Chat timestamp (EU server) - libraryh3lp

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Message from discussion Chat timestamp (EU server)
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Date: Wed, 7 Nov 2012 14:10:55 -0500
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Subject: Re: [libraryh3lp] Chat timestamp (EU server)
From: Pam Sessoms <psess...@gmail.com>
To: Ric Paul <soton...@gmail.com>
Cc: libraryh3lp <libraryh3lp@googlegroups.com>
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Hi Ric,

Indeed, I think you're right.  It looks like we busted our timezone support
on the EU server with some work we did over the weekend.

We try to detect the time zone from the computer's settings, and that can
be overridden via the admin site (Settings tab).  If you look at that tab
right now, the time zone drop-down menu in the Settings tab won't show any
options.

We'll fix this up as soon as we can and report back here when it's better.
 The good news is that your current and past chats will snap back to the
proper time zone once we fix the underlying bug.

Thanks for letting us know!

Very best,
Pam

Pam Sessoms
LibraryH3lp librarian


On Wed, Nov 7, 2012 at 6:03 AM, Ric Paul <soton...@gmail.com> wrote:

> Hi,
>
> I've just been looking back at chats that have occured in the past couple
> of days, and noticed that the timestamp seems to be wrong.
>
> It looks like the timestamp is five hours behind when the chat actually
> happened - which is about right for the time difference between the UK and
> East Coast of the US. Is this a glitch, and will it affect the "Chats per
> Hour" report?
>
> I've looked back at chats from last month, too, and those have been
> shifted by five hours as well... I thought the timestamp was correct UK
> time previously, but maybe I'm wrong?
>
> Cheers,
>
> Ric (University of Southampton).
>
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Hi Ric,<div><br></div><div>Indeed, I think you&#39;re right. =A0It looks li=
ke we busted our timezone support on the EU server with some work we did ov=
er the weekend.</div><div><br></div><div>We try to detect the time zone fro=
m the computer&#39;s settings, and that can be overridden via the admin sit=
e (Settings tab). =A0If you look at that tab right now, the time zone drop-=
down menu in the Settings tab won&#39;t show any options. =A0</div>
<div><br></div><div>We&#39;ll fix this up as soon as we can and report back=
 here when it&#39;s better. =A0The good news is that your current and past =
chats will snap back to the proper time zone once we fix the underlying bug=
.</div>
<div><br></div><div>Thanks for letting us know!<br></div><div><br></div><di=
v>Very best,</div><div>Pam</div><div class=3D"gmail_extra"><br clear=3D"all=
">Pam Sessoms<br>LibraryH3lp librarian<br>
<br><br><div class=3D"gmail_quote">On Wed, Nov 7, 2012 at 6:03 AM, Ric Paul=
 <span dir=3D"ltr">&lt;<a href=3D"mailto:soton...@gmail.com" target=3D"_bla=
nk">soton...@gmail.com</a>&gt;</span> wrote:<br><blockquote class=3D"gmail_=
quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1=
ex">
Hi,<br><br>I&#39;ve just been looking back at chats that have occured in th=
e past couple of days, and noticed that the timestamp seems to be wrong.<br=
><br>It looks like the timestamp is five hours behind when the chat actuall=
y happened - which is about right for the time difference between the UK an=
d East Coast of the US. Is this a glitch, and will it affect the &quot;Chat=
s per Hour&quot; report?<br>
<br>I&#39;ve looked back at chats from last month, too, and those have been=
 shifted by five hours as well... I thought the timestamp was correct UK ti=
me previously, but maybe I&#39;m wrong?<br><br>Cheers,<br><br>Ric (Universi=
ty of Southampton).<span class=3D"HOEnZb"><font color=3D"#888888"><br>


<p></p>

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