Ship Dates, Order Statuses, etc
Thomas Charron
some sort of daily/weekly updates on the status on batches. For
instance, this batch, and I believe the last batch, was delayed by a
fair amount. I know when we ordered it, the ship date was something
like mid February. Will they be shipping next week?
--
-- Thomas
Ivan Locke
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Thomas Charron
> Yes, I wouldn't mind knowing where my Batch 11 bot is. Did you see on the
> MakerBot store site that they are onto preorders for Batch 13 now?
Yup. And Twitter statements like this one don't help:
"We just hired a Chief Operations Officer... @SketchySam. He's going
to be rocking our operations. 1000 bots/month baby!"
What's the current batch size? 100? Still no electronics in stock,
been something like 2 months now.
--
-- Thomas
Bre Pettis
Yup, electronics have been the weak link for a while. They take a long
time to get made and demand is very high. They retire a lot of capital
that gets tied up for two months.
All that aside The Chinese new year is messing with us right now as
the country takes two weeks off.
We are in a tricky spot, we don't like to have things out of stock,
and we have to buy things to sell and we have limited capital and we
still want to make this as cheap as possible for everyone so that 3d
printing for everyone is as affordable as possible.
Sam is going to be helping us manage that and the proof will be in the
pudding. I know you all are watching closely to see how this all pans
out because you are the ones on the front line creating and sharing
and printing 3d objects and using a machine that is democratizing the
way objects manifest in the world.
We get a lot of emails and I have to write "thank you for your
patience" a lot. I mean it though. You all are impatient for good
reasons and we do truly appreciate you for hanging in there as we grow
as fast as we can to meet your demand and do our part to bring
personal manufacturing to the masses.
Bre
Thomas Charron
> Hey folks,
>
> Yup, electronics have been the weak link for a while. They take a long time
> to get made and demand is very high. They retire a lot of capital that gets
> tied up for two months.
So, source the boards locally. Perhaps thru Sparkfun, as they just
purchased a pick and place machine.
> All that aside The Chinese new year is messing with us right now as the
> country takes two weeks off.
>
> We are in a tricky spot, we don't like to have things out of stock, and we
> have to buy things to sell and we have limited capital and we still want to
> make this as cheap as possible for everyone so that 3d printing for everyone
> is as affordable as possible.
Totally understandable. But these things are known ahead of time.
I think we're all just leery. Here's some examples. When are the
electronics for machines people have already bought going to be
obsolete? Right now, the store has literally been out of all of the
electronics for nearly 2 months. One year from now, are Batch 10
people going to be SOL if one of their motor driver boards dies, and
gen4 or gen5 electronics are now no longer compatible? For that
matter, why move then gen4 and gen5 electronics off of the wiki?
> We get a lot of emails and I have to write "thank you for your patience" a
> lot. I mean it though. You all are impatient for good reasons and we do
> truly appreciate you for hanging in there as we grow as fast as we can to
> meet your demand and do our part to bring personal manufacturing to the
> masses.
So, back to the original message. Any chance we could get a wiki
page or something that gives us a general idea of what's going on?
ETA on batch ship dates? ETA's on electronics being available?
Natural ABS?
I'm desprately hoping our machine ships next week, but your wording
is kinda scary.
--
-- Thomas
Zach 'Hoeken' Smith
I've been handling the production stuff here lately and I'd like to clear up some of your concerns.
First off, the original question: we are on track to ship the next batch out. We stand by our original ship dates, but the truth is that there are a few variables in the air that we will not have nailed down until Monday/Tuesday of this week. We have a shipment of 375 sets of electronics due last week, but it was delayed due to the Chinese new year. We are 95% certain that it will arrive this week. I wish I could tell you with certainty when they will arrive, but it is out of my hands.
Secondly, natural ABS was shipped out on friday and will definitely arrive early next week.
Thirdly, we are striving to improve our communications about the status of orders. We recently hired a COO which is a GOOD thing. This person is filling a new position and their sole duty is to keep on top of production and make sure that situations like this are eliminated in the future. Up until now this role has been filled by me, but as a founder I have about 300 other duties that I must attend to. Unfortunately that means I haven't always been able to give it my full attention. Part of his new job will include updating you guys on the status of your orders. I think setting up a wiki page for this type of information is a great idea.
More responses to your questions are below.
So, source the boards locally. Perhaps thru Sparkfun, as they just
purchased a pick and place machine.
Yup, that definitely is an option. However, even if we went with sparkfun there would still be a fairly large leadtime. We're talking about relatively large quantities here (1000+ sets a month) and undoubtedly the prices would be higher. I'm not ruling out the possibility, but when dealing with physical items it is not possible to just 'turn the car around' and switch mid stream. No matter which way we slice it, its a situation where we must commit to a decision 3 months in advance and hope that the suppliers meet their deadlines. We also have to hope that our predictions of the demands will also meet the actual demand months down the road. Throw in a limited budget and naturally this becomes very difficult.
I'm not trying to complain here... but rather just let you know the reality of the situation and that we're trying our hardest.
Totally understandable. But these things are known ahead of time.
I think we're all just leery. Here's some examples. When are the
electronics for machines people have already bought going to be
obsolete? Right now, the store has literally been out of all of the
electronics for nearly 2 months. One year from now, are Batch 10
people going to be SOL if one of their motor driver boards dies, and
gen4 or gen5 electronics are now no longer compatible? For that
matter, why move then gen4 and gen5 electronics off of the wiki?
