Label shortcut (cmd-L) no longer works - mailplaneapp

The old Google Groups will be going away soon, but your browser is incompatible with the new version.
Message from discussion Label shortcut (cmd-L) no longer works
Date: Sat, 29 Sep 2012 18:33:50 -0700 (PDT)
From: Prentiss Riddle <prentiss.rid...@gmail.com>
To: mailplaneapp@googlegroups.com
Message-Id: <da577cdd-4384-42c5-84ea-ead379358c2d@googlegroups.com>
In-Reply-To: <CAEgrLHuifzNYTo47vs8xExGdikUXKdi-WsAf+gb8HnWxPvhKqg@mail.gmail.com>
References: <7990e5c8-011e-4c43-b63d-2767d74c07d8@googlegroups.com>
 <CAEgrLHsXX7xVV9VM_C=Qmy1HpwXRrB4ZZSrXcWaAwgivAKmzdA@mail.gmail.com>
 <ab90a938-1137-4670-be62-eae8264611d3@googlegroups.com> <CAEgrLHvhZYRQkPQPmD80L-idjzZ6SX6EbXT==p--mqRAxRcOHw@mail.gmail.com>
 <7fb34620-c013-4a43-be04-3c85e6569610@googlegroups.com>
 <CAEgrLHuifzNYTo47vs8xExGdikUXKdi-WsAf+gb8HnWxPvhKqg@mail.gmail.com>
Subject: Re: [mailplaneapp] Label shortcut (cmd-L) no longer works
MIME-Version: 1.0
Content-Type: multipart/mixed; 
	boundary="----=_Part_2891_17281430.1348968830505"

------=_Part_2891_17281430.1348968830505
Content-Type: multipart/alternative; 
	boundary="----=_Part_2892_1837581.1348968830505"

------=_Part_2892_1837581.1348968830505
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

Aha - cmd-L works on both of my accounts now too. Hooray!  Thanks very much=
.

