Site

[Saroj Kasaju]

Hi Nancy,

Can you please look into this matter ?

It just started.

Thank you.

Saroj Kasaju

[J.M. Garg]

Hi, Saroj ji,

It seems to be working now.

Still I have lodged a complaint before this. 

--

With regards,
J.M.Garg, 
https://efloraofindia.com/

[Saroj Kasaju]

NO yet functioning .

Thank you.

Saroj Kasaju

[Nancy Seby]

Dear Mr. Kasaju and Mr. Garg,

Here's what Claude (AI) says happened. The error is from a proxy server that is placed before our website that failed. Should be a temporary problem. Can you please check with another device, another browser, or incognito mode? Eitherways, it is good to report the problem to Lady Bird Web Solutions, which Mr. Garg has done already.

That's a SiteLock TrueShield error page. SiteLock is a security service (a Web Application Firewall + reverse proxy) that sits in front of flowersofindia.net. When you visit the site, your request actually goes to a SiteLock proxy server first, which then fetches the page from the real origin server and passes it back to you.

What "Error 20" means: The SiteLock proxy tried to open a TCP connection to the origin web server and didn't get a response in time — so it gave up and showed this page to the visitor. It's specifically a connection-level failure between SiteLock and the origin, not between the visitor and SiteLock.

Why it works for you but not for them:

• SiteLock has many proxy nodes around the world. Your visitor was routed through proxy 107.154.231.251; you're almost certainly being routed through a different one. If that one specific proxy couldn't reach the origin (network blip, route flap, brief origin overload), only people hitting that node would see the error.
• The IP 27.34.66.197 is in an APNIC-allocated range, so the visitor is likely somewhere in Asia. Geographic routing means they hit a different edge node than you, and possibly a different path to the origin.
• It's almost always intermittent. TCP timeouts are usually transient — a few seconds or minutes later, the same person often gets through fine.
• Less commonly, SiteLock's WAF may have flagged that visitor's IP for some reason (rate limiting, reputation, etc.), though when that happens the error is usually phrased as "blocked" rather than a TCP timeout.

What to do:

1. Try again in a few minutes — it usually resolves on its own.
2. Try a different network (mobile data instead of Wi-Fi, or vice versa) to get routed through a different proxy node.
3. Clear browser cache or try an incognito window.
4. If it persists for hours specifically for them, their ISP's IP range may be having trouble reaching that particular SiteLock node — a VPN would confirm/work around it.

Thank you and warm regards

Nancy

---

From: Saroj Kasaju <kasaj...@gmail.com>
Sent: Wednesday, May 06, 2026 13:43
To: J.M. Garg <jmg...@gmail.com>
Cc: Nancy Seby <nanz...@gmail.com>; efloraindia <indian...@googlegroups.com>
Subject: Re: Site

[J.M. Garg]

I just checked. It is opening.

With regards,
J.M.Garg, 
https://efloraofindia.com/

[Saroj Kasaju]

Yes Mr. Garg.

Thank you.

Saroj Kasaju

[Saroj Kasaju]

Again the same problem.

Thank you.

Saroj Kasaju

[J.M. Garg]

I just checked. It seems to be working.

With regards,
J.M.Garg, 
https://efloraofindia.com/

[Saroj Kasaju]

Yes, Mr. Garg.

Thank you.

Saroj Kasaju

[Saroj Kasaju]

Again not working. Not functioning properly for a few days.

Thank you.

Saroj Kasaju

[Saroj Kasaju]

Now OK.

Thank you.

Saroj Kasaju

[Nancy Seby]

Dear Mr. Garg, 

Did you hear back from the Ladybird team as to what would be the cause for this?

Warm regards

Nancy

---

From: Saroj Kasaju <kasaj...@gmail.com>
Sent: Monday, May 11, 2026 11:41

[J.M. Garg]

Not as yet

With regards,
J.M.Garg, 
https://efloraofindia.com/

[Saroj Kasaju]

Site is very slow now a days.

Thank you.

Saroj Kasaju

[J.M. Garg]

Ok

With regards,
J.M.Garg, 
https://efloraofindia.com/

[J.M. Garg]

I have raised the complaint with ladybirdweb regarding this.

With regards,
J.M.Garg, 
https://efloraofindia.com/

[J.M. Garg]

My mobile connection here in Lonavala is slow. So I can not check.

Request Nancy ji to pl. check with her connection. 

[Nancy Seby]

Dear Mr. Garg, 

This is a serious issue, the same problem that Mr. Kasaju had. Hope they can address it soon. I am not able to open the website

Regards

Nancy

---

From: J.M. Garg <jmg...@gmail.com>
Sent: Sunday, May 17, 2026 20:26
To: Saroj Kasaju <kasaj...@gmail.com>

[Saroj Kasaju]

The site is working now but it took about one minute to open any link.

Thank you.

Saroj Kasaju

[Saroj Kasaju]

Site has become very unreliable. It is taking more than 2 minutes to open any link.

Thank you.

Saroj Kasaju

[Saroj Kasaju]

It is really frustrating .

Thank you.

Saroj Kasaju

[J.M. Garg]

I can understand. I have written to ladybirdweb again. 

With regards,
J.M.Garg, 
https://efloraofindia.com/

[J.M. Garg]

Is it still working like that only?

With regards,
J.M.Garg, 
https://efloraofindia.com/

[Saroj Kasaju]

Now faster my end.

Thank you.

Saroj Kasaju

[Saroj Kasaju]

Again slow. not like beofre.

Thank you.

Saroj Kasaju

[J.M. Garg]

Yes, I lodged a complaint with them three days ago.

But I have yet to hear anything from them. 

[Saroj Kasaju]

Again not functioning.

