Communication Excellence Workshop - Pretoria 11 Feb & Cape Town 21 Feb 2013

[Esther Josias-Manuel]

Happy Friday everyone!  Apologies for cross-postings!

 

COMMUNICATION EXCELLENCE WORKSHOP KOSMOS GUEST HOUSE, UNISA SUNNYSIDE CAMPUS, PRETORIA 11 FEB 2013 INKOSI LODGE, CAPE TOWN 21 FEB 2013
WORKSHOP REGISTRATION FEES Polokwane, Durban and Cape Town R1 370 pp           Pretoria and Johannesburg  R1 540 pp
Courses and workshops can be offered in-house, other provinces or at a group rate. No VAT is charged.  Registration forms and payments must be received 14 days prior to training, unless otherwise stated.  No walk-in registrations are accepted.  Please advise us if your registration is late.  A 10% surcharge applies to late registrations & payments.
CONTENTS			AIM
Listening Tonality Positive Speech Forming a commonality Personality Types - Understanding People Body Language Analysis Setting boundaries / Assertiveness Understanding and working with criticism Understanding your own prejudices De Bono 6 hat thinking technique Communicating with your superiors Cellular/Holistic vision Authority Levels			To supply the delegates with knowledge to conduct advanced business conversations and ensure high standards of communication within an organisation.
			OUTCOME
			Learners will be able to discern the needs of their clients and colleagues and adapt their own approach to the situation, resulting in more favourable resolutions to any given negotiation.
			WHO SHOULD ATTEND?
			If you are employed, run your own business, supervise or manage people, this is for you!  We all need to learn to communicate clearly to ensure positive interaction, thus facilitating goal achievement.
UPCOMING TRAINING WORKSHOPS CAPE TOWN, DURBAN, JOHANNESBURG. PRETORIA & POLOKWANE
WORKSHOP FEES
Cape Town, Durban and Polokwane R1 370 pp per day  /  R2 625 pp for two days		Pretoria and Johannesburg R1 540 pp per day   /  R2 850 pp for two days
LIBRARIAN WORKSHOP FEES Register 2 people & get 5% discount.  Register 3-4 people & get 10% discount.  Register 5 or more people & get 15% discount.
Polokwane R950 pp per day		Cape Town, Durban, Pretoria and Johannesburg R1 150 pp per day
LIBRARIAN SEMINAR FEES No catering is provided at seminars.  Pre-registration is vital to book your space.  A 10% surcharge applies to late registrations & payments.  If fewer than 10 people submit their registration forms by close of registration, the seminar will be postponed.
Polokwane, Cape Town & Durban R100 pp		Pretoria and Johannesburg R150 pp
COURSE FEES - refer to the relevant course
POLOKWANE		CAPE TOWN
General Workshops: Develop Your Management Potential II – 5 Feb Aids Awareness – 7 Feb Advanced Frontline Reception – 12 Feb Stress and Time Management – 13 Feb Assertiveness – 14 Feb Customer Care – 19 Feb Frontline Reception – 21 Feb _____________________________________________ Courses: Assessor Training Course – 9, 16 & 23 Feb R4 275 per person per course payable by 1 Feb 2013. Alternatively Fees can be paid in instalments: Deposit R1 875 by 1 Feb. First Instalment of R1 400 on 15 Feb. Last Instalment of R1 400 on 15 Mar. Fee includes: Training, Assessment, Moderation + Certification   Facilitator Course – 4, 11 & 18 May R4 275 per person per course payable by 15 Apr 2013. Alternatively Fees can be paid in instalments: Deposit R1 875 by 15 Apr. First Instalment of R1 400 on 3 May Last Instalment of R1 400 on 17 May Fee includes: Training, Assessment, Moderation + Certification _____________________________________________ LIBRARIAN TRAINING: Seminars: Customer Service Excellence for Librarians – 15 Feb Registration closes 7 Feb 2013.    