The purpose and tone of the bug squad list - Joomla! bug Squad

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Message from discussion The purpose and tone of the bug squad list
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From: Andrew Eddie <mambob...@gmail.com>
Date: Mon, 9 Aug 2010 09:32:25 +1000
Message-ID: <AANLkTinHOWFcdSXmoM8rOht8=evq5CKFs1xP5FF4F...@mail.gmail.com>
Subject: Re: The purpose and tone of the bug squad list
To: joomlabugsquad@googlegroups.com
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Hi Klas.

Most of the leadership material I've read or courses attended, and my
experience would disagree with you.  Taking people aside is generally
an effective means of defusing a situation, though there are
exceptions where it's not possible, and granted, it doesn't work if
you go in with the express view of just bashing someone over the head.
But on a whole, it's should be the first (and generally only
necessary) step.

Whatever the case, sweeping things under the carpet is rightly not an
option. However asking people to cool their cool while expressing
their frustration is something that is fair to ask.  I would also ask
that people be particularly mindful to avoid using sarcasm as it
almost always contributes to the degrading of a situation (it's like
throwing water on a fat fire - meh, not so good).

Regards,
Andrew Eddie
http://www.theartofjoomla.com - the art of becoming a Joomla developer




2010/8/9 klas berli=C4=8D <klas.ber...@gmail.com>:
> Pulling people aside does not really help. Public discussion of problems =
and
> solving them here and now is the only thing that can bring us forward. If
> problems are not solved and are continuously swept under the carpet, post=
ers
> and post will only get angrier and angrier. It might be that this is what
> you are seeing now. And as history teaches us such stories either end wit=
h a
> peaceful transition or a revolution - totally depends on a leadership.
>
> Regards
> Klas
>
> 2010/8/8 elin <elin.war...@gmail.com>
>>
>> The bug squad list is a working list. Currently it has three tasks:
>>
>> 1. Discussing issues related to ongoing maintenance of Joomla! 1.5.
>> 2. Discussing issues related to preparing Joomla! 1.6 for RC.
>> 3. Announcements related to JBS.
>>
>> In recent weeks the tone and content of this list has deteriorated
>> significantly. There are increasing numbers of off topic posts in
>> threads including a high number of personal comments about or directed
>> specifically at individuals. Unfortunately, I think this is a case of
>> "broken windows" http://en.wikipedia.org/wiki/Broken_windows_theory
>> where tolerating a little bit of bad behavior has led to a changing of
>> norms that has encouraged the growth of more bad behavior.
>>
>> In general (with the exception of a couple of angry responses and I
>> know I've been tempted numerous times to make angry responses) members
>> of the list have been responding to inappropriate posts by ignoring
>> them on list and Mark, Ian or Andrew speaking to the poster off line
>> about appropriate posting behavior and how to participate effectively
>> in a collaborative environment. =C2=A0 We've also had the growth of an
>> informal situation where there are people no one is willing to work
>> with any more because of their repeated behavior.
>>
>> I'm not proposing banning people or anything like that. I am proposing
>> that we reset the norms for posting on this list so that it returns to
>> being a useful working list. The other thing I propose is t hat when
>> someone is spoken to off line that there be some public statement that
>> that has happened, whether an apology from the poster or a simple
>> statement from the leadership person. That way we don't leave the
>> impression for new users that such behavior is considered acceptable.
>> Other than that let's continue the informal policy we have of the rest
>> of us ignoring.
>>
>> Elin
>>
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