Reception/Frontline Staff Workshop - JHB, Polokwane, Cape & Durban - Nov 2010

[Esther Josias]

Do the frontline people in your archive or records department need to up their game? Then this workshop is for them!

 

Reception/Frontline Staff Workshop

Polokwane - 5 & 12 Nov 2010 - (Course offered in 2 parts. Half-day - no lunch served) - Special Nov fee of R850 pp - Deposit of R425 due on 28 Oct - Balance due on 5 Nov 2010

Johannesburg - 18 Nov 2010 - R1 482 pp - Registration closes 4 Nov

Durban - 18 Nov 2010 - R1 140 pp - Registration closes 4 Nov

Cape Town - 23 Nov 2010 - R1 254 pp - Registration closes 9 Nov

Based on SAQA US IDs 14350, 14359 and 13930. Learners will receive a certificate of attendance.

A 10% surcharge applies to all late registrations/payments

 

Aim

To advise and guide the learner in a practical and fun way in the finer points of reception and communication excellence.

 

Content

􀂃 First impressions last

􀂃 Grooming

􀂃 Body language, posture and projection and habits

􀂃 Your Environment

􀂃 Attitude and aptitude – motivational

􀂃 Making visitors feel welcome – how to establish a quick rapport

􀂃 Effective communication skills – positive and professional speech patterns

􀂃 Telephonic excellence – answering professionally and maintaining professionalism

􀂃 Knowing the company

􀂃 Knowing your job specification

􀂃 Knowing your colleagues and managers

􀂃 Your role as a public relations officer in the company

 

Outcome

At the end of this workshop the learner will have the necessary knowledge to provide a professional and complete “shop window” for both personal and telephonic callers to a company. They will also be aware of their responsibility to their colleagues.

 

Queries:

Please contact Orion with queries or to request a registration form:  

E-mail: or...@pdesa.co.za   Tel: 021 906 6041     Fax: 086 617 7832

_____

 

Don’t miss our 2010 events:

Courses and workshops can be offered in-house, in other provinces or at a group rate.

 

Second Annual

Management Empowerment & Excellence Conference (mEE 2010)

iNkosi Lodge, De Tijger - Cape Town - 15-18 November 2010

Theme: Managing in Africa  

R8 500 pp for Late Registration until 22 Oct - R9 500 pp for Emergency Registration from 23 Oct

 

DURBAN

Enterprise Risk Management Training Workshop - 26-27 Oct 2010 - R4 809.75 pp

Assertiveness Workshop - 2 Nov 2010 - R1 482 pp - Registration closes 26 Oct - 10 % late fee applies

Management Workshop for Supervisors, Junior & Middle Managers - 17 Nov 2010 - R1 140 pp - Registration closes 3 Nov - 10 % late fee applies

Receptionist/Frontline Staff Workshop - 18 Nov 2010 - R1 140 pp - Registration closes 4 Nov - 10 % late fee applies

Disaster Preparedness & the Strategic Management of Information & Knowledge Workshop - 14-15 Dec 2010

R4 810 pp until 11 Nov / R5 290 until 2 Dec / 10% surcharge from 3 Dec

The Nuts and Bolts of Records Management Short Course - Durban - 24-25 February 2011

R5 475 pp early until 26 Oct / R5 975 pp normal until 23 Nov / R6 475 pp late until 21 Dec / 10% surcharge from 22 Dec

 

PRETORIA

Introduction to Project Management - 24 Nov 2010

R3 385 pp per workshop until 9 Nov / R3 785 pp per workshop from 10 Nov

Advanced Project Management - 25 Nov 2010

R3 385 pp per workshop until 9 Nov / R3 785 pp per workshop from 10 Nov

Register for both workshop and get a 5% discount

The Nuts and Bolts of Records Management Short Course - 25-26 Nov 2010

R4 235 pp early bird until 26 Oct / R4 735 pp normal until 12 Nov 2010 / R5 208.50 pp late fee from 13 Nov

