US-MA: Andover-Clinical Operations Manager - Floater for Western MA
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Job Title: Clinical Operations Manager - Floater for Western MA
Job Location: MA: Andover
Pay Rate: Open
Job Length: full time
Start Date: 2008-05-14
Company Name: Genesis HealthCare & Genesis Rehab Svcs
Contact: Human Resources
Phone: (610) 444-6350
Fax: (610) 925-4000
Description: The Clinical Operations Manager provides clinical leadership to Center staff and works in collaboration with the Regional Director of Operations to ensure appropriate care delivery. In this role, the CSM is responsible for evaluating that Center nursing practice is in compliance with state nurse practice acts and that nurses meet state and Genesis standards of practice for an RN and LPN. Additional duties include:
• Serve as a resource, role model, and mentor for the DON and other nursing staff
• Provide education and teach problem solving approaches
• Monitor and evaluate the effectiveness of processes, systems, and care delivery to customers for quality of care and recommend changes for improvement
• Educate, advise and assist staff in maintaining compliance with Genesis policies and procedures and regulatory requirements
• Support and ensure the implementation of new clinical programs, practices and policies and procedures in assigned Centers.
RESPONSIBILITIES/ACCOUNTABILITIES:
1. Participates in the development, implementation and ongoing evaluation of clinical priorities in the Center and reviews outcomes.
2. Participates in the development and implementation of specific strategies for the Center to utilize that will ensure timely admissions, effective utilization of resources, and high quality care.
3. Visits assigned Centers a minimum of once per month to review outcomes data, make rounds and conduct customer visits.
4. Conducts Center visits in accordance with the Clinical Service Manager Rounds and Reporting process including the following:
• Conducts rounds on each nursing unit to validate the utilization of the care delivery model and provides recommendations for improvement when necessary.
• Conducts focused record reviews, observations of treatments and med passes, as needed.
• Reviews and validates information on outcomes reports such as the Quality Indicator Report and the HCFA Quality Indicator Profile to evaluate care processes, identify trends, and take action on areas of concern.
5. Reviews other reports such as the incident/accident log, concerns log, infection control report, etc. to provide direction and resolve issues.
6. Attends and actively participates with state and other regulatory surveys at assigned Centers and assists with development of the Plan of Correction and IDRs.
7. Participates in the Quality Improvement process by reviewing Quality Improvement Committee minutes, evaluating progress of QI teams, serving as a resource for problem solving, and taking appropriate action to assure compliance with established standards. Attends center quality improvement meetings on a quarterly basis.
8. Participates in the Center-based Quality Review process, per regional protocol.
9. Reports all findings of visits and recommendations to the Center Administrator and Director of Nursing and to the Vice President/Director of Clinical Services and Regional Directors of Operations.
10. Serves as a resource to Administrator, DON and Regional Director of Operations for clinical issues. Consults Medical Director and/or Vice President of Medical Affairs as necessary. Assesses and evaluates customers and makes recommendations and/or decisions on a course of action.
11. Provides assessment of Center processes for completion of MDS, state documentation, and transmission.
12. Advises and assists Nursing Administration to assure compliance to staffing budgets and regulations and monitors staffing levels relative to standards of care.
13. Participates in budget development and review of financial results and analysis as requested by Administrator, Director of Nursing, or Regional Director of Operations.
14. Evaluates Center compliance with nursing policies and procedures, state, federal, and JCAHO regulations.
15. Identifies the need for new, or revisions to, policies, procedures and programs and communicates them to the VPCS for further action.
16. Participates, as indicated, in development, implementation, and evaluation of clinical programs, policies and procedures.
17. Communicates with the Regional Clinical Leadership Group to assist in the coordination of clinical services provided to the centers.
18. Assists in the selection, orientation, and evaluation of Directors of Nursing and provides ongoing support to Directors of Nursing, Assistant Directors, Clinical Reimbursement Coordinators, and Unit Managers.
19. Attends scheduled Clinical Services Managers meetings and other regional meetings to present clinical updates.
20. Participates in regional and corporate work groups and task forces as needed and appropriate.
21. Maintains knowledge of applicable state and federal regulations and GHV policies and procedures.
22. Maintains knowledge of Genesis computer systems in order to support Centers.
23. Maintains current licensure.
24. Puts Customer Service First: Ensures that customers and families receive the highest quality of service in a caring and compassionate atmosphere, which recognizes the individuals’, needs and rights.
25. Performs other duties as assigned.
This positions is a floater for Western MA.
1. The Manager/Clinical Services must be a graduate of an approved school of nursing with a license as a Registered Nurse.
2. A B.S. or a B.A. degree is preferred.
3. The candidate must be A.N.A. Certification in Gerontology Nursing eligible.
16275
Please refer to Job code 16275 when responding to this ad.
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