Frontline/Reception Workshop - Polokwane - 16 Mar 2011
Esther Josias
Please note that in response to a client request, we have shifted the Polokwane date to 16 March 2011.
FRONTLINE/RECEPTION WORKSHOP – POLOKWANE – 16 MARCH 2011
R1 254 pp until 14 Mar - 10% surcharge for payments after 14 Mar.
This is a one-day workshop. Learners will receive an e-certificate of attendance. No walk-in registrations will be accepted.
AIM
To advise and guide the learner in a practical and fun way in the finer points of reception and communication excellence.
CONTENT
- First impressions last
- Grooming
- Body language, posture and projection and habits
- Your Environment
- Attitude and aptitude – motivational
- Making visitors feel welcome – how to establish a quick rapport
- Effective communication skills – positive and professional speech patterns
- Telephonic excellence – answering professionally and maintaining professionalism
- Knowing the company
- Knowing your job specification
- Knowing your colleagues and managers
- Your role as a public relations officer in the company
OUTCOME
The learner will know how to provide a professional and complete “shop window” for both personal and telephonic callers to a company. They will also be aware of their responsibility to their colleagues.
Should you have any queries or require us to email or fax you the registration form, please contact:
Orion: E-mail: or...@pdesa.co.za Tel: 021 906 6041 Fax: 086 617 7832
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DO NOT MISS OUR UPCOMING EVENTS:
Courses and workshops can be offered in-house, in other provinces or at a group rate. No VAT is charged. All registration forms and payments must be received 14 days prior to the workshop. No walk-in registrations will be accepted. Please communicate with us if your registration is late. A 10% surcharge applies to late registrations and payments.
PRETORIA
Disaster Preparedness & the Strategic Management of Information & Knowledge - 15-16 Mar 2011 - Early Bird R4 800 pp until 28 Feb. R5 280 until 10 Mar.
Enterprise Risk Management Training - 17-18 Mar 2011 - Early Bird R4 800 pp until 28 Feb. R5 280 until 10 Mar.
DURBAN
The Nuts and Bolts of Records Management Short Course - 12-13 May 2011 - Early Bird R6 475 pp until 10 Mar. Normal R6 875 pp until 7 Apr. Late R7 275 pp until 26 Apr.
Based on Unit Standard 242866: Identify, operate and maintain the records management system in a public sector. The course is at NQF level 3. Learners will earn 6 credits on successful assessment.
Developing Your Management Potential II - 8 Mar 2011 - R1 254 pp
Cultural Diversity - 15 Mar - R1 254 pp
Assertiveness - 16 Mar 2011 - R1 254 pp
Managing Change - 22 Mar 2011 - R1 254 pp
Receptionist/Frontline Staff - 6 Apr 2011 - R1 254 pp
Emotional Intelligence - 12 Apr 2011 - R1 254 pp
Stress and Time Management - 13 Apr 2011 - R1 254 pp
Minute Taking 14-15 Apr 2011 - R2 280 pp
POLOKWANE
Managing Change - 9 Mar 2011 - R1 254 pp
Receptionist/Frontline Staff - 16 Mar 2011 - R1 254 pp
Minute Taking - 17-18 Mar 2011 - R2 280 pp
Assertiveness - 24 Mar 2011 - R1 254 pp
Business Writing – 29 Mar - R1 254 pp
Advanced Receptionist/Frontline Staff - 5 Apr 2011 - R1 254 pp
Emotional Intelligence - 12 Apr 2011 - R1 254 pp
Stress and Time Management - 13 Apr 2011 - R1 254 pp
Developing Your Management Potential II - 14 Apr 2011 - R1 254 pp
Developing Your Management Potential I - 5 May 2011 - R1 254 pp
Facilitator Training - 11-13 May 2011 – R4 250 pp
Assessor Training - 25-27 May 2011 – R4 250 pp
Personal Assistant - 21 Jun 2011 - R1 254 pp
Minute Taking - 22-23 Jun 2011 - R2 280 pp
Moderator Training – 6-8 Jul 2011 - R4 250 pp
Customer Care – 12 Jul 2011 - R1 254 pp
Event Management – 14-15 Jul 2011 - Early Bird R2 000 pp until 14 Apr/ Normal R2 280 pp until 12 May/Late R2 500 pp until 23 Jun.
JOHANNESBURG
Telesales - 9 Mar 2011 - R1 482 pp
Cultural Diversity - 15 Mar - R1 482 pp
Advanced Reception/Frontline Staff - 17 Mar 2011 - R1 482 pp
Business Writing - 23 Mar 2011 - R1 482 pp
Receptionist/Frontline Staff - 5 Apr 2011 - R1 482 pp
Assertiveness - 6 Apr 2011 - R1 482 pp
Developing Your Management Potential I - 12 Apr 2011 - R1 482 pp
Telesales - 13 Apr 2011 - R1 482 pp
Minute Taking - 14-15 Apr 2011 - R2 736 pp
Stress and Time Management - 19 Apr 2011 - R1 482 pp
Emotional Intelligence - 20 Apr 2011 - R1 482 pp
CAPE TOWN
Personal Efficiency - 8 Mar 2011 - R1 254 pp
Sales - 9 Mar 2011 - R1 254 pp
Telesales - 10 Mar 2011 - R1 254 pp
Developing Your Management Potential I - 15 Mar 2011 - R1 254 pp
Developing Your Management Potential II - 16 Mar 2011 - R1 254 pp
Stress and Time Management - 17 Mar 2011 - R1 254 pp
Receptionist/Frontline Staff - 23 Mar 2011 - R1 254 pp
Business Writing - 24 Mar 2011 - R1 254 pp
Advanced Reception/Frontline Staff - 29 Mar 2011 - R1 254 pp
Managing Change - 7 Apr 2011 - R1 254 pp
Developing Your Management Potential I - 12 Apr 2011 - R1 254 pp
Developing Your Management Potential II - 13 Apr 2011 - R1 254 pp
Stress and Time Management - 14 Apr 2011 - R1 254 pp
Assertiveness - 19 Apr 2011 - R1 482 pp
Receptionist/Frontline Staff - 20 Apr 2011 - R1 482 pp
Minute Taking - 5-6 May 2011 - R2 280 pp
FULL DETAILS
Should you have any queries or require us to email or fax you the course information or a registration form, please contact: Orion: E-mail: or...@pdesa.co.za Tel: 021 906 6041 Fax: 086 617 7832
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Poussière d’étoiles - Professional Conference Organisers
Tel. Cape Town 021 906 6041 Polokwane 015 263 6946
Fax. 086 617 2017 Email: in...@pdesa.co.za