Prentiss RIddle

On Saturday, September 29, 2012 8:25:01 PM UTC-5, mailplanesupport wrote:
>
> If you quit and restart Mailplane, is it running as normal?
> (We issued a patch today)
>
> *Jessica*=20
> Customer Support Ninja=20
> http://mailplaneapp.com/=20
>
>
> On Sat, Sep 29, 2012 at 6:21 PM, Prentiss Riddle <prentis...@gmail.com<ja=
vascript:>
> > wrote:
>
>> I use Google Apps on both accounts, the affected one and the unaffected=
=20
>> one.
>>
>>
>> On Thursday, September 27, 2012 9:37:58 PM UTC-5, mailplanesupport wrote=
:
>>
>>> It'll be the same version number.  I'm not quite sure why it was done=
=20
>>> this way, but I think it must get the update out faster. =20
>>>
>>> Do you use any Google apps accounts?  Is the one causing the problem=20
>>> Google Apps?  I know the developer was still working on a patch for=20
>>> that=E2=80=A6It's been a bit crazy!  Hopefully it'll all be back to nor=
mal very=20
>>> soon. =20
>>>
>>> *Jessica*=20
>>> Customer Support Ninja=20
>>> http://mailplaneapp.com/
>>>
>>>
>>> On Thu, Sep 27, 2012 at 7:16 AM, Prentiss Riddle <prentis...@gmail.com>=
wrote:
>>>
>>>> Jessica, thanks for the quick reply.
>>>>
>>>> I restarted Mailplane but the problem persists. Should the silent=20
>>>> update give me a new build number? I'm still at "2.5.8 (#1690)."
>>>>
>>>> One important new piece of information: I'm only seeing the problem on=
=20
>>>> one of my three Gmail accounts. This suggests a Gmail configuration is=
sue=20
>>>> rather than a Mailplane bug, but keyboard shortcuts are enabled in all=
=20
>>>> accounts and I don't see any other relevant options.
>>>>
>>>> Prentiss
>>>>
>>>>
>>>> On Wednesday, September 26, 2012 5:28:55 PM UTC-5, mailplanesupport=20
>>>> wrote:
>>>>
>>>>> Hi Prentiss;
>>>>>
>>>>> I'm sorry to hear you are having some issues with Mailplane.  If you=
=20
>>>>> do a restart of Mailplane, this should enable a silent update we rele=
ased=20
>>>>> that corrected some Google related errors. =20
>>>>>
>>>>> Do you have the same problem after restarting?
>>>>> Please let me know if it's still not functioning and I will look into=
=20
>>>>> it for you.
>>>>>
>>>>> Thanks a lot;
>>>>>
>>>>> *Jessica*=20
>>>>> Customer Support Ninja=20
>>>>> http://mailplaneapp.com/   =20
>>>>>
>>>>> On Wed, Sep 26, 2012 at 8:05 AM, Prentiss Riddle <prentis...@gmail.co=
m
>>>>> > wrote:
>>>>>
>>>>>> Suddenly I find that "Apply/Remove Label" is greyed out in the Mail=
=20
>>>>>> pulldown, and the (command-L) shortcut no longer works. Screenshot b=
elow.
>>>>>>
>>>>>> The behavior is the same whether I am viewing an individual=20
>>>>>> conversation or have ticked one or more conversations in my inbox.
>>>>>>
>>>>>> I've confirmed that keyboard shortcuts are enabled in my Gmail=20
>>>>>> settings (following the tip at http://mailplaneapp.com/**issues**
>>>>>> /entry/toolbar_buttons_**menu_**items_dont_work/<http://mailplaneapp=
.com/issues/entry/toolbar_buttons_menu_items_dont_work/>).
>>>>>>
>>>>>> Clicking the label icon does work normally.
>>>>>>
>>>>>> I'm running Mailplane 2.5.8 (#1690) on Mac OS X 10.6.8.
>>>>>>
>>>>>> Ideas?
>>>>>>
>>>>>> Prentiss Riddle
>>>>>>
>>>>>>
>>>>>> <https://lh3.googleusercontent.com/-PfBru_xRmDc/UGMY279IQQI/AAAAAAAA=
AFE/_RITl8hdhyI/s1600/command-L.png>
>>>>>>
>>>>>>  --=20
>>>>>> You received this message because you are subscribed to the Google=
=20
>>>>>> Groups "mailplaneapp" group.
>>>>>> To view this discussion on the web visit https://groups.google.com/d=
/
>>>>>> **ms**g/mailplaneapp/-/**p2n3R13i2aQJ<https://groups.google.com/d/ms=
g/mailplaneapp/-/p2n3R13i2aQJ>
>>>>>> .
>>>>>> To post to this group, send email to mailpl...@googlegroups.com.
>>>>>> To unsubscribe from this group, send email to mailplaneapp...@**
>>>>>> googlegroups.**com.
>>>>>>
>>>>>> For more options, visit this group at http://groups.google.com/**
>>>>>> group**/mailplaneapp?hl=3Den<http://groups.google.com/group/mailplan=
eapp?hl=3Den>
>>>>>> .
>>>>>>
>>>>>
>>>>>  --=20
>>>> You received this message because you are subscribed to the Google=20
>>>> Groups "mailplaneapp" group.
>>>> To view this discussion on the web visit https://groups.google.com/d/*=
*
>>>> msg/mailplaneapp/-/Lj12gJNS_**vcJ<https://groups.google.com/d/msg/mail=
planeapp/-/Lj12gJNS_vcJ>
>>>> .
>>>>
>>>> To post to this group, send email to mailpl...@googlegroups.com.
>>>> To unsubscribe from this group, send email to mailplaneapp...@**
>>>> googlegroups.com.
>>>> For more options, visit this group at http://groups.google.com/**
>>>> group/mailplaneapp?hl=3Den<http://groups.google.com/group/mailplaneapp=
?hl=3Den>
>>>> .
>>>>
>>>
>>>  --=20
>> You received this message because you are subscribed to the Google Group=
s=20
>> "mailplaneapp" group.
>> To view this discussion on the web visit=20
>> https://groups.google.com/d/msg/mailplaneapp/-/O366N5W3ydoJ.
>>
>> To post to this group, send email to mailpl...@googlegroups.com<javascri=
pt:>
>> .
>> To unsubscribe from this group, send email to=20
>> mailplaneapp...@googlegroups.com <javascript:>.
>> For more options, visit this group at=20
>> http://groups.google.com/group/mailplaneapp?hl=3Den.
>>
>
>
------=_Part_2892_1837581.1348968830505
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

Aha - cmd-L works on both of my accounts now too. Hooray! &nbsp;Thanks very=
 much.<div><br></div><div>Prentiss RIddle<br><br>On Saturday, September 29,=
 2012 8:25:01 PM UTC-5, mailplanesupport wrote:<blockquote class=3D"gmail_q=
uote" style=3D"margin: 0;margin-left: 0.8ex;border-left: 1px #ccc solid;pad=
ding-left: 1ex;"><span></span>If you quit and restart Mailplane, is it runn=
ing as normal?<div>(We issued a patch today)</div><div><br><div name=3D"mai=
lplane_signature"><div><div><table><tbody><tr><td>