Thank you.

Saroj Kasaju

On Tue, Jun 9, 2026 at 11:59 AM J.M. Garg <jmg...@gmail.com> wrote:

I find it is the same old story.

Working very slowly. 

On Tue, 9 Jun 2026 at 10:50, J.M. Garg <jmg...@gmail.com> wrote:

The required plugins, themes and WordPress are updated, checked on if any issues and no issue found. Tested on updating/saving posts, seems working fine.
Let me know if still facing issues.

With regards,
J.M.Garg, 
https://efloraofindia.com/

On Mon, 8 Jun, 2026, 4:34 pm Nancy Seby, <nanz...@gmail.com> wrote:

Dear Mr. Kasaju, Garg:

With Claude AI, it has become easier to build websites and maintain them, outside of WordPress. But since https://efloraofindia.com/ is a large site with many pages and images, we will need a good person/agency to do it. 

But that's a pos

---

From: Saroj Kasaju <kasaj...@gmail.com>
Sent: 08 June 2026 12:04

To: J.M. Garg <jmg...@gmail.com>
Cc: Nancy Seby <nanz...@gmail.com>

Subject: Re: Site

 

OK Mr. Garg .

Thank you.

Saroj Kasaju

On Mon, Jun 8, 2026 at 12:11 PM J.M. Garg <jmg...@gmail.com> wrote:

No they have been the same for the last 5 to 6 years.

I got the reply now as below:

Dear Mr. Garg,

Greetings for the day!

Please accept our apologise for the inconvenience you are facing, I have forwarded it to the concerned team and person they will look into it on priority.

I request you to please allow us some it will assure you that solution will be provided to you soon.

Appreciate your cooperation in this matter.

Warm Regards,

Sidhant Singh Slathia | Customer Happiness Manager P: +91 80 4729 2860 ( Ext 107 )  |  +1 650 360 4607 ( Ext 107 ) W: www.faveohelpdesk.com E: sidhant...@faveohelpdesk.com

On Mon, 8 Jun 2026 at 11:43, Saroj Kasaju <kasaj...@gmail.com> wrote:

Looks like they are least bothered, not like the earlier party.

Thank you.

Saroj Kasaju

On Mon, Jun 8, 2026 at 10:25 AM J.M. Garg <jmg...@gmail.com> wrote:

They are not responding for last 5 days, despite email reminders.

My work of updating is also badly suffering. 

What to do?

[J.M. Garg]

Yes, working very slowly.

I am pursuing with them. 

There last feedback:

"Based on the reported warnings and compatibility notices, some of the issues may be related to the outdated KnowAll theme and bundled plugin versions.

The latest releases include compatibility fixes and improvements for newer WordPress versions. We recommend updating the theme and bundled plugins first, and if any issues continue after the update, we will investigate them further."

[Saroj Kasaju]

Mine is not opening at all.

Thank you.

Saroj Kasaju

[Saroj Kasaju]

Site not opening

Thank you.

Saroj Kasaju

[J.M. Garg]

Yes. Maybe possibly they are working on the new version of the theme and its optimisation.

[Saroj Kasaju]

Thank you.

Saroj Kasaju

[J.M. Garg]

It seems they are working on the site. 

[Saroj Kasaju]

OK Mr. Garg.

Thank you.

Saroj Kasaju

[Saroj Kasaju]

Since the morning.

Thank you.

Saroj Kasaju

[J.M. Garg]

It was working intermittently.

Now down. I asked the Ladybird team for an update. 

[Saroj Kasaju]

Still the same.

Thank you.

Saroj Kasaju

[J.M. Garg]

Yes, Sunday they're closed. 

With regards,
J.M.Garg, 
https://efloraofindia.com/

[J.M. Garg]

It has been working since last night.

[J.M. Garg]

Some feedback from Ladybirdweb:
"Dear JM,

 

Thank you for your patience.

 

The latest update received from our Development Team is that the website backup has been taken successfully, and the maintenance activities are currently in progress.

 

The team has also updated the website theme. However, during the update process, they encountered some issues that are currently being investigated with the theme vendor. Once we receive further clarification and a resolution from the vendor, we will share the next update with you promptly.

 

We understand the impact caused by the website being down or performing slowly over the past 20 days and appreciate your continued cooperation while the team works towards resolving the issue.

 

We will keep you informed of any further developments.

 

Best Regards,

Shubam"

[J.M. Garg]

Another feedback:
"Dear JM,

 

Hope you are doing well.

 

We have received an update from the team that the work has been completed.

 

Kindly review the website and confirm whether everything is working as expected from your end. If you encounter any issues or require further assistance, please let us know.

 

Thanks

Shubam Khatri"

[J.M. Garg]

Feedback given from me to them:
"Some cursory feedback:
Images not available at thumbnails links seen e.g. at 
https://efloraofindia.com/efi/blainvillea-acmella/ (the same issue occurs on other posts).

Search is very very slow e.g. searching at Coleus strobilifer took 80 seconds for results to come. 

Opening time was 50 seconds on clicking at Coleus strobilifer 

On clicking edit at Coleus strobilifer, it took 50 seconds for being ready for edit. 

Pl. see.

Tommorrow, I will check further issues." 

On Wed, 24 Jun 2026 at 15:48, J.M. Garg <jmg...@gmail.com> wrote:

[Saroj Kasaju]

Frustrating.

Thank you.

Saroj Kasaju

[Saroj Kasaju]

Images not displaying.

Thank you.

Saroj Kasaju

[J.M. Garg]

Yes, I have told them. 

[J.M. Garg]

But their services are really bad this time. 

[Saroj Kasaju]

Yes, not like the earlier server.

Thank you.

Saroj Kasaju