First off, we will sell the Gen3 stuff for as long as people are buying it.
Secondly, its open source. If for some reason we decide not to manufacture them, then the designs will exist in perpetuity for others to manufacture if they chose to do so. We're not proprietary and this is a major reason why open source is good for you.
Thirdly, we are taking great pains to ensure that the electronics between generations remain compatible. For example the stepper drivers will be compatible, etc.
Last, but not least we decided to take the Gen4 / Gen5 stuff down from the wiki to avoid exactly what you seem to be experiencing: uncertainty about holding off in the face of improved designs. Rest assured that we are constantly working on new designs. We've tried to be very open and forthcoming with where we are going. However, the feedback and response we've gotten from that has typically been filled with fear and uncertainty.
We are in a unique situation: we are a business, a project, and a cause. In order to survive, we need to continue sales. We are real people here and while our belts are tight, we need to eat and we'd love to be able to afford healthcare this year.
On the other hand, we also need to constantly improve and push forward. Most companies are extremely secretive about future developments. We are trying to be as open as possible and change the way things are done. In this new frontier, we are paving new ground. Sometimes things we do don't work quite right and we need to change it up.
Pete is Colorbroken
these guys are committing to. And without flaming intended, I'd like
to see half of us attempt to put something like this together.
The amount of people who have received kits, support, and are
producing models, parts and other things outnumbers the amount of
people screwed over by empty promises. My machine is ordered, and if
it doesn't ship til mid-April, then my intended projects wait til
then. And hell -- if there's any way for we, the Makers, to help out,
tell us! Can you accept additional donations or endowments? Want a
box of cookies? Milk?
Thank you very much, Makerbot Industries, for doing as much as you
have so far with many miles to go. God-speed!
Spacexula
in this community for YEARS.
Bet you didn't think this would be your life 2 years ago.
Most of us are just grousing, we couldn't do it any better than you
are by a long shot.
On Feb 21, 3:35 pm, "Zach 'Hoeken' Smith" <hoe...@gmail.com> wrote:
> Hey Thomas,
>
> I've been handling the production stuff here lately and I'd like to clear up
> some of your concerns.
>
> First off, the original question: we are on track to ship the next batch
> out. We stand by our original ship dates, but the truth is that there are a
> few variables in the air that we will not have nailed down until
> Monday/Tuesday of this week. We have a shipment of 375 sets of electronics
> due last week, but it was delayed due to the Chinese new year. We are 95%
> certain that it will arrive this week. I wish I could tell you with
> certainty when they will arrive, but it is out of my hands.
>
> Secondly, natural ABS was shipped out on friday and will definitely arrive
> early next week.
>
> Thirdly, we are striving to improve our communications about the status of
> orders. We recently hired a COO which is a GOOD thing. This person is
> filling a new position and their sole duty is to keep on top of production
> and make sure that situations like this are eliminated in the future. Up
> until now this role has been filled by me, but as a founder I have about 300
> other duties that I must attend to. Unfortunately that means I haven't
> always been able to give it my full attention. Part of his new job will
> include updating you guys on the status of your orders. I think setting up
> a wiki page for this type of information is a great idea.
>
> More responses to your questions are below.
>
Cathal Garvey
Thanks Zach and Bre for the comprehensive updates! I hope Ye get healthcare soon, you gotta br healthy to hack!
On Feb 21, 2010 8:35 PM, "Zach 'Hoeken' Smith" <hoe...@gmail.com> wrote:
Hey Thomas,
I've been handling the production stuff here lately and I'd like to clear up some of your concerns.
First off, the original question: we are on track to ship the next batch out. We stand by our original ship dates, but the truth is that there are a few variables in the air that we will not have nailed down until Monday/Tuesday of this week. We have a shipment of 375 sets of electronics due last week, but it was delayed due to the Chinese new year. We are 95% certain that it will arrive this week. I wish I could tell you with certainty when they will arrive, but it is out of my hands.
Secondly, natural ABS was shipped out on friday and will definitely arrive early next week.
Thirdly, we are striving to improve our communications about the status of orders. We recently hired a COO which is a GOOD thing. This person is filling a new position and their sole duty is to keep on top of production and make sure that situations like this are eliminated in the future. Up until now this role has been filled by me, but as a founder I have about 300 other duties that I must attend to. Unfortunately that means I haven't always been able to give it my full attention. Part of his new job will include updating you guys on the status of your orders. I think setting up a wiki page for this type of information is a great idea.
More responses to your questions are below.
On Sun, Feb 21, 2010 at 3:10 PM, Thomas Charron <twa...@gmail.com> wrote: > > So, source the boa...
Yup, that definitely is an option. However, even if we went with sparkfun there would still be a fairly large leadtime. We're talking about relatively large quantities here (1000+ sets a month) and undoubtedly the prices would be higher. I'm not ruling out the possibility, but when dealing with physical items it is not possible to just 'turn the car around' and switch mid stream. No matter which way we slice it, its a situation where we must commit to a decision 3 months in advance and hope that the suppliers meet their deadlines. We also have to hope that our predictions of the demands will also meet the actual demand months down the road. Throw in a limited budget and naturally this becomes very difficult.
I'm not trying to complain here... but rather just let you know the reality of the situation and that we're trying our hardest.
> > > Totally understandable. But these things are known ahead of time. > I think we're all just ...
First off, we will sell the Gen3 stuff for as long as people are buying it.
