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US-CA: Palo Alto-Business / Project / Systems Analyst IV

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JobCircle.Com

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Oct 26, 2012, 11:59:03 AM10/26/12
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Job Title: Business / Project / Systems Analyst IV
Job Location: CA: Palo Alto
Pay Rate: Open
Job Length: 4-6 months (contract)
Start Date: 2012-10-26

Company Name: Artech Information Systems LLC
Contact: Alok Saxena
Phone: email only
Fax: email only

Description: Service Management Business Systems Analyst (AWF) Posting Title: Service Management Business Systems Analyst (AWF) Job Description Business Systems Analyst (BSA) acts as liaison between IT and business functions, to help build solutions that help VMware operate more effectively and efficiently. Solution focus areas include the Service Management and Billing. Business Analyst will be responsible for managing demands as per prioritization defined across global business functions. He/she will drive approved projects through the standard IT SDLC and will work closely with global IT counterparts. Internal client liaison, managing project and enhancement requests as per priority Support Service definition, price plans, service order and change management, provisioning, usage capture and billing functionality Background in Aria Billing Software is desirable Facilitate business requirements gathering and process mapping workshops Perform gap analysis: as is vs. to be Define detailed functional requirements, process flow diagrams, and business cases Work with UI/UX designers to define detailed specifications for customer facing and internal systems designed to delight the customers. Facilitate review sessions with functional owners and end-user representatives Participate in end to end implementation planning including project management, issue management, communication and change management Writing and reviewing QA and UAT test scripts Managing UAT with end users including coordination and user acceptance signoff Preparation of user documentation and training documentation as necessary Leverage business knowledge and expertise to drive business process improvements Qualifications Minimum 5 years Business Analysis experience Minimum 4 years experience working with ERP products Minimum 4 years experience in service industry like SaaS/PaaS/Telecom/etc. with ordering, provisioning and billing systems Well versed with AIM/SDLC/Agile Methodologies Strong in SQL with ability to troubleshoot issues via SQL queries Must have experience preparing end-user documentation and conducting end-user training Education: 4-year degree (minimum) in Information Systems or related discipline Qualification in Accountancy would be a plus Ravi Ranjan Executive - Staffing 973-967-3429 Ravi_...@artechinfo.com



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