Transcript e-mails/followups

[smudgy]

Hi folks,

This is maybe a weird and somewhat overly specific request, but...

Is there any way to modify the "e-mail this transcript" and/or "tag for followup" features to include a timestamp or something? I'm not sure about the status of tagging (i almost never send or receive one) but we have a big issue with transcripts that get e-mailed to our communal reference e-mail account. Since we use Google Apps, and since the transcripts all have the same subject, Google helpfully (it thinks) stacks them into a single conversation for us. But the way our workflow works with our shared account, it becomes very difficult to ensure that these e-mailed transcripts are appropriately claimed and resolved if they're all stacked into a single conversation. Anything to distinguish different e-mails from each other in the subjects (such as timestamps) would suffice for this purpose...

Just a thought! Thanks!

-dre.

[Pam Sessoms]

Hi Dre,

Thanks for the idea!  I had not considered that.  We'll put this in our features wish list for future programmer consideration.

Very best,

Pam

Pam Sessoms
LibraryH3lp librarian

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