I've tried to install Flash 9 a number of times but continue to get the same
error message:
Failed to install. For Troubleshooting please see:
http://www.adobe.com/go/tn_19166 (which is a dead link by the way)
See my system info below. I also tried everything under tn_19166 and the info
in the forum posted at the bottom of this post.
Any suggestions on how to resolve the issue?
Thanks,
Chris
SYSTEM INFO
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
System Model Dell Inspiron 8500
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2193 Mhz
BIOS Version/Date Dell Computer Corporation A06, 7/12/2004
SMBIOS Version 2.3
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
Total Physical Memory 512.00 MB
Available Physical Memory 143.99 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
ACTIONS TRIED
01/15/2008 11:55:34 PM
Reply | Quote | Top | Bottom
Download the uninstaller for Flash Player from "How to uninstall the Adobe
Flash Player plug-in and ActiveX control"
http://www.adobe.com/go/tn_14157
Quit ALL running applications, including all Internet Explorer or other
browser windows, AOL Instant Messenger, Yahoo Messenger, MSN Messenger, or
other Messengers. Check the Windows system tray carefully to make certain no
applications which might possibly use Flash Player are still in memory.
Install the new Flash Player from here:
www.adobe.com/go/getflashplayer
Check to see if Flash Player is installed:
http://www.macromedia.com/software/flash/about/
--------------------------------------------------------------------------------
Regards,
Darren J. McNally,
Technical Support Engineer, Adobe
Flash/Flash Player Support
... i have an xp compaq
KimiRaikkonen from http://www.qualityinsurancedirectory.com
Anyone have any suggestions on how to resolve?
Using XP with Internet Explorer 7. My firefox works fine, but I need to get Flash Player working in my IE7.
You must have administrator privileges to successfully complete these
instructions.
1. Follow the instructions to download the SubInACL tool from the Microsoft
Download Center.
http://www.microsoft.com/downloads/details.aspx?FamilyID=e8ba3e56-d8fe-4a91-93cf
-ed6985e3927b&displaylang=en
2. Install SubInACL.
3. Download the reset_minimal.zip file.
http://www.adobe.com/support/flashplayer/ts/documents/fb1634cb/reset_minimal.zip
4. Extract the reset_minimal.cmd file to C:\Program Files\Windows Resource
Kits\Tools\.
5. *Important: Be sure that both the subinacl.exe and reset_minimal.cmd files
are in the same location here: C:\Program Files\Windows Resource Kits\Tools\.
6. Double-click reset_minimal.cmd.
7. This will open a command window and execute the SubInACL tool.
8. Do not use the machine while SubInACL is running.
9. When it is finished you will see "Press any key to continue".
10. Install the Flash Player from www.adobe.com/go/getflashplayer.
Does this problem happened from Adobe side or Microsoft side
Because for me as developer ,it is not how to solve this problem for me,it is
beyound that
To how my application users will install the player again
Since this problem touch the main core of our business when flash player
looses internet spread and popularity
Feras Darweesh
2. Install SubInACL.
6. Double-click reset_minimal.cmd.
10. Install the Flash Player from www.adobe.com/go/getflashplayer.[/q]
Ok i'd tryed this way and it doesnt work for me ,after that I'd downloaded the
uninstall_flash_player.exe from adobe
and make the uninstalling ,after this I'd did your 10 steps and now it is
working
Thanks,
Chris
Try this first: Instructions for uninstalling and reinstalling the Flash
Player:
1. First download the uninstaller to your desktop from here
http://www.adobe.com/go/tn_14157
2. Before running this uninstaller be sure to read the instruction and close
all running programs.
3. Open the following folder C:\WINDOWS\system32\Macromed\Flash
4. Run the uninstaller
5. What files are left in this folder? C:\WINDOWS\system32\Macromed\Flash
6. If there are files left, delete the Flash folder.
7. Install the Flash Player from here: ]http://www.adobe.com/go/getflashplayer
8. Test the Flash Player here: http://www.adobe.com/products/flash/about/
Also check your Internet Explorer ActiveX settings
Browser security settings should be chosen by you or by your system
administrator. For single users who do not have an administrator, the Medium:
Default Level allows you to view Flash content. For any Custom Level, ensure
that both the "Download Signed ActiveX controls" and "Run ActiveX controls and
plug-ins" options are set to "Prompt".
