projected Ben McCallum
> lead time. That said, if it seems that there's any chance that we'll fall > behind our projected lead times, we'll be sure to let anyone affected know > as soon as possible, and we'll keep you all posted on our shipping status. > We're all grateful for your understanding while we get back on our feet in > the aftermath of Sandy. We can't wait to get these bots out to you to see > what amazing things you'll make with them. If you have any questions about > your order status, please always feel free to email us at > supp...@makerbot.com - we'll be happy to provide you with an update, at > MakerBot customer satisfaction is our number one priority! > Sincerely, MakerBot Support On Sunday, November 11, 2012 9:02:44 PM UTC-5, Sean J wrote:
-- > I've seen a few posts on other threads asking those who have received > I propose using this thread to track that information so that those of us > I'll start...
> Replicator 2 Order Date: October 3, 2012
> Shipping Notification Received: (not yet)
> Printer Arrived: (not yet)
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