POSITION OPENING: Family Shelter Case Manager / Family Support Specialist I

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ACCESS Housing

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Oct 20, 2014, 5:52:40 PM10/20/14

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Organization: ACCESS Housing, Inc.

Title: Family Shelter Case Manager / Family Support Specialist I

COMPANY OVERVIEW

ACCESS Housing was established by a group of Adams County residents in 1983 as a response to the increase in homelessness in the Denver metro area that occurred due to the bust in the oil industry. Our mission is to help homeless families regain their independence, achieve economic self-sufficiency and sustain permanent housing.

Our primary objectives are to prevent homelessness and to ensure that the homeless families we serve do not experience homelessness again. Our programs address the root causes of homelessness and poverty while responding to the basic human needs for shelter, food and clothing.

JOB SUMMARY

Provides family shelter case management duties as well as crisis intervention support, resources information and referrals to persons in need.

DUTIES AND RESPONSIBILITIES:

Program Coordination and Administration

· Responsible for the day-to-day implementation of assigned agency services.

· Ensures that services are in compliance with applicable rules, regulations, and procedures of federal, state, local agencies and private funding sources.

· Monitors service effectiveness and advocates for the development of new services as needed.

· Coordinates the development and provision of individual and/or group training opportunities to improve participant education, employability, and life skills.

· Seeks and coordinates weekly presentations and training opportunities for shelter residents.

· Coordinates and manages the completion of weekly chores performed by shelter residents.

· Monitors program expenditures consistently with approved budgets. Provides financial and narrative reports as needed.

Family Shelter Case Management

· Manages and supports a caseload of up to 8 families.

· Advocates for appropriate services for program participants.

· Produces and maintains appropriate records, case notes, and reports in compliance with federal, state, local and private funding sources.

· Facilitates and/or assists in soliciting and screening applications for program entry.

· Coordinates services with government and community agencies on behalf of clients.

· Enters participant information and complies with the requirements of the Colorado Homeless Management Information System including completeness and quality assurance of electronic and hard copy files.

· Facilitates occupancy and evictions of shelter residents.

· Conducts weekly inspections of shelter units and coordinates repairs with the agency’s family shelter program coordinator.

· Responds to emergency and other calls from shelter residents.

Family Support Specialist I Program Support

• Provides crisis intervention support, resource information and referrals to community partners.

• Receives and routes telephone calls to agency employees.

• Provides and documents resource information to persons in need.

• Receives, sorts and documents donations of goods and prepares thank you letters as needed.

• Replenishes intake applications and resource packets as needed.

• Provides assistance to persons completing intake applications.

• Reviews and updates resource packets every six months or as needed.

• Maintains orderly appearance of front office, office supply cabinet, storage closets, and food pantry areas.

Fund Development and Community Outreach

· Represents agency at community networking meetings and events.

· Assist with resource/fund development and special event activities as needed.

· Assists with marketing and community outreach activities as needed.

Other Duties as Assigned

· Works closely with all agency employees to ensures agency compliance with local, state, and federal guidelines, policies, and regulations.

· Performs all other duties that ensure the effective provision of services as assigned.

QUALIFICATIONS

· An Associate’s Degree in human services or a related field and two years of related work experience; or equivalent combination of education and experience.

· Experience with populations experiencing homelessness.

· Ability to connect, communicate and work effectively with a diverse population.

· Ability and desire to work within a crisis intervention agency.

· Must be computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, and Excel).

· Must pass state background check.

· Bi-Lingual (English/Spanish) preferred.

WORK SCHEDULE

This is a part time (25 hrs/wk) position that includes day and evening hours in an assigned schedule. Requires flexibility in order to attend meetings and to be on-call for participant emergencies.

COMPENSATION

The starting wage is $12.50 per hour.

TO APPLY

Please submit cover letter, resume, and the names and telephone numbers of three (3) professional and/or academic references to Alicia Aguilar: Ali...@acchouse.org

All attachments should be in Microsoft Word (.doc) or portal document format (.pdf). Also, include your first and last name and the title of the position you are applying for in the subject field of the email. This position will be filled as soon as a qualified candidate is identified. Applicants will only be contacted if selected for an interview.

This job announcement is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.