Secondly, its open source. If for some reason we decide not to manufacture them, then the designs will exist in perpetuity for others to manufacture if they chose to do so. We're not proprietary and this is a major reason why open source is good for you.
Thirdly, we are taking great pains to ensure that the electronics between generations remain compatible. For example the stepper drivers will be compatible, etc.
Last, but not least we decided to take the Gen4 / Gen5 stuff down from the wiki to avoid exactly what you seem to be experiencing: uncertainty about holding off in the face of improved designs. Rest assured that we are constantly working on new designs. We've tried to be very open and forthcoming with where we are going. However, the feedback and response we've gotten from that has typically been filled with fear and uncertainty.
We are in a unique situation: we are a business, a project, and a cause. In order to survive, we need to continue sales. We are real people here and while our belts are tight, we need to eat and we'd love to be able to afford healthcare this year.
On the other hand, we also need to constantly improve and push forward. Most companies are extremely secretive about future developments. We are trying to be as open as possible and change the way things are done. In this new frontier, we are paving new ground. Sometimes things we do don't work quite right and we need to change it up.
-- You received this message because you are subscribed to the Google Groups "MakerBot Operators" ...
Thomas Charron
> out. We stand by our original ship dates, but the truth is that there are a
> few variables in the air that we will not have nailed down until
> Monday/Tuesday of this week. We have a shipment of 375 sets of electronics
> due last week, but it was delayed due to the Chinese new year. We are 95%
> certain that it will arrive this week. I wish I could tell you with
> certainty when they will arrive, but it is out of my hands.
Hey Zach,
Any updates on the ship date for Batch 11? Really hoping to get it
in ASAP, the kids are all psyched to help put it together. :-D
--
-- Thomas
bre pettis
Bre
MakerBot Industries
http://makerbot.com
Thomas Charron
> We've got a setback due to the Chinese New Year and because we don't get
> exact shipping dates, we can't guarantee it, but it's looking like we'll
> have them in boxes going out early next week.
*ThUnK* <-- (Distinct sound of head smacking into a table, knocking
the user unconciouse)
Guys, seriously. This is EXACTLY what people feel uncomfortable.
When Makergear, for instance, has *ANYTHING* going on, we'll get an
email within a few minutes of them knowing about it. Thanks for
letting us know that a new years celebration which was previously
known about for, say, a few thousand years snuck up and suprised
people.
--
-- Thomas
Andrew Plumb
Off-topic, but what do you use to track lunar calendar events that
takes into account all those geographic and ethnic variants across
mainland China (and India)?
I've been on the lookout for something to track b-days, new year's week
(s) (start+duration), state holidays, etc.
Thanks!
Andrew
Sent from my iPhone
Lyndondr
Hey Future MakerBot Operators,
We've had a delay in our electronics. Our electronics assemblers are
very squirrelly about telling us an exact date and so we estimate the
amount of time it will take to get them and gave you a rough date of
when we're hoping to ship you're MakerBot out to you. We got snagged
with Chinese New Year. This is a really old holiday and involves most
everyone in China taking up to 2 weeks off. We didn't consider this
when making our shipping estimate. At this time we're hoping to start
shipping your kit out at the end of next week.
The boxes are all set up ready to go and when we get electronics in,
we'll program the boards and finish packing them up and get yours
shipped out to you with a tracking number.
We're sorry for the delay. We know you want your machines and we want
you to get them too! Thanks for your patience!
Bre, Zach, Adam
Judy O'Malley
months before hand and brags about it to everyone he sees shopping in
december.
On Feb 23, 5:52 pm, Andrew Plumb <and...@plumb.org> wrote:
> Hey Thomas,
>
> Off-topic, but what do you use to track lunar calendar events that
> takes into account all those geographic and ethnic variants across
> mainland China (and India)?
>
> I've been on the lookout for something to track b-days, new year's week
> (s) (start+duration), state holidays, etc.
>
> Thanks!
>
> Andrew
>
> Sent from my iPhone
>
> On 2010-02-23, at 17:12, Thomas Charron <twaf...@gmail.com> wrote:
>
>
>
> > On Tue, Feb 23, 2010 at 3:42 PM, bre pettis <brepet...@gmail.com>
Andrew Plumb
> Thomas is the sort of person who buys all his christmas presents 11
> months before hand and brags about it to everyone he sees shopping in
> december.
You know him better than I.
As it relates to me, my brother's living in Shenyang near his inlaws. Some of my wife's relatives are in Shanghai, others are in Hong Kong. At work, I have current colleagues located in Taiwan, others in Hong Kong, and of course they're from all over and schedule time off according to their own needs. There's also my friends, former colleagues and customers scattered all over the mainland, Taiwan and Hong Kong.
...and that's just "China". Add important dates for India, Korea, Japan and it gets a wee bit more complex.
I'm always curious with how others address their global calendaring needs because I have yet to find something that meets my own. ;-)
Andrew.
--
"The future is already here. It's just not very evenly distributed" -- William Gibson
Eric Smith
the US that are NOT well acquainted with holiday schedules in other
parts of the world. I expect there are people in plenty of people in
China that don't know the details of US holidays either.
If Makerbot had been around for many years, and was staffed by people
with decades of commercial product development and manufacturing
experience, then maybe it would be fair to complain about this.
Thomas Charron
> Hey Thomas,
>
> Off-topic, but what do you use to track lunar calendar events that takes
> into account all those geographic and ethnic variants across mainland China
> (and India)?
