Email endpoint not picking up messages from mailbox
Jochem van Dieten
I previously posted this on the Adobe Forums at http://forums.adobe.com/thread/540979 but it looks like the forums are not so active (the 3 views it got are all from me) so I am reposting here.
We have an email endpoint configured pointing to an IMAP mailbox on the Exchange server. Yet when messages arrive at the mailbox, the process isn't started. Things we checked:
- Authentication information is good. (No error when I save the endpoint configuration, but I do get an error if I fill out the incorrect password on purpose).
- No messages in the log file. Nothing at all.
- Messages are present in the mailbox.
- Account has read access to the mailbox.
I have tested the mailbox on the server by logging in manually from telnet. As you can see from the trace below, there are messages present in the INBOX on the server:
* OK Microsoft Exchange Server 2003 IMAP4rev1 server version 6.5.7638.1 (server.company) ready.
a001 LOGIN username password
a001 OK LOGIN completed.
a002 SELECT INBOX
* 7 EXISTS
* 5 RECENT
* FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)
* OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Permanent flags
* OK [UNSEEN 1] Is the first unseen message
* OK [UIDVALIDITY 61844] UIDVALIDITY value
a002 OK [READ-WRITE] SELECT completed.
a004 LOGOUT
* BYE Microsoft Exchange Server 2003 IMAP4rev1 server version 6.5.7638.1 signing off.
a004 OK LOGOUT completed.
The endpoint configuration as exported from my browser:
| Id | Name | Type | Value | Label |
|---|---|---|---|---|
| endpoint_name | endpoint_name | text | receiveMailExtern | Name: |
| endpoint_description | endpoint_description | textarea | Description: | |
| cronExpression | cronExpression | text | 0 0/1 * * * ? | Cron Expession: |
| endpoint_id | endpoint_id | hidden | 202 | |
| page | page | hidden | 0 | |
| serviceId | serviceId | hidden | receiveMailExtern | |
| majorVersion | majorVersion | hidden | 1 | |
| minorVersion | minorVersion | hidden | 0 |
|
| repeatCount | repeatCount | text | -1 | Repeat Count: |
| repeatInterval | repeatInterval | text | 10 | Repeat Interval: |
| startDelay | startDelay | text | 0 | Delay when job starts: |
| batchSize | batchSize | text | 2 | Batch Size: |
| userName | userName | text | SuperAdmin | User Name: |
| domainName | domainName | text | DefaultDom | Domain Name: |
| domainPattern | domainPattern | text | * | Domain Pattern: |
| filePattern | filePattern | text | * | File Pattern: |
| recipientSuccessfulJob | recipientSuccessfulJob | text | Successful Job's Recipients: | |
| recipientFailedJob | recipientFailedJob | text | Failed Job's Recipients: | |
| inboxHost | inboxHost | text | server.domain | Inbox Host: |
| inboxPort | inboxPort | text | 143 | Inbox Port: |
| inboxProtocol | inboxProtocol | select | Inbox Protocol: | |
| inboxTimeOut | inboxTimeOut | text | 60 | Inbox Time out: |
| inboxUser | inboxUser | text | username | Inbox User: |
| inboxPassword | inboxPassword | password | password | Inbox Password: |
| inboxSSLEnabled | inboxSSLEnabled | checkbox | false | POP3/IMAP SSL Enabled |
| smtpHost | smtpHost | text | server.domain | SMTP Host: |
| smtpPort | smtpPort | text | 25 | SMTP Port: |
| smtpUser | smtpUser | text | username | SMTP User: |
| smtpPassword | smtpPassword | password | password | SMTP Password: |
| sendFrom | sendFrom | text | Send From: | |
| charSet | charSet | select | Character Set Encoding: | |
| smtpSSLEnabled | smtpSSLEnabled | checkbox | false | SMTP SSL Enabled |
| failedJobFolder | failedJobFolder | text | Failed Email Sent Folder: | |
| asynchronous | asynchronous | checkbox | true | asynchronous |
| operationName | operationName | select | Operation Name: | |
| type-invoke-0 | type-invoke-0 | select | ||
| constant-invoke-0 | constant-invoke-0 | text | ||
| variable-invoke-0 | variable-invoke-0 | text | * | |
| type-invoke-1 | type-invoke-1 | select | ||
| constant-invoke-1 | constant-invoke-1 | text | ||
| variable-invoke-1 | variable-invoke-1 | text | %SENDER% |
Does anybody have a suggestion what may be wrong?
Jochem
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Jochem van Dieten
http://jochem.vandieten.net/
Duane Nickull
Duane
recipientSuccessfulJobrecipientSuccessfulJob text
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Falor, Brian
Don’t know – the welcome splash screen only shows Adobe LiveCycle Designer ES
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Falor, Brian
Oops wrong screen – it’s 8.2.1.3144.1.471865
Brian Falor
GES Intellikit Developer
GES Exposition Services
7050 Lindell Road
Las Vegas, NV 89118
USA
702.515.5986 Phone
702.515.5953 Fax
bfa...@ges.com | http://www.ges.com
GES Worldwide Network
USA | UK | Canada | UAE
The information contained in this correspondence and in the attachments is confidential and intended for the exclusive use of the individuals named above. Unauthorized reproduction and/or distribution is prohibited.
From:
live...@googlegroups.com [mailto:live...@googlegroups.com] On Behalf Of Duane
Nickull
Sent: Wednesday, December 23, 2009 10:27 AM
To: Adobe LiveCycle Developers
Subject: Re: Email endpoint not picking up messages from mailbox
What version of LC ES are you on?
CONFIDENTIAL NOTICE: This e-mail transmission (and the attachments, if any, accompanying it) may contain confidential information. The information is intended only for the use of the intended recipient. If you are not the intended recipient, you are hereby notified that any forwarding, disclosure, copying, distribution, or the taking of any action in reliance on the contents of this information is strictly prohibited. Any unauthorized interception of this transmission is illegal under the law. If you have received this transmission in error, please promptly notify the sender by reply e-mail, and then destroy all copies of the transmission.
Jochem van Dieten
>
> What version of LC ES are you on?
LC 8.2.1, JDK 1.5.16, JBoss 4.03 32-bit, Windows 2003
Parth Pandya
Hi,
I think a snapshot or Save As PDF of the Endpoint configuration would
help. I know you have pasted the configuration in this thread but it's
just too unreadable.
cheers,
Parth
Jochem van Dieten
> We have an email endpoint configured pointing to an IMAP mailbox on the Exchange server. Yet when messages arrive at the mailbox, the process isn't started.
The issue was resolved by a restart. The current theory is that due to
some DNS caching the endpoint was checking the empty mailbox on the
old mailserver instead of the the full mailbox on the new server.
Duane Nickull
Duane
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