Customer Service Excellence Seminar for Librarians - Pretoria 12 Feb; Polokwane 15 Feb; Durban 8 Mar; Cape Town 19 Apr 2013
Esther Josias-Manuel
Apologies for cross-postings! If you are not a librarian, kindly forward to the librarians and library staff at your institution.
Join us at R100 per person in Polokwane, Durban and Cape Town and R150 per person in Pretoria!
E-mail us to request a registration form.
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CUSTOMER SERVICE EXCELLENCE SEMINAR FOR LIBRARIANS 12 FEB 2013 – PRETORIA 15 FEB 2013 – POLOKWANE 8 MAR 2013 – DURBAN 19 APRIL 2013 – CAPE TOWN |
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SEMINAR REGISTRATION FEES Polokwane, Durban and Cape Town R100 pp per day Pretoria R150 pp per day |
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No catering is provided at seminars. Pre-registration is vital to book your space. No walk-in registrations accepted. If fewer than 10 people register by the close of registration, the seminar will be postponed! 10% surcharge applies to late registrations & payments. |
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Pretoria – 12 Feb - Registration closes 6 Feb 2013 Polokwane – 15 Feb - Registration closes 7 Feb 2013 |
Durban – 8 Mar - Registration closes 22 Feb 2013 Cape Town – 19 Apr - Registration closes 5 Apr 2013 |
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SEMINAR DETAILS |
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This seminar is not credit bearing. The content has however been designed to align with SAQA US ID 119676: Apply the skills of customer care in a specific work environment |
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CONTENTS |
AIM |
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Attitude and aptitude The customer Understanding people Knowing the library Effective/positive communication skills Queries and complaints Preventive/pre-emptive measures Verbalising solutions effectively Dealing with angry customers Exceeding customer expectations Working together as library staff to solve customer problems |
To motivate and empower librarians and library staff to communicate clearly and apply this knowledge in the interest of customer service. |
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OUTCOME |
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The learner will be provided with the tools to convey a “can do” attitude towards library customers. |
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WHO SHOULD ATTEND? |
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All librarians and staff in the information services industry who want to improve their customer service skills or who need a refreshers course. |
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UPCOMING LIBRARIAN TRAINING WORKSHOPS POLOKWANE, PRETORIA, DURBAN & CAPE TOWN |
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WORKSHOP REGISTRATION FEES Polokwane, Durban and Cape Town R950 pp per day Pretoria R1 150 pp per day |
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Register 2 people & get 5% discount. Register 3-4 people & get 10% discount. Register 5 or more people & get 15% discount. No walk-in registrations accepted. |
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POLOKWANE |
CAPE TOWN |
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Registration closes 8 days before the workshop Minute Taking for Librarians – 22 Feb Report Writing for Librarians – 15 Mar Moving into Management for Librarians – 17 May |
Registration closes 2 April 2013 Minute Taking for Librarians – 16 Apr Report Writing for Librarians – 17 Apr Moving into Management for Librarians - 18 Apr |
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PRETORIA |
DURBAN |
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Registration closes 14 February 2013. Minute Taking for Librarians – 28 Feb Report Writing for Librarians – 1 Mar |
Registration closes 22 Feb 2013 Minute Taking for Librarians – 5 Mar Report Writing for Librarians – 6 Mar Moving into Management for Librarians – 7 Mar |
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CONTACT INFORMATION Mon - Fri: 09h30-11h00 & 11h30-14h00 Sat, Sun, Last Fri of the month, Public Holidays & during events: Closed |
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POLOKWANE |
CAPE TOWN |
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Cell: 076
508 9526 Fax: 086
617 2017 |
Cell: 084
2500 257 Fax: 086
617 7832 |
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Poussière d’étoiles - Bringing skills closer to you! Web: www.pdesa.co.za Google: http://groups.google.com/group/pdesa Facebook: www.facebook.com/pdesa.co.za Upcoming Training: Pde Training Seminars, Workshops and Courses February-April 2013.pdf |
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