>
> I've been on the lookout for something to track b-days, new year's week(s)
> (start+duration), state holidays, etc.
>
> Thanks!
That's a little over the top. It's pretty strait-forward supply
chain management. Step 1: get supplies *BEFORE* the ship date of the
product. Like, well before.
--
-- Thomas
Thomas Charron
> C'mon, Thomas, give 'em a break. There are still plenty of people in
> the US that are NOT well acquainted with holiday schedules in other
> parts of the world. I expect there are people in plenty of people in
> China that don't know the details of US holidays either.
As I said in an earlier message, there's something else going on
there. There hasn't been any electronics in stock for something like
at least a month and a half. Now, Batch 11 won't ship on time because
the boards weren't there a day or two before it was scheduled to ship?
The January shipment didn't ship out until what, a week and a half
ago? What delayed those boards? Chinese christmas? This really
doesn't sound like a one time thing here. Batch 10's estimated ship
date was nearly 3 weeks earlier then when it shipped.
> If Makerbot had been around for many years, and was staffed by people
> with decades of commercial product development and manufacturing
> experience, then maybe it would be fair to complain about this.
So far, they've shipped a half a million dollars in product. Now
there's an announcement saying they are targeting 9 million dollars in
product.
I'm just frustrated becouse what I'm hearing is, Batch 11's cash was
used to pay for Batch 10. Perhaps we're lucky that their up to Batch
14 now, so maybe Batch 11 will ship.
--
-- Thomas
Matt Westervelt
Andrew Plumb
Andrew.
--
Sam
I just read all of your responses. I can't tell you how excited it
makes me to see you all so eager to get your machines! And you should
be eager - you are acquiring a tool that will allow you to turn your
imagination into reality. The first time I saw a CupCake in action I
fell in love - I sat and stared at the machine printing for over an
hour. For your patience and hard work, you will be well rewarded with
a front row seat to the 3D printing revolution.
As an insider, I can say that Bre, Adam and Zach have done an amazing
job in creating an outstanding company. The story of MakerBot is truly
remarkable. While it is true that we have been slower than we would
have liked to be to deliver products in the past, we are quick
learners. As I write this post, we are putting new processes &
capabilities in place to be able to fuel the eager minds of tomorrow,
well into the future.
I've been hired on to run the Operations at MakerBot and
unfortunately, I can't promise you a ship date at this time. My best
estimate at this point is that we will ship Batch 11 to you next week.
What I can promise is that I will work as hard as I can to get you
your CupCake as soon as humanely possible, while still meeting our
stringent quality control standards. Running Operations is my calling
in life, and I am committed 120% to making MakerBot an outstanding
success.
In the meantime, before you get your robot, there is much to do. If
you're not already proficient with CAD software, I suggest you spend
time learning a CAD package. This way, when an idea strikes you, you
will have the ability to quickly create a 3D model and turn your idea
into reality. Any CAD package that can create a .STL file will do.
Around here we use Blender and OpenSCAD, both of which are free and
open-source. If you're in the market for a commercial package,
SolidEdge is very easy to learn and use.
I am constantly inspired by your eagerness and creativity. Keep
dreaming and keep creating. I believe in you all and I believe in
Makerbot.
Dream big,
Sam
MakerBlock
Jan
you clearly have a taken on a huge task here and I wish you well!
I almost ordered my CupCake in November but for various reasons
delayed to early January to place my order. It (CupCake # 541 from
batch 10) finally arrived last week after shipping delays (snowstorm),
production delays (electronics) and new years celebration (Chinese new
year), and it was worth every second of the long wait! Over the last
few days I have put 541 together and it has been a total joy from the
second I opened the box. Every part fit perfectly, the build
instructions where excellent and no parts where missing. The only
minor issue I have had was that the build platform and build surface
screw holes where slightly misaligned, but that is so minor it is not
even counting. If my printing experience is as good as putting the
CupCake together, I expect to have countless hours of creating
"Things" going forward. Hopefully my first plastic will be melted
tomorrow.
What is going on with MakerBot is that you are growing faster than any
one expected. I am sure the Founding Fathers (Bre, Adam and Zach) had
no idea they would be selling this may units as quickly as they have.
I am not sure what the funding situation for MakerBot is, but it is
extremely capital demanding to grow this fast. I am guessing that they
have been self funded i.e. have used the proceeds of the previous
"batch" to invest in the next. This works well if you are growing at a
reasonable pace, but if you grow as fast as they seem to do it can be
extremely painful, and possibly alienating some customers. I am
therefor very happy to see that there now is an Operations Manager
that can chase suppliers every day to make sure they deliver on time
and the Founding Fathers can focus on what they do best - INNOVATE and
make the product better!
So, if you are waiting for your CupCake - Hang in there, it is worth
it!
Jan
Thomas Charron
When we originally ordered it in January, the timing was going to be
perfect for the kids Winter vacation, which is this week. We've been
teaching the kids a little bit of motor control based on our existing
robots, but the Makerbot was something the kids where really psyched
about.
So they can spend time with their grandparents on my ex's side,
they'll be away from this weekend until March 13th.
--
-- Thomas
Blokkendoos
Talking about funding, is there a program to invest in MakerBot
industries?
Success!
Johan
> > Sam- Hide quoted text -
>
> - Show quoted text -
Andrew Plumb
[snip]
> Talking about funding, is there a program to invest in MakerBot
> industries?
