table of contents not displayed in Safari

[NYLee]

Hello,

I need to be able to display our online help in FireFox and Safari. Aside from
a few glitches, the help is usable in FireFox. Safari, however, is a different
kettle of fish. Even though I can see the pane where the table of contents,
index, and search information should be displayed, the panes remain empty.
Clicking the respective buttons in the navigation pane do not display anything
either. How can I get the toc to show?

Vital stats:

* Using RoboHelp HTML X5.0.2
* Generating WebHelp Pro
* Safari version: 3.0.4

Would upgrading to RoboHelp 7 resolve this?

Thanks!
Noelle

[bptlo]

Hi Noelle,

I've been having the same problem in IE 6. Three points I've noticed.
- This missing navigation panel went missing just 2 weeks ago. Since then,
some browser security patches have been installed on our workstations. This
error message appears in my browser (Internet Explorer error message) when I
open an index page:
'Line: 222
Char: 3
Error: Automation server can't create object
Code: 0
URL: http://.../WebHelp/whskin_pdhtml.htm'

- Everyone else in my group and elsewhere on our network can view my WebHelp
packages perfectly; only I, the one who actually has RoboHelp installed, cannot.
- To test this, I installed from disk onto a test machine (a very 'clean'
client), and everything worked very nicely. The pane was there.
- Someone else has reported this problem in a Google group about 2 weeks ago
(macromedia.robohelp.webhelp).
- When I try to edit a skin from within a RoboHelp project, I get the same
message (as above; the suspect file being in
..\Temp\skinpreview_0\whskin_pdhtml.htm.

I haven't seen any suggestions for resolution yet. Because of project
deadlines, I will have to work 'blind' in the left panel, and view layouts on
someone else's PC. When the time comes, I think I'll request a re-cloning of my
PC.

I use RoboHelp for Word X5.0.2, generating WebHelp, IE 6.0... I can't comment
on RoboHelp 7.

Hoping an answer comes soon,
bptlo

[hurdl1]

Try this:
In your output files, locate the files "whtopic.js" and "whver.js".

1. Open whver.js in Notepad or another editor, and locate this line of code
(it should be near the beginning of the file, line 30 or so):

if(!gbOpera&&!gbKonqueror&&!gbSafari) // opera can mimic IE or Netscape by
settings.

Delete "&&!gbSafari" so that the line now reads like this:

if(!gbOpera&&!gbKonqueror) // opera can mimic IE or Netscape by settings.

Save your changes.

2. Open whtopic.js in Notepad or another editor, and locate this line of code
(it should be near the end of the file, line 709 or so):

if(window.onunload.toString!=unRegisterListener.toString)

Insert "()" (open+closed parentheses, w/out spaces) before the exclamation
point (!) and before the closing parenthesis, so that the line reads like this:

if(window.onunload.toString()!=unRegisterListener.toString())

Save your changes.

Place the edited whtopic.js and whver.js into your output set and see if this
makes a difference. I got this from a contractor I used to work with and it
fixed the problem for me. The only drawback is that you have to overwrite
whtopic.js and whver.js w/ the edited versions each time you regenerate your
output.

Hope it works!

[Peter Grainge]

You don't say what version you are using.

Changes were made in RH7 and more particuarly, the second patch. Whether or not that will help I cannot guarentee.

[leanie]

Seropes and I have the identical problem. I'm using RH HTML 7.02.001 and
outputting to WebHelp Pro. I've successfully applied the Chrome fix to restore
the mission TOC but cannot get a TOC/Index/Search pane to appear in Safari 2.
(2.04). All other flavors of IE, Safari, and FireFox (Mac and Windows) seem OK.

This project was created with an earlier version of RH and recently upgraded.
Is it possible a template update isn't getting carried up into my project. That
was the case with the Chrome fix. I had to make the fix to my template
directory and to my project output directory.

Thanks!

[Barry]

In Mozilla Firefox if the end user is running the Firefox debugger the
TOC does not show up. I think this is out of the control of the help
developer as we cannot control the end users browser. At least this is
what we found in testing.