Enterprise Risk Management Training Workshop - 17-18 Feb 2011

R3 975 pp early until 26 Oct / R4 372.50 pp normal until 23 Nov / R4 809.75 pp late until 21 Dec / 10% surcharge from 22 Dec

 

JOHANNESBURG

Stress and Time Management Workshop - 26 Oct 2010 - R1 482 pp - Registration closes 12 Oct - 10 % late fee applies

Customer Care Workshop - 1 Nov 2010 - R1 482 pp - Registration closes 18 Oct - 10 % late fee applies

Management Workshop for Supervisors, Junior & Middle Managers - 11 Nov 2010 - R1 482 pp - Registration closes 28 Oct - 10 % late fee applies

Assertiveness Workshop - 17 Nov 2010 - R1 482 pp - Registration closes 3 Nov - 10 % late fee applies

Receptionist/Frontline Staff Workshop - 18 Nov 2010 - R1 482 pp - Registration closes 4 Nov - 10 % late fee applies

 

CAPE TOWN

Telesales Workshop - 21 Oct 2010 - R1 254 pp - Registration closes 5 Oct - 10 % late fee applies

Stress and Time Management Workshop - 26 Oct 2010 - R1 254 pp - Registration closes 12 Oct - 10 % late fee applies

The Essential Event Management & Co-ordination Workshop - 8, 15, 22 & 29 Nov 2010 (Mon evenings) - R3 000 pp - Registration closes 22 Oct - 10 % late fee applies

Customer Care Workshop - 4 Nov 2010 - R1 254 pp - Registration closes 20 Oct - 10 % late fee applies

Professional Image styling - 9 Nov 2010 – (half-day) R595 pp - Registration closes 26 Oct - 10 % late fee applies

Assertiveness Workshop - 10 Nov 2010 - R1 254 pp - Registration closes 28 Oct - 10 % late fee applies

Management Workshop for Supervisors, Junior & Middle Managers - 11 Nov 2010 - R1 254 pp - Registration closes 28 Oct - 10 % late fee applies

Receptionist/Frontline Staff Workshop - 23 Nov 2010 - R1 254 pp - Registration closes 9 Nov - 10 % late fee applies

 

POLOKWANE

Management Excellence Workshop - 26 Oct 2010 - R1 140 pp - Registration closes 12 Oct - 10 % late fee applies

Assessor Training - 26-28 Oct 2010 - R3 500 pp - Registration closes 18 Oct - 10 % late fee applies

Stress and Time Management Workshop - 27 Oct 2010 - R1 140 pp - Registration closes 13 Oct - 10 % late fee applies

Telesales Workshop - 1 Nov 2010 - R1 140 pp - Registration closes 18 Oct - 10 % late fee applies

Customer Care Workshop - 4 Nov 2010 - R1 140 pp - Registration closes 20 Oct - 10 % late fee applies

Receptionist/Frontline Staff Workshop - 5 & 12 Nov 2010 - (Course offered in 2 parts. Half-day - no lunch served) - Special Nov fee of R850 pp - Deposit of R425 due on 28 Oct - Balance due on 5 Nov 2010 - 10 % late fee applies

Moderator Training - 9-11 Nov 2010 - R3 500 pp - Registration closes 28 Oct - 10 % late fee applies

Assertiveness Workshop - 17 Nov 2010 - R1 140 pp - Registration closes 30 Oct - 10 % late fee applies

 

Do not miss our 2011 Conferences:

Coastal Secretaries Conference - March 2011 - Cape Town

Knowledge, Archives and Records Management Conference - May 2011 - Cape Town

Conference for Limpopo & Environs Office Professionals - Sep 2011 - Polokwane

 

FULL DETAILS

Should you have any queries or require us to email or fax you the course information or a registration form, please contact: Orion:  E-mail: or...@pdesa.co.za   Tel: 021 906 6041     Fax: 086 617 7832