Buy more stuff. ;-)
Andrew.
--
Makerbot Number Nine... #9... 0x09... 0o11... 0b1001...
MakerBlock
supplies direct from them. But, obviously, they only get to keep a
slice of that money - most of it going to shipping and product.
But, I'm with Johan - I'd invest in MakerBot if given the chance.
MakerBlock
Nullcable
Thanks!!!
Zach 'Hoeken' Smith
Just an FYI: we have a 1500 set order in production with them as well, so hopefully this will be the last major delay like this for a long time.
Zach
Any word on the electronics and shipping dates?
Thanks!!!
--
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Zach Smith
MakerBot Industries
James Markosky
shipped out on time, there's a lot of parts that need to be sanded,
finished, bolted, belted, etc, that can all be put together without
the electronics. Then we would have just had to hook up the boards
and program them when they finally came in, instead of having to wait
two or three weeks to even begin putting things together. Heck, I
would have been willing to pay an extra couple of bucks for the extra
shipping.
On Mar 3, 12:34 pm, "Zach 'Hoeken' Smith" <hoe...@gmail.com> wrote:
> They are on track to ship 350 units of the extruder controller and
> motherboard by friday. assuming that goes well we'll have bots ready to
> ship next week (we already have the stepper drivers)
>
> Just an FYI: we have a 1500 set order in production with them as well, so
> hopefully this will be the last major delay like this for a long time.
>
> Zach
>
>
>
> On Tue, Mar 2, 2010 at 6:59 PM, Nullcable <nullca...@gmail.com> wrote:
> > Any word on the electronics and shipping dates?
>
> > Thanks!!!
>
> > --
> > You received this message because you are subscribed to the Google Groups
> > "MakerBot Operators" group.
> > To post to this group, send email to make...@googlegroups.com.
> > To unsubscribe from this group, send email to
> > makerbot+u...@googlegroups.com<makerbot%2Bunsu...@googlegroups.com>
Lyndondr
receives responses to questions before direct communications.Also why
was this update not directly sent to those affected? I would be
surprised if every one that has an order is a member of this group.
A week ago I proposed shipping what was ready and ship what was not
later and I would pay for the extra shipping. I have never had any
response what so ever. If your going to tell me this will mess up your
system, come on your "smart" people I think you can figure it out.
It would have been nice to be able to build what I can over the two or
three weeks while waiting for the electronics which is the last thing
you need anyway.
Waiting Thanks
On Mar 3, 11:34 am, "Zach 'Hoeken' Smith" <hoe...@gmail.com> wrote:
> They are on track to ship 350 units of the extruder controller and
> motherboard by friday. assuming that goes well we'll have bots ready to
> ship next week (we already have the stepper drivers)
>
> Just an FYI: we have a 1500 set order in production with them as well, so
> hopefully this will be the last major delay like this for a long time.
>
> Zach
>
>
>
> On Tue, Mar 2, 2010 at 6:59 PM, Nullcable <nullca...@gmail.com> wrote:
> > Any word on the electronics and shipping dates?
>
> > Thanks!!!
>
> > --
> > You received this message because you are subscribed to the Google Groups
> > "MakerBot Operators" group.
> > To post to this group, send email to make...@googlegroups.com.
> > To unsubscribe from this group, send email to
> > makerbot+u...@googlegroups.com<makerbot%2Bunsu...@googlegroups.com>
Andrew Plumb
Bre created this group back when Batch 1 went out the door and we were still waiting for them to arrive.
Andrew.
> To unsubscribe from this group, send email to makerbot+u...@googlegroups.com.
> For more options, visit this group at http://groups.google.com/group/makerbot?hl=en.
>
--
Makerbot Number Nine... #9... 0x09... 0o11... 0b1001...
Nullcable
when final packaging and shipping begins? It would give must of us
relief knowing that the challenges have been met and we just have to
wait for our turn to get our order shipped.
Thanks!
bre pettis
Just to keep you updated, if there was solid info, I would have sent individual emails out to the people who are waiting for them. The boards are still in production and as soon as they ship to us, we'll let you know they are on the way. Then the next update you'll get will have a tracking number.
When we get the shipping confirmation that they are on their way, there is usually about 5 days of shipping time, then we need two days to program the boards and get them packed and out to you.
That's the process and we're really frustrated with the situation because we don't like making you all wait. I know you all are frustrated and our goal is to be clear with you and keep you posted when we get real solid confirmation info.
Thanks!
Jordan Miller
Everyone's interests are fully aligned. Let's all please remember the discussion a while ago when MakerBot was telling us they didn't want to take pre-orders. They didn't want to set up people's expectations with a pre-order when so many things are up in the air scaling up production. But we demanded pre-orders, we said we would understand and be patient, and they finally gave in.
If we have just a little more patience everything will work out. We have an awesome community and we're all totally psyched at the break-neck pace at which it is growing.
jordan
> To unsubscribe from this group, send email to makerbot+u...@googlegroups.com.
Nullcable
us have only wanted
to get more frequent updates on status.
--nick
dp
On Mar 5, 5:30 pm, bre pettis <brepet...@gmail.com> wrote:
> Hey folks,
>
> Just to keep you updated, if there was solid info, I would have sent
> individual emails out to the people who are waiting for them. The boards are
> still in production and as soon as they ship to us, we'll let you know they
> are on the way. Then the next update you'll get will have a tracking number.