<strong>Jessica</strong>

 <br>
Customer Support Ninja
<br>
<a href=3D"http://mailplaneapp.com" target=3D"_blank">http://mailplaneapp.c=
om/</a>=20

</td></tr></tbody></table></div></div></div><br><br><div class=3D"gmail_quo=
te">On Sat, Sep 29, 2012 at 6:21 PM, Prentiss Riddle <span dir=3D"ltr">&lt;=
<a href=3D"javascript:" target=3D"_blank" gdf-obfuscated-mailto=3D"t7yrRgJe=
NIoJ">prentis...@gmail.com</a>&gt;</span> wrote:<br>

<blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1p=
x #ccc solid;padding-left:1ex">I use Google Apps on both accounts, the affe=
cted one and the unaffected one.<div><br><br>On Thursday, September 27, 201=
2 9:37:58 PM UTC-5, mailplanesupport wrote:</div>

<blockquote class=3D"gmail_quote" style=3D"margin:0;margin-left:0.8ex;borde=
r-left:1px #ccc solid;padding-left:1ex"><div>It'll be the same version numb=
er. &nbsp;I'm not quite sure why it was done this way, but I think it must =
get the update out faster. &nbsp;<div>

<br></div><div>Do you use any Google apps accounts? &nbsp;Is the one causin=
g the problem Google Apps? &nbsp;I know the developer was still working on =
a patch for that=E2=80=A6It's been a bit crazy! &nbsp;Hopefully it'll all b=
e back to normal very soon. &nbsp;</div>



<div><br></div><div><span><strong>Jessica</strong>&nbsp;<br>Customer Suppor=
t Ninja&nbsp;<br><a href=3D"http://mailplaneapp.com/" target=3D"_blank">htt=
p://mailplaneapp.com/</a></span></div></div><div><div><div><span><br>

</span><br><div class=3D"gmail_quote">On Thu, Sep 27, 2012 at 7:16 AM, Pren=
tiss Riddle <span dir=3D"ltr">&lt;<a>prentis...@gmail.com</a>&gt;</span> wr=
ote:<br><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border=
-left:1px #ccc solid;padding-left:1ex">



Jessica, thanks for the quick reply.<div><br></div><div>I restarted Mailpla=
ne but the problem persists. Should the silent update give me a new build n=
umber? I'm still at "2.5.8 (#1690)."</div><div><br></div>



<div>One important new piece of information: I'm only seeing the problem on=
 one of my three Gmail accounts. This suggests a Gmail configuration issue =
rather than a Mailplane bug, but keyboard shortcuts are enabled in all acco=
unts and I don't see any other relevant options.</div>



<div><br></div><div>Prentiss<div><br><br>On Wednesday, September 26, 2012 5=
:28:55 PM UTC-5, mailplanesupport wrote:</div><blockquote class=3D"gmail_qu=
ote" style=3D"margin:0;margin-left:0.8ex;border-left:1px #ccc solid;padding=
-left:1ex">



<div>Hi Prentiss;<div><br></div><div>I'm sorry to hear you are having some =
issues with Mailplane. &nbsp;If you do a restart of Mailplane, this should =
enable a silent update we released that corrected some Google related error=
s. &nbsp;</div>





<div><br></div><div>Do you have the same problem after restarting?</div><di=
v>Please let me know if it's still not functioning and I will look into it =
for you.</div><div><br></div><div>Thanks a lot;</div><div><br></div>





<div><div name=3D"mailplane_signature"><div><div><table><tbody><tr><td styl=
e=3D"font:normal normal normal small/normal arial"><strong>Jessica</strong>=
&nbsp;<br>Customer Support Ninja&nbsp;<br><a href=3D"http://mailplaneapp.co=
m" target=3D"_blank">http://mailplaneapp.com/</a>&nbsp; &nbsp;</td>





</tr></tbody></table></div></div></div><div></div></div></div><div><br><div=
 class=3D"gmail_quote"><div>On Wed, Sep 26, 2012 at 8:05 AM, Prentiss Riddl=
e <span dir=3D"ltr">&lt;<a>prentis...@gmail.com</a>&gt;</span> wrote:<br>



</div><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-l=
eft:1px #ccc solid;padding-left:1ex"><div>Suddenly I find that "Apply/Remov=
e Label" is greyed out in the Mail pulldown, and the (command-L) shortcut n=
o longer works. Screenshot below.<div>





<br></div><div>The behavior is the same whether I am viewing an individual =
conversation or have ticked one or more conversations in my inbox.<br><div>=
<br></div><div>I've confirmed that keyboard shortcuts are enabled in my Gma=
il settings (following the tip at <a href=3D"http://mailplaneapp.com/issues=
/entry/toolbar_buttons_menu_items_dont_work/" target=3D"_blank">http://mail=
planeapp.com/<u></u>issues<u></u><wbr>/entry/toolbar_buttons_<u></u>menu_<u=
></u>it<wbr>ems_dont_work/</a> ).</div>





