Hey folks, Apologies for the recent spam from this group. I've tightened up the group settings a

Thank you, Peter! I'll forward this to our student, so she can decide for herself whether this

Dear Jenne, Interesting question! No, there isn't a way for your co-worker to upload a custom

Hi Sarah, No known issues with texting, and a reasonable amount of texting traffic is flowing through

Hello all, Has anyone had success embedding libraryh3lp widgets in Blackboard courses? If so, where/

Dear Sarah, Great question! You can share questions between FAQs. So you could have separate FAQs for

Hi, all. For the last several years, we've maintained a special schedule of what individual staff

Hi Sarah, Alas, we don't yet have a way to suppress proactive invitations when the guest is

Hi Sarah, For some reason that screenshot didn't come through, but no worries we located the FAQ

Thanks to everyone who responded. We are planning to put it on just a handful of pages and have

Hi Christian, There is a Chats Per Hour built-in report that creates simple chat counts on a per-day,

Hi Sarah, Happy to help! Let's start with troubleshooting the subject pages. At your convenience,

Fixed the issue now, the VB.net web web browser is set to IE compatibility mode, once I turned that

Hi there, Sounds interesting! Try leaving the $server argument at it's default value of null. A

Of course, when I go to do this, we get a page load time of half a second. Maybe things are better

Hi Christian, This text can't be edited in the way as other widget customizations such as showing

Hi Carrie, Happy to take a look! Can you please send us (sup...@libraryh3lp.com) the code you're

Great! Thanks! Julie Arendt Science and Engineering Research Librarian 121J Cabell Library | VCU

Thanks again Pam! That helps a lot. Matt -- Matthew R. Marsteller Senior Librarian, Engineering &

Hi Christian, This is something that we've looked at in the past and continue to keep our eye on.

Hey Michael, Before we did our migration, I was testing in our v2 beta site and realized our widgets

Michael: I just cut and pasted the code from my existing libguides into where I needed them into

For the "mining" part, I splurged on this thing called FileLocator Pro ($50 for 3-4 PCs of

Dear Norman, Your new users should be all set! I'll e-mail you the details privately. Best

Hello All, I have been charged with finding ways to assess chat interactions in addition to the great

Thanks Pam! On Thursday, January 15, 2015 at 10:18:04 AM UTC-6, LibraryH3lp Support wrote: Hi David,

Hi Josh, Hm, that's interesting and unfortunately I can't seem to duplicate it despite quite

Hi Michael, Alas, the way the Summon integration works, there isn't anything we can do on our

We're a small, special library with several information specialists. One of the ways we've

Jen, My library situation is similar to yours. I think one option is changing the message that is in

Hi Teresa, This sounds strange -- we've tried to duplicate the problem and haven't had any