>
> When we get the shipping confirmation that they are on their way, there is
> usually about 5 days of shipping time, then we need two days to program the
> boards and get them packed and out to you.
>
> That's the process and we're really frustrated with the situation because we
> don't like making you all wait. I know you all are frustrated and our goal
> is to be clear with you and keep you posted when we get real solid
> confirmation info.
>
> Bre
>
> MakerBot Industrieshttp://makerbot.comOn Thu, Mar 4, 2010 at 8:18 PM, Nullcable <nullca...@gmail.com> wrote:
> > Great news on the 350 units! Can we get a post or some announcement
> > when final packaging and shipping begins? It would give must of us
> > relief knowing that the challenges have been met and we just have to
> > wait for our turn to get our order shipped.
>
> > Thanks!
>
> > --
> > You received this message because you are subscribed to the Google Groups
> > "MakerBot Operators" group.
> > To post to this group, send email to make...@googlegroups.com.
> > To unsubscribe from this group, send email to
> > makerbot+u...@googlegroups.com<makerbot%2Bunsubscribe@googlegroups.c om>
wulfdesign
and would be neat if more products besides the full Makerbot Kit where
available that way.
it would be a shame to loose that option due to any misunderstanding
that
manufacturing and assembling takes some time and this isn't something
you
can go buy at Wallmart or IKEA.
I had to save up for 6 months to get my Batch 7 machine (I missed
Batch 6 cause it sold out)
I was thankful that I only had to wait a month or so and didn't have
to assemble my own electronics.
(let alone have to source my all my own Rep(st)rap parts AND
electronics)
I was chomping at the bit the whole time while saving up the money and
then waiting for the Kit to ship.
It seemed like the longest wait was the 5 days between the
notification that it had shipped and
it's final arrival at my door.
thanks to the Makerbot team for helping to make this technology
affordable and in the hands of the average person.
Larry James
Wulf Design
On Mar 6, 9:10 am, dp <dpdesign...@gmail.com> wrote:
> Thanks for the update.
>
> On Mar 5, 5:30 pm, bre pettis <brepet...@gmail.com> wrote:
>
> > Hey folks,
>
> > Just to keep you updated, if there was solid info, I would have sent
> > individual emails out to the people who are waiting for them. The boards are
> > still in production and as soon as they ship to us, we'll let you know they
> > are on the way. Then the next update you'll get will have a tracking number.
>
> > When we get the shipping confirmation that they are on their way, there is
> > usually about 5 days of shipping time, then we need two days to program the
> > boards and get them packed and out to you.
>
> > That's the process and we're really frustrated with the situation because we
> > don't like making you all wait. I know you all are frustrated and our goal
> > is to be clear with you and keep you posted when we get real solid
> > confirmation info.
>
> > Bre
>
> > MakerBot Industrieshttp://makerbot.comOnThu, Mar 4, 2010 at 8:18 PM, Nullcable <nullca...@gmail.com> wrote:
> > > Great news on the 350 units! Can we get a post or some announcement
> > > when final packaging and shipping begins? It would give must of us
> > > relief knowing that the challenges have been met and we just have to
> > > wait for our turn to get our order shipped.
>
> > > Thanks!
>
> > > --
> > > You received this message because you are subscribed to the Google Groups
> > > "MakerBot Operators" group.
> > > To post to this group, send email to make...@googlegroups.com.
> > > To unsubscribe from this group, send email to
> > > makerbot+u...@googlegroups.com<makerbot%2Bunsubscr...@googlegroups.c om>
laduke13
Thomas Charron
> Which batch am I in? I placed my order on Feb 5th.
I *think* that's Batch 11.
--
-- Thomas
Lyndondr
MakerBot Batch 11 has just sold out. Batch 12 is now for sale to ship
at the end of March. http://bit.ly/2Q4DN5
3:17 PM Jan 29th via TweetDeck
Joe Allen
to wait so long for my bot that I ordered 7 weeks ago. Then I got
this email from MakerBot:
"Hey,
You've been waiting too long for your bot and we've been frustrated
because we haven't had any new information to tell you until today!
The good news is that we've just got confirmation that the electronics
have shipped FedEx from China today. They'll hit customs on Tuesday or
Wednesday and then we'll start programming them and putting them in
the boxes and shipping them out ASAP.
We know how frustrated it's been and we're sorry to keep you waiting.
We've taken steps to make sure this doesn't happen again. (We've
ordered A LOT of electronics) We'll also be able to plan for next year
and be ready for Chinese New Year!
Thanks for your patience! We can't wait for you to get your MakerBot
and hear about the things you're going to make with it!
Bre, Adam, Zach, Sam, Marisol, Isaac, Ian, and Widget
MakerBot Industries"
So in a couple weeks, get ready for a hundred-plus new bot owners
asking questions and creating cool new stuff!
James Markosky
their bots? Two months and counting, and all my friends are saying
'What, you still haven't gotten it yet? What's taking so long?' So
I'd thought I'd see if anyone had a status update.
Cathal Garvey
Two weeks later, has anyone gotten a tracking number or delivery of
their bots? Two months and counting, and all my friends are saying
'What, you still haven't gotten it yet? What's taking so long?' So
I'd thought I'd see if anyone had a status update.
letters.cunningprojects.com
twitter.com/onetruecathal
twitter.com/labsfromfabs
Robert Hunt
when it finally made it across the pond?