To change your security level:
1. Open Internet Explorer.
2. Choose Tools > Internet Options.
3. Select the Security tab.
4. Select Custom Level.
5. Find the section "ActiveX controls and plug-ins".
6. Set ' Download Signed ActiveX Controls' to Prompt.
7. Set 'Run ActiveX Controls And Plug-ins' to Prompt.
If you are having trouble, make sure that your Internet Explorer security
level is not set to High or to a custom level that does not allow viewing of
ActiveX controls.
Finally, it may be that you have incorrect permissions in the system registry:
To fix these Windows system registry permission conflicts you can use
Microsoft?s SubInACL tool.
Please download Microsoft?s tool to your desktop.
http://www.supportflash.com/reset_min.zip
1. Login as the User that has the incorrect permissions in the system registry
2. unzip the ?reset_minimal.cmd? and the ?subinacl.exe? to the desktop
*** Make sure both files are on the desktop
3. Close out all applications
4. Run the ?reset.cmd? file
5. It will open a DOS like terminal and start running through registry keys
6. When it is finished it will say ?press any key to continue?
7. At this point you can download the latest Flash Player from here:
2. Install SubInACL.
6. Double-click reset_minimal.cmd.
10. Install the Flash Player from www.adobe.com/go/getflashplayer.[/q]
Thanks for getting involved on this issue. My Flash has not worked in about
two months.
I have followed all of your suggestions but still no luck. After performing
all the fix steps and when attempting to install from the
adobe.com/go/getflashplayer page I get a tn_19166 error message again. Also,
when I ran the reset_minimal.cmd, which runs subinacl.exe in the registry, and
I look back at what it did in the registry, the only message displayed over and
over is (something like) "did not recogize subinacl as an internal or external
command." Does this mean it is not fixing the registry problem?
Please let me know if you have any other suggestions to fix. Thanks.
This finally worked for me after NOTHING else did. I hope it helps you.
I can live w/o flashy stuff on my pages however I'm wanting to install a
program dependent on Active X controls. It gives the message 'failed to
initiate flash player. Please re-install (the program)'.
How are people having success with the stand-alone installers...you'd think
when the Active X file is separate I'd have more installation luck but I get
the same 19166 message?
Psychiatrists are probably doubling their income from these 'tiny' software
glitches...
You should be able to try the instructions, and if you end up not having
administrative priviledges, then it will let you know you do not have
permission to perform my instructions.
If you don't, then please come back and let us know so we can help you
further. Good luck.
I am turning into a grumpy old man and getting cranky with the world with
vista and IE causing me pain! Ah!!
Please make life easy again, make a offline installer avalable! or let me know
the URL... I cant find one on google.