<div><br></div><div>Clicking the label icon does work normally.</div><div><=
br></div><div>I'm running Mailplane 2.5.8 (#1690) on Mac OS X 10.6.8.</div>=
<div><br></div><div>Ideas?</div><div><br></div><div>Prentiss Riddle</div>





<div><br></div><p style=3D"text-align:center;clear:both"><a href=3D"https:/=
/lh3.googleusercontent.com/-PfBru_xRmDc/UGMY279IQQI/AAAAAAAAAFE/_RITl8hdhyI=
/s1600/command-L.png" style=3D"margin-left:1em;margin-right:1em" target=3D"=
_blank"><img border=3D"0" width=3D"169" height=3D"320"></a></p>





<span><font color=3D"#888888"><div><br></div></font></span></div></div><spa=
n><font color=3D"#888888"><div>

<p></p>

-- <br>
You received this message because you are subscribed to the Google Groups "=
mailplaneapp" group.<br>
To view this discussion on the web visit <a href=3D"https://groups.google.c=
om/d/msg/mailplaneapp/-/p2n3R13i2aQJ" target=3D"_blank">https://groups.goog=
le.com/d/<u></u>ms<u></u><wbr>g/mailplaneapp/-/<u></u>p2n3R13i2aQJ</a>.<br>=
</div>

=20
To post to this group, send email to <a>mailpl...@googlegroups.com</a>.<br>
To unsubscribe from this group, send email to <a>mailplaneapp...@<u></u>goo=
glegroups.<u></u>c<wbr>om</a>.<div><br>

For more options, visit this group at <a href=3D"http://groups.google.com/g=
roup/mailplaneapp?hl=3Den" target=3D"_blank">http://groups.google.com/<u></=
u>group<u></u><wbr>/mailplaneapp?hl=3Den</a>.<br>


</div></font></span></blockquote></div><br></div>
</blockquote></div><div>

<p></p>

-- <br>
You received this message because you are subscribed to the Google Groups "=
mailplaneapp" group.<br></div>
To view this discussion on the web visit <a href=3D"https://groups.google.c=
om/d/msg/mailplaneapp/-/Lj12gJNS_vcJ" target=3D"_blank">https://groups.goog=
le.com/d/<u></u>ms<wbr>g/mailplaneapp/-/Lj12gJNS_<u></u>vcJ</a>.<div><div>

<br>=20
To post to this group, send email to <a>mailpl...@googlegroups.com</a>.<br>
To unsubscribe from this group, send email to <a>mailplaneapp...@<u></u>goo=
glegroups.<wbr>com</a>.<br>

For more options, visit this group at <a href=3D"http://groups.google.com/g=
roup/mailplaneapp?hl=3Den" target=3D"_blank">http://groups.google.com/<u></=
u>group<wbr>/mailplaneapp?hl=3Den</a>.<br>


</div></div></blockquote></div><br></div>
</div></div></blockquote><div><div>

<p></p>

-- <br>
You received this message because you are subscribed to the Google Groups "=
mailplaneapp" group.<br></div></div>
To view this discussion on the web visit <a href=3D"https://groups.google.c=
om/d/msg/mailplaneapp/-/O366N5W3ydoJ" target=3D"_blank">https://groups.goog=
le.com/d/<wbr>msg/mailplaneapp/-/<wbr>O366N5W3ydoJ</a>.<div><div>

<br>=20
To post to this group, send email to <a href=3D"javascript:" target=3D"_bla=
nk" gdf-obfuscated-mailto=3D"t7yrRgJeNIoJ">mailpl...@googlegroups.com</a>.<=
br>
To unsubscribe from this group, send email to <a href=3D"javascript:" targe=
t=3D"_blank" gdf-obfuscated-mailto=3D"t7yrRgJeNIoJ">mailplaneapp...@<wbr>go=
oglegroups.com</a>.<br>

For more options, visit this group at <a href=3D"http://groups.google.com/g=
roup/mailplaneapp?hl=3Den" target=3D"_blank">http://groups.google.com/<wbr>=
group/mailplaneapp?hl=3Den</a>.<br>


</div></div></blockquote></div><br></div>
</blockquote></div>
------=_Part_2892_1837581.1348968830505--

------=_Part_2891_17281430.1348968830505--
Create a group - Google Groups - Google Home - Terms of Service - Privacy Policy
Account Options
