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Job Title:     Network Services/Support
Job Location:  TX: AUSTIN
Pay Rate:      Open
Job Length:    4-6 months (contract)
Start Date:    2012-11-08

Company Name:  Axelon Services Corporation
Contact:       Beatrice Miles
Phone:         212-306-0199
Fax:           212-306-0191

Description:   The ideal candidate will strive to exceed our high quality standards and maintain a consistently elevated level of customer service. They will be expected to rapidly achieve a level of productivity measured primarily by installation trouble tickets worked and handled calls, quality based metrics consistent with published department guidelines They will spend a significant amount of time handling inbound calls from multiple parties during the installation and turn-up of a Wayport venue, and placing outbound calls to customers and circuit providers to aid in the installation process. The candidate will be able to provide and document consistent, accurate and detailed analysis of issues for each installation. The ideal candidate will excel at providing excellent customer service, and will be able to provide expedient resolution to installation issues through the use of various tools and resources. This will require a well rounded knowledge of networking concepts, networking implementation and software concepts and use. All of these activities require a strong work ethic and the ability to participate on a team of NOC Engineers alongside other Wayport personal to maximize customer satisfaction and maintain high service levels. The ideal candidate would be keenly interested in process improvement and increasing quality and productivity at all levels.          Description:    (What will the NPW do on that project?)         Successfully turning up new hardware for installation deployments.              Skills Inventory        Skill Experience Need   1)Network OperationsIntermediate Required       2)SalesForceEntry Level Desired         3)WIFIIntermediate Desired      4)Communication skillsIntermediate Required     5)Interpersonal SkillsIntermediate Required     6)LinuxIntermediate Required    7)Telco ExperienceIntermediate Required         8)OSI ModelIntermediate Required

Please refer to Job code 12-15520 when responding to this ad.

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