Communication Excellence Workshop - Pretoria 26 Mar, Cape Town 8 Apr, Polokwane 24 Apr 2013

[Esther Josias-Manuel]

COMMUNICATION EXCELLENCE WORKSHOP PRETORIA 26 MAR 2013 CAPE TOWN 8 APR 2013 POLOKWANE 24 APR 2013
WORKSHOP REGISTRATION FEES Polokwane, Durban and Cape Town R1 370 pp           Pretoria and Johannesburg  R1 540 pp
Courses and workshops can be offered in-house, other provinces or at a group rate. No VAT is charged.  Registration forms and payments must be received 14 days prior to training, unless otherwise stated.  No walk-in registrations are accepted.  Please advise us if your registration is late.  A 10% surcharge applies to late registrations & payments.
CONTENTS		AIM
Listening Tonality Positive Speech Forming a commonality Personality Types - Understanding People Body Language Analysis Setting boundaries / Assertiveness Understanding and working with criticism Understanding your own prejudices De Bono 6 hat thinking technique Communicating with your superiors Cellular/Holistic vision Authority Levels		To supply the delegates with knowledge to conduct advanced business conversations and ensure high standards of communication within an organisation.
		OUTCOME
		Learners will be able to discern the needs of their clients and colleagues and adapt their own approach to the situation, resulting in more favourable resolutions to any given negotiation.
		WHO SHOULD ATTEND?
		If you are employed, run your own business, supervise or manage people, this is for you!  We all need to learn to communicate clearly to ensure positive interaction, thus facilitating goal achievement.
UPCOMING TRAINING WORKSHOPS CAPE TOWN, DURBAN, JOHANNESBURG, PRETORIA & POLOKWANE Courses and workshops can be offered in-house, other provinces or at a group rate. No VAT is charged.  Registration forms and payments must be received 14 days prior to training, unless otherwise stated.   No walk-in registrations are accepted.  Please advise us if your registration is late.  A 10% surcharge applies to late registrations & payments.
POLOKWANE	CAPE TOWN
General Workshops: R1 370 pp per workshop Communication Excellence  – 24 Apr Customer Care  – 10 May _____________________________________________ Courses: Facilitator Course – 4, 11 & 18 May R4 275 per person payable by 15 Apr 2013. Alternatively Fees can be paid in instalments: Deposit R1 875 by 15 Apr. First Instalment of R1 400 on 3 May Last Instalment of R1 400 on 17 May Fee includes: Training, Assessment, Moderation + Certification   Risk Management Training Course – 16 Aug R3 750 per person.  Registration closes 30 Jul 2013. Fee includes Training + Attendance Certificate. Register 4 people & get 5% discount. Register 5 or more people & get 10% discount. _____________________________________________ Librarian Seminar – Nirvana Public Library: R125 pp.  LIASA members pay R125 pp (no catering provided) – Register on site from 08h30-08h55 Customer Service Excellence for Librarians – 15 Mar   Librarian Workshops: R950 pp per workshop.  Report Writing for Librarians – 23 May Moving into Management for Librarians – 24 May	General Workshops: R1 370 pp per workshop Office Management – 18-19 Mar (R2 625 pp) Customer Care  – 20 Mar Leadership – 26-28 Mar (R10 260 pp) Frontline Reception – 3 Apr Sales – 4 Apr Communication Excellence  – 8 Apr Stress and Time Management – 9 Apr Training for Retail Assistants – 11 Apr ______________________________________________   Courses: Risk Management Training Course – 28 Mar R3 750 per person.  Registration closes 15 Mar 2013. Fee includes Training + Attendance Certificate. Register 4 people & get 5% discount. Register 5 or more people & get 10% discount.   ______________________________________________   Librarian Seminar: R100 pp (no catering provided).  Registration closes 5 April. Customer Service Excellence for Librarians – 19 Apr   Librarian Workshops: R1 150 pp per workshop.  Registration closes 2 April. Minute Taking for Librarians – 16 Apr Report Writing for Librarians – 17 Apr Moving into Management for Librarians - 18 Apr
JOHANNESBURG	PRETORIA
General Workshops: R1 540 pp per workshop Frontline Reception – 18 Mar Develop Your Management Potential I – 20 Mar Leadership – 26-28 Mar (R10 260 pp)	General Workshops: Registration closes 22 Mar Communication Excellence – 26 Mar (1 540 pp)   Librarian Seminars: R200 pp Only brunch provided).  Registration closes 22 Mar Customer Service Excellence for Librarians – 28 Mar   Librarian Workshops: R1 150 pp per workshop.  Registration closes 22 Mar Moving into Management for Librarians – 27 Mar ______________________________________________ Courses: Risk Management Training Course – 7 Jun R3 750 per person.  Registration closes 24 May 2013. Fee includes Training + Attendance Certificate. Register 4 people & get 5% discount. Register 5 or more people & get 10% discount. _____________________________________________ Conferences: Conference for Limpopo & Environs Office Professionals – 11-13 Sep
DURBAN
General Workshops: R1 370 pp per workshop Leadership – 29-31 Mar (R10 260 pp) Diversity – 4 Apr Emotional Intelligence – 8 Apr Business Writing – 10 Apr Frontline Reception Advanced – 16 Apr
ENQUIRIES Should you have any queries or require us to email or fax you the course information or a registration form, please contact: Esther:  E-mail: est...@pdesa.co.za  Cell: 076 508 9526  Fax: 086 617 2017
CONTACT INFORMATION Mon - Fri: 09h30-11h00 & 11h30-14h00 Sat, Sun, Last Fri of the month, Public Holidays & during events: Closed
POLOKWANE	CAPE TOWN
Cell: 076 508 9526  Fax: 086 617 2017  Email: est...@pdesa.co.za Postal address: P O Box 15104, Flora Park, 0699  Physical address: Port 74 Plot 39 Baskoppies, Dalmada	Cell: 084 2500 257 Fax: 086 617 7832 Email: in...@pdesa.co.za Postal and physical address: 10 Salmon Street, Silver Oaks, Kuilsriver, 7580
Poussière d’étoiles - Bringing skills closer to you! Web: www.pdesa.co.za         Google: http://groups.google.com/group/pdesa         Facebook: www.facebook.com/pdesa.co.za Librarians: https://groups.google.com/group/lisetsa

 

 

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