On Mar 28, 8:41 am, Cathal Garvey <cathalgar...@gmail.com> wrote:
> Ah yes, I remember those questions too. I was also waiting some time for my
> bot to arrive. It gave me lots of time to practise modelling and prepare for
> the build. In fact, some of the stuff I modelled didn't even end up being
> printed, but the experience was invaluable nonetheless.
>
Cathal Garvey
Do Makerbot's labels state "Seed Replicator" yet? :)
So mister Robert, are you expecting a Makerbot in Ireland soon?
Cathal what sort of experience did you have with customs in the ROI
when it finally made it across the pond?
letters.cunningprojects.com
twitter.com/onetruecathal
twitter.com/labsfromfabs
Ivan Locke
Hi Ivan,
Good news! Your bot is in production and will ship next week:) Sorry about the delay, we have one item holding us up, and it has now arrived in NYC.
Thank you for your patience,
Isaac Dietz
MakerBot Industries
It seems as though some Batch 11's have gone out by the messages posted - I can only assume I must have ordered towards the end of Batch 11 and that they are progressing in order of preorders.
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Robert Hunt
hopefully in the near future I will be though. I know someone in
England who ordered a MakerBot and it got held at customs, they had to
pay VAT on it plus the couriers handling fee which is quite normal for
imports. I'm going to budget for VAT on top of the MakerBot price when
I finally do order one and consider it a bonus if it slips through.
-Rob
On Mar 28, 12:53 pm, Cathal Garvey <cathalgar...@gmail.com> wrote:
> A lucky one! I heard nothing from them. Given their propensity for randomly
> applying huge taxes to one person and nothing to the next, I'm not sure if I
> was just lucky or if the label on the box confused them.
>
> Do Makerbot's labels state "Seed Replicator" yet? :)
>
> So mister Robert, are you expecting a Makerbot in Ireland soon?
>
Joe Allen
and here is the story as I know it. When the announcement that Batch
11 was shipping came out, they did in fact start shipping. However,
they quickly ran short of motors, so only the first 110 bots were
complete and sent out. I am told I am #111 on the list, which makes it
all the more frustrating, but the end is insight. Sam says the order
of motors has arrived in NYC, and they are just waiting for them to
get through the bureaucracy of US Customs. This is supposed to happen
on Tuesday, and they will start shipping bots then. So hopefully only
another week of waiting (for those in US at least). I too have tried
to make the most of the time, and am getting much more familiar with
skeinforge, repg, sketchup, and some others. Can't wait to try them
out on a real bot!
Sam and I also had some discussions about these supply issues and the
changes he is hoping to implement at MBI, but I will leave that to him
to share with the group.
> > makerbot+u...@googlegroups.com<makerbot%2Bunsubscribe@googlegroups.c om>
James Markosky
going to mess my workbench back up and hopefully the thing shows up
before it's too cold to work in the garage again.
> > > makerbot+u...@googlegroups.com<makerbot%2Bunsubscr...@googlegroups.c om>
Joe Allen
doesn't recognize the number, so it hasn't actually shipped yet, but
at least MBI seems to think it is going out soon. Looks like the wait
will soon be over for folks in Batch 11.5 (and maybe Batch 12?)
> > > > Good news! Your bot is in production and willshipnext week:) Sorry about
> > > > the delay, we have one item holding us up, and it has now arrived in NYC.
>
> > > > Thank you for your patience,
>
> > > > Isaac Dietz
> > > > MakerBot Industries
>
> > > It seems as though some Batch 11's have gone out by the messages posted - I
> > > can only assume I must have ordered towards the end of Batch 11 and that
> > > they are progressing in order of preorders.
>
> > > I am getting the same questions from all my friends on "What? You still
> > > don't have it?". I am eager to get it, but not upset at the wait. I have had
> > > enough experiences with Amazon and other large companies not meeting
> > > expectedshipdates when they are waiting on items from suppliers that I
> > > >http://groups.google.com/group/makerbot?hl=en.- Hide quoted text -
>
> - Show quoted text -
JGrout
Hi John,
Good news, you are part of Batch 12, and will be shipping this week,
with any luck. It's time!
Thanks for your order,
Isaac Dietz
MakerBot Industries
Sam
I can confirm that we've completed shipping for Batch #11. We have
begun to ship Batch #12, although at this time I can't commit to how
many we'll be able to ship or when we'll be able to ship them. Right
now we're waiting on parts from our suppliers - I'll keep you posted
as I know more. I'm doing everything in my power to ship your bots as
soon as humanely possible. I'm also putting the systems and processes
in place to make the whole system much smoother. In six weeks I think
you will see a very different situation.
Best,
Sam
Ivan Locke
Bot # 693 is here! (at least if the number written on the upper left of the packing slip is the Bot #)
Woohoo.
James Markosky
because I really did mess up my workbench to get some other projects
done. Should be a fun build when I get around to it though!
Joe Allen
pleasant change! I spent the last couple days putting it all
together, but now I can't get it to power up! Ughh. I guess it's more
forum and wiki scouring for me. At least it looks cool sitting on my
desk :-)
BrianBeebe
Peter DePasquale
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--
--
Peter J. DePasquale, Ph.D.
Department of Computer Science
The College of New Jersey
(e) depasqua [at] tcnj [dot] edu
(p) 609-771-2806
(f) 609-637-5190
Joe Allen
lacking in detail. I did know about the switch on the mobo, though,
thanks to all the reading I did on this group the last couple months.
