Sources to buy Stepper Driver v3.3 (or replacement)?

[Michael Cook]

Does anyone know US vendors that sell MakerBot's Stepper Driver v3.3? Does anyone have a spare?

One of mine needs replacing. I sent MakerBot an email asking when they would be back in stock, but amazingly they haven't been able to reply after a week. It's hard to express how infuriating that is.

I'm having trouble finding them online. All I've been able to find is RepRap.me, which is located in Denmark, and their eBay auctions suggest it would take 2-4 weeks to arrive. I was hoping to find a source that would be faster.

I looked for alternatives, but I can't find a simple alternative. The only good one I've found is tinkering's PSMD, but I'd have to order that from SeeedStudio and then order at least one A4988s from somewhere else.

[Greg Thorstad]

Hi Michael

 

We have a few in stock if you can't find them anywhere else but we are in Canada.

 

Greg Thorstad, B. Comm.
Thorstad Computer/Thor3d.ca/Canadian Makerbot Distributor
Box 268
Outlook, SK
S0L 2N0
306 867-9596

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[AKron]

On Mar 23, 5:58 pm, Michael Cook <foobars...@gmail.com> wrote:
I sent MakerBot an email asking when they
> would be back in stock, but amazingly they haven't been able to reply after

> *a week*.
That is pretty amazing for a company that thinks it's going to stay in
business.
It's extremely crappy for a company that touted itself as some sort of
open source community company to help fellow hackers get 3D printers.
I opened a support ticket just to see how long it takes for them to
respond.
-Andy

[AKron]

OK, I sent the email to support at Makerbot around 10 AM, and Gavin
replied at around 10:11 AM. This is about what I remember last year
while I was inquiring about when my Replicator1 was shipping.
I've read a lot of posts where people can't get a hold of support, but
that hasn't been my experience then, and now.

-Andy

[Eighty]

Interesting.  I wonder if there's a setting in their Customer Support system that kicks some people to the top of the queue.  Long-time customers, people who have spent a lot of money with them, etc.

[Bryon Miller]

When I handled accounts at UPS we had a Cisco mail system to handle the emails.  I don't know how makerbot is, but one of the things that made everyone angry in our departments was what we called "Cherry Picking".  Picking the "easy" support tickets to handle, and leaving the difficult ones for "someone else".  The problem is everyone did it and "someone else" never handled the difficult emails in a reasonable time.  It's a problem that the team leads had trouble dealing with.  They ended up having the system automatically assign tickets to people in support so it would eliminate the cherry picking.  Perhaps makerbot is experiencing something similar.

[neoteric]

Maybe they are watching this forum, and when someone posts a support ticket time, they get right on it.