Workshops: Registration closes 8 days before the workshop Minute Taking for Librarians – 22 Feb Report Writing for Librarians – 15 Mar Moving into Management for Librarians – 17 May		General Workshops: Stock Loss Prevention – 4 Feb Visual Merchandising – 6 Feb Training for Retail Assistants – 7 Feb Assertiveness – 11 Feb Business Writing Skills – 12 Feb Telesales – 13 Feb Frontline Reception – 15 Feb Stress and Time Management – 18 Feb Develop Your Management Potential I – 19 Feb Develop Your Management Potential II – 20 Feb Communication Excellence – 21 Feb Advanced Frontline Reception – 22 Feb Customer Care – 25 Feb Project Management – 26-27 Feb Emotional Intelligence – 1 Mar Conflict Management – 4 Mar ______________________________________________ Courses: Assessor Training Course – 6, 13 & 20 Apr R4 275 per person per course payable by 20 Mar 2013. Alternatively Fees can be paid in instalments: Deposit R1 875 by 20 Mar. First Instalment of R1 400 on 6 Apr. Last Instalment of R1 400 on 6 May Fee includes: Training, Assessment, Moderation + Certification ______________________________________________ LIBRARIAN TRAINING: Seminars: Customer Service Excellence for Librarians – 19 Apr Registration closes 5 April 2013.    Workshops: Registration closes 2 April 2013 Minute Taking for Librarians – 16 Apr Report Writing for Librarians – 17 Apr Moving into Management for Librarians - 18 Apr
JOHANNESBURG		DURBAN
General Workshops: Develop Your Management Potential I – 5 Feb Customer Care – 6 Feb Sales Negotiations – 8 Feb Develop Your Management Potential II – 12 Feb Minute Taking – 13-14 Feb Assertiveness – 18 Feb Advanced Frontline Reception – 19 Feb Training for Retail Assistants – 20 Feb Stock Loss Prevention – 21 Feb _____________________________________________ Courses: Nuts & Bolts of Records Management – 7-8 Mar R6 475 per person.  Registration closes 21 Feb 2012. Fee includes: Training, Assessment & Moderation. Register 3 people & get 5% discount. Register 4 or more people & get 10% discount.		General Workshops: Visual Merchandising – 5 Feb Stock Loss Prevention – 6 Feb Goods Receiving and Dispatch – 7 Feb Customer Care – 11 Feb Develop Your Management Potential II – 13 Feb Advanced Frontline Reception – 18 Feb Assertiveness – 19 Feb Project Management – 21-22 Feb Diversity Training – 25 Feb Sales Negotiations – 6 Mar Telesales – 12 Mar Frontline Reception – 14 Mar Emotional Intelligence – 8 Apr Business Writing Skills – 10 Apr Advanced Frontline Reception – 16 Apr Develop Your Management Potential I – 17 Apr Office Management – 18-19 Apr Visual Merchandising – 23 Apr Goods Receiving and Dispatch – 24 Apr   _____________________________________________ LIBRARIAN TRAINING: Seminars: Customer Service Excellence for Librarians – 8 Mar Registration closes 22 Feb 2013.    Workshops: R1 150 per person per workshop.  Registration closes 22 Feb 2013 Minute Taking for Librarians – 5 Mar Report Writing for Librarians – 6 Mar Moving into Management for Librarians – 7 Mar
PRETORIA
General Workshops: Communication Excellence – 11 Feb _____________________________________________ LIBRARIAN TRAINING: Seminars: Customer Service Excellence for Librarians – 12 Feb Registration closes 6 Feb 2013.    Librarian Workshops: R1 150 per person per workshop.  Registration closes 14 February 2013. Minute Taking for Librarians – 28 Feb Report Writing for Librarians –  1 Mar
FULL DETAILS
Should you have any queries or require us to email or fax you the course information or a registration form, please contact: Esther: E-mail: est...@pdesa.co.za  Cell: 076 508 9526  Fax: 086 617 2017
CONTACT INFORMATION Mon - Fri: 09h30-11h00 & 11h30-14h00 Sat, Sun, Last Fri of the month, Public Holidays & during events: Closed
POLOKWANE	CAPE TOWN
Cell: 076 508 9526  Fax: 086 617 2017  Email: est...@pdesa.co.za Postal address: P O Box 15104, Flora Park, 0699  Physical address: Port 74 Plot 39 Baskoppies, Dalmada	Cell: 084 2500 257 Fax: 086 617 7832 Email: in...@pdesa.co.za Postal and physical address: 10 Salmon Street, Silver Oaks, Kuilsriver, 7580
Poussière d’étoiles - Bringing skills closer to you! Web: www.pdesa.co.za

 

 

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