Credit Cards Being Charged For Fraudulent Orders

[Brian]

We have been receiving reports from customers that their credit cards are being charged for orders in which Google cancels due to considering the transaction fraudulent.  Because Google cancels these orders, we do not receive a postback and cannot credit the account.  Therefore, customers are being charged but not receiving what they paid for.

Is this to be expected, and will the credit card be automatically refunded at a certain point in time?  If so, what is the typical window of time in which the refund will happen?  My expectation was that orders cancelled by Google would never show up on someone's credit card.

[Mihai Ionescu]

Hi Brian,

An in-app transaction is charged to a customer's credit card only after the merchant has received AND acknowledged the postback. Thus if you, as a merchant, have not acknowledged those transactions, Google could not have charged the customer's card.

I'll follow up with you to get a better understanding of those reports.

Thanks,

Mihai

[Peng Ying]

These are probably auths and not actual charges on the credit card.

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Developer Programs Engineer

Google Commerce

Google+