But I get nothing. Going back to check all the connections now.
On Apr 3, 6:50 am, Peter DePasquale <peter.depasqu...@gmail.com>
wrote:
> > makerbot+u...@googlegroups.com<makerbot%2Bunsu...@googlegroups.com>
Jordan Miller
it has a switch too...
jordan
Joe Allen
works. But when I plug it in to the mobo, and _both_ switches are on,
nothing happens. The "power" LED does not light up and I can do
nothing with the bot in RepG. A visual inspection of the board
doesn't show any obvious soldering problems, so I am stumped for the
moment.
On Apr 3, 10:37 am, Jordan Miller <jrdn...@gmail.com> wrote:
> the PSU,
> it has a switch too...
>
> jordan
>
Steven Dick
The "power" LED does not light up and I can do
nothing with the bot in RepG. A visual inspection of the board
doesn't show any obvious soldering problems, so I am stumped for the
moment.
Time to start poking around with a multimeter...
See if power is actually getting to the board.
Check the schematics for where power should be and put the probes there to look for it...
Jordan Miller
jordan
Joe Allen
in to my wikidot account, which I do. Then it just brings me back to
the wiki, but I am still not logged in. Repeated several times. Any
tips? I'd like to be able to contribute to the wiki.
On Apr 9, 11:59 am, Jordan Miller <jrdn...@gmail.com> wrote:
> please add the information you feel is lacking to the wiki (that's why they made it a wiki)! It's real easy and will help others that are in your situation. It's also a rite-of-passage for a new MakerBot Operator to add to the wiki...
>
> jordan
>
> On Apr 3, 2010, at 9:50 AM, Peter DePasquale wrote:
>
> > We need to get that on the wiki. My build (batch 8) stumped me for hours until someone pointed that out on the listserv. The final steps are lacking a few key instructions.
>
> > On Sat, Apr 3, 2010 at 6:58 AM, BrianBeebe <bjbsqua...@gmail.com> wrote:
> > Make sure you flip the switch on the mother board.
>
> > On Apr 3, 3:58 am, Joe Allen <flatiron...@gmail.com> wrote:
> > > Mine actually came a day ahead of the project UPS delivery! That's a
> > > pleasant change! I spent the last couple days putting it all
> > > together, but now I can't get it to power up! Ughh. I guess it's more
> > > forum and wiki scouring for me. At least it looks cool sitting on my
> > > desk :-)
>
> > > On Apr 2, 11:36 pm, James Markosky <vwji...@gmail.com> wrote:
>
> > > > I can confirm that my bot arrived last night. It's still in it's box
> > > > because I really did mess up my workbench to get some other projects
> > > > done. Should be a fun build when I get around to it though!
>
> > > > On Mar 31, 6:25 pm, Ivan Locke <mail.ilo...@gmail.com> wrote:
>
> > > > > Tracking number still isn't found on the UPS site, but...
>
> > > > > Bot # 693 is here! (at least if the number written on the upper left of the
> > > > > packing slip is the Bot #)
>
> > > > > Woohoo.
>
> > --
> > You received this message because you are subscribed to the Google Groups "MakerBot Operators" group.
> > To post to this group, send email to make...@googlegroups.com.
> > To unsubscribe from this group, send email to makerbot+u...@googlegroups.com.
> > For more options, visit this group athttp://groups.google.com/group/makerbot?hl=en.
Cathal Garvey
I get that issue also sometimes. Dunno why or how to fix it..
On Apr 10, 2010 12:34 AM, "Joe Allen" <flati...@gmail.com> wrote:
Jordan- When I try to log in on the wiki page, a pop-up appears to log
in to my wikidot account, which I do. Then it just brings me back to
the wiki, but I am still not logged in. Repeated several times. Any
tips? I'd like to be able to contribute to the wiki.
On Apr 9, 11:59 am, Jordan Miller <jrdn...@gmail.com> wrote: > please add the information you feel ...
> > On Sat, Apr 3, 2010 at 6:58 AM, BrianBeebe <bjbsqua...@gmail.com> wrote: > > Make sure you flip ...
> > For more options, visit this group athttp://groups.google.com/group/makerbot?hl=en.
> > > -- > > -- > > Peter J. DePasquale, Ph.D. > > Department of Computer Science > > The College of...
> > For more options, visit this group athttp://groups.google.com/group/makerbot?hl=en.
-- You received this message because you are subscribed to the Google Groups "MakerBot Operators" ...
Jordan Miller
jordan
Sam
Loyal Customers, Hackers and Dreamers,
We just put Batch #15 up for sale on the store. Our expected ship date
for this batch is the middle of May. To summarize, this is my best
estimate of ship dates for the following batches:
Batch #12 - Complete!
Batch #13 - We have already shipped half of this batch. If all goes
well we will finish shipping by the end of the week. Our original
commit date for this batch was the end of April, so we are on track to
beat this deadline.
Batch #14 - If all goes well we will begin shipping this batch next
week. Original commit date was the middle of May so we are on track to
beat this deadline as well.
Batch #15 - Estimated ship date in the middle of May. I'll keep you
updated as I know more.
Special thanks to flatironjoe for giving me some customer feedback. As
a result, I'm doing my best to keep you updated on a regular basis.
Cheers,
Sam
Koen Kooi
Do you have an estimate when parts like stepper controllers can be (pre)ordered again?
regards,
Koen