Call: 397
Safety Check
Call: 79
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File: overwriteflag=1, allowskipfilesflag=2,
name="C:\Temp\nsd50.tmp\UserInfo.dll"
File: wrote 4096 to "C:\Temp\nsd50.tmp\UserInfo.dll"
CheckAdminPermissions Name = Jason Wong
Call: 886
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name="C:\Temp\nsd50.tmp\UserInfo.dll"
File: skipped: "C:\Temp\nsd50.tmp\UserInfo.dll" (overwriteflag=1)
CheckAdminPermissions Account Type = Admin
Jump: 111
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Call: 37
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GetWindowsVersion -
CheckSupportedPlatform - OS=XP
Call: 403
CheckFPPermissions
Call: 37
Jump: 74
GetWindowsVersion - XP
Call: 886
File: overwriteflag=1, allowskipfilesflag=2,
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File: wrote 8704 to "C:\Temp\nsd50.tmp\fpinstall.dll"
ObjectExistsAndIsOwnedBySomeoneElse = 1
Call: 886
File: overwriteflag=1, allowskipfilesflag=0,
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File: skipped: "C:\Temp\nsd50.tmp\UserInfo.dll" (overwriteflag=1)
End Safety Check
File: overwriteflag=4, allowskipfilesflag=2, name="Flash9f.ocx"
File: wrote 2991488 to "C:\WINDOWS\system32\Macromed\Flash\Flash9f.ocx"
File: overwriteflag=4, allowskipfilesflag=2, name="FlashUtil9f.exe"
File: wrote 218496 to "C:\WINDOWS\system32\Macromed\Flash\FlashUtil9f.exe"
End Main Section
Section: ""
Start Post Section
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File: skipped: "C:\Temp\nsd50.tmp\NSISArray.dll" (overwriteflag=1)
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name="C:\Temp\nsd50.tmp\NSISArray.dll"
File: skipped: "C:\Temp\nsd50.tmp\NSISArray.dll" (overwriteflag=1)
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[/q]
Hi ZooeyC,
If you receive the following message when running Microsoft?s SubInACL tool,
"did not recognize SubInACL as an internal or external command", it may be that
both the reset_min.cmd file and SubInACL are NOT located in the same directory
(for example you?re desktop). Please try the following:
1. Please download Microsoft?s tool to your desktop.
http://www.supportflash.com/reset_min.zip
2. unzip the ?reset_minimal.cmd? and the ?subinacl.exe? to the desktop
[b]*** Make sure both files are on the desktop[/b]
3. Close out all applications
4. Run the ?reset.cmd? file
5. It will open a DOS like terminal and start running through registry keys
6. When it is finished it will say ?press any key to continue?
7. At this point you can download the latest Flash Player from here:
http://www.adobe.com/go/getflashplayer
If the ActiveX install still fails after these instructions please open a FREE
Technical Support case from here:
http://www.adobe.com/support/contact/
Reply with the case number and I will help you resolve this issue.
Hi wongnog,
Please open a FREE Technical Support case from here:
http://www.supportflash.com/reset_min.zip
http://www.adobe.com/go/getflashplayer[/q]
Thank you very much!
I tried uninstalling/reinstalling the flash player first, but no joy.
Changing my security settings didn't make any difference.
Ran reset.cmd file and that worked. Thank you very much!
Prior to running the reset.cmd file, CS3's Production Premium updater
unsuccessfully attempted to install updates, several times. Each time I was
prompted to reinstall my software. After running the reset.cmd file, the
updater successfully installed all the updates and everything appears to be
good to go.
I wasn't looking forward to uninstalling/reinstalling my software and it turns
out I didn't have to...so thanks again.
Incorrect permissions in the system registry:
To fix these Windows system registry permission conflicts you can use
Microsoft?s SubInACL tool.
Please download Microsoft?s tool to your desktop.
http://www.supportflash.com/reset_min.zip
1. Login as the User that has the incorrect permissions in the system registry
2. unzip the ?reset_minimal.cmd? and the ?subinacl.exe? to the desktop
*** Make sure both files are on the desktop
3. Close out all applications
4. Run the ?reset.cmd? file
5. It will open a DOS like terminal and start running through registry keys
6. When it is finished it will say ?press any key to continue?
7. At this point you can download the latest Flash Player from here:
http://www.adobe.com/go/getflashplayer[/Q]
Thank you very much!
I tried uninstalling/reinstalling the flash player first, but no joy.
Changing my security settings didn't make any difference.
Ran reset.cmd file and that worked. Thank you very much!
Prior to running the reset.cmd file, CS3's Production Premium updater
unsuccessfully attempted to install updates, several times. Each time I was
prompted to reinstall my software. After running the reset.cmd file, the
updater successfully installed all the updates and everything appears to be
good to go.
I wasn't looking forward to uninstalling/reinstalling my software and it turns
out I didn't have to...so thanks again.
[/q]
Thanks drakontes,
Glad to hear that you got this resolved. SubInACL is a Microsoft program that
repairs permissions. For others out there experiencing issues with Windows IE
ActiveX installers, this might help you.