In the message they say that while they are still recovering from Sandy's wrath, they are getting back to pre-storm production levels, and they are working hard to get the Replicators out to those who have been waiting.
If you have any doubts at to whether or not MakerBot reps read this forum, now you know. They probably saw this thread.
I got mine in October - Think At least 5 weeks before it ships - Mine was ready to ship in 5 weeks - Then was at Makerbot Waiting on Fedex for 3 days and then normal shipping of 1 week time The storm didnt effect my order either it was before that hit So in 6 weeks from when your order was place you should have it - Unless you pay for overnight or something on those lines
Another note if you really want one bad just drive to The Big Apple and pick one up from there store - Except you have to pay sales Tax :-(
I got the same email today. I was hoping for something more along the lines of, "your printer is approximately xx days away from being ready." I just don't understand why we're having to wait so long, but they have printers at the store.
I ordered mine on September 20th, bothered MBI 4 times for updates which they insisted they would email me tracking numbers when it left. I travel a lot for work and wanted to be home to sign for it. Well last Thursday I got home and there was the FedEx door tag... Luckily I didn't need to leave until noon on Friday and was able to take delivery of it.
I still have not received a shipped confirmation from MBI and I actually received the same letter that many of you have saying it will be shipped out soon... I get the feeling things are a bit disorganized around there, I won't complain if the send a second one ;) .
I was actually bothered by the having printers at the physical store as well. even before the storm, i was waiting while printers sat in the store. Seems like you should take care of the customers who already paid first.
On Tuesday, November 13, 2012 6:38:28 AM UTC-6, Infinityplusplus wrote:
> I was actually bothered by the having printers at the physical store as > well. even before the storm, i was waiting while printers sat in the store. > Seems like you should take care of the customers who already paid first.
While I sort of feel the same way, to their defense, Technically, they *did*pay for the printer already, it's merchandise waiting in their store so they can sell it, and make that expense back. They probably allocated X-amount of printers for in-store stock. kind of pointless to have a brick-and-mortar location with no printers on hand to sell to an eager customer.
On the other hand, post-Sandy, most of the potential customers out there are probably spending money on things like new furniture, cars, clothes and food, you know, all the stuff they need to replace now. The purchase of a 3D printer probably isn't high on the list of the potential consumers out there.
Someone posted in a different thread that they bought one by walking into the store... Of course i dont know if there are currently any at the store, but if i remember right the person that posted about buying one said they had stacks of them to sell to walk in customers...
My name is Ben, I'm the support manager at MakerBot. I'm jumping in to let
> you all know that we hear you: it seems that a number of people have > reported not receiving shipping confirmation for their orders before they > arrived. We're very sorry about that. We've looked into this issue and > we've made improvements to our order confirmation system, and we'll be > reaching out to all of our customers whose orders have recently been > shipped to make sure those shipping confirmations get through successfully.
> I also want to assure you all that we're currently shipping on time, and > we don't expect that to change - Sandy was a serious setback for MakerBot > and our community as well as the tri-state area in general.
We've been working diligently to get orders out on time, and so far we're
> very happy to say there haven't been any delays to our original projected > lead time. That said, if it seems that there's any chance that we'll fall > behind our projected lead times, we'll be sure to let anyone affected know > as soon as possible, and we'll keep you all posted on our shipping status.
> We're all grateful for your understanding while we get back on our feet in > the aftermath of Sandy. We can't wait to get these bots out to you to see > what amazing things you'll make with them. If you have any questions about > your order status, please always feel free to email us at > supp...@makerbot.com - we'll be happy to provide you with an update, at > MakerBot customer satisfaction is our number one priority! > Sincerely,
On Sunday, November 11, 2012 9:02:44 PM UTC-5, Sean J wrote:
> I've seen a few posts on other threads asking those who have received > their Replicator 2s about the shipping time.
> I propose using this thread to track that information so that those of us > who are still waiting patiently for our printers can get a sense of when we > might receive our orders.
> I'll start...
> Replicator 2 Order Date: October 3, 2012
> Shipping Notification Received: (not yet)
> Printer Arrived: (not yet)
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> Ben, > Thanks for the information, but I must admit I'm a bit confused. You > said, "and so far we're very happy to say there haven't been any delays to > our original projected lead time". But I'm already at 6 1/2 weeks - past > the 4-6 week window that was advertised when I made my purchase. As far as > I know, my order hasn't shipped. And you can see that some others have the > same issue. > I hope I don't sound gruff, because I don't intend to be. We're just > trying to plan our time, and can't seem to get any real answers.
I'm anxious also but reminding myself that they had a huge storm, new product line, new assembly, new suppliers, etc. That's a boat load of thing that could easily go haywire in a moments notice. I'm on week 7 (Order September 28th), anxious as hell, and pulling my hair out. Hope this helps.
On Tuesday, November 13, 2012 1:06:56 PM UTC-6, Eighty wrote:
> Ben, >> Thanks for the information, but I must admit I'm a bit confused. You >> said, "and so far we're very happy to say there haven't been any delays to >> our original projected lead time". But I'm already at 6 1/2 weeks - past >> the 4-6 week window that was advertised when I made my purchase. As far as >> I know, my order hasn't shipped. And you can see that some others have the >> same issue. >> I hope I don't sound gruff, because I don't intend to be. We're just >> trying to plan our time, and can't seem to get any real answers.