My name: Bill W Domain name: gm.sbac.edu Hosting service: N/A Error message I'm seeing: 502 This post is marked as: Most important thing in my life right now
Details: Since yesterday around at least 4:00pm my CEO cannot access his mail. He gets a 502 temporary error. Support keeps telling me it is affecting a small number of users. This is not a temporary problem if it lasts this long. It is frustrating to not be able to expedite these issues. I have to speak with the boss again and he's po'd. This is considered a mission critical issue here. We may have to make other arrangements. Apparently Google mail is not very reliable. I think I would have pushed for something else before we switched if I had known the level of unreliability.
> My name: Bill W
> Domain name: gm.sbac.edu
> Hosting service: N/A
> Error message I'm seeing: 502
> This post is marked as: Most important thing in my life right now
> Details: Since yesterday around at least 4:00pm my CEO cannot access his
> mail. He gets a 502 temporary error. Support keeps telling me it is
> affecting a small number of users. This is not a temporary problem if it
> lasts this long. It is frustrating to not be able to expedite these issues.
> I have to speak with the boss again and he's po'd. This is considered a
> mission critical issue here. We may have to make other arrangements.
> Apparently Google mail is not very reliable. I think I would have pushed
> for something else before we switched if I had known the level of
> unreliability.
The last time there was an outage, using https://mail.google.com/a/<domain>/?ui=html
worked for my users.
My domain is not experiencing this outage, so I can't say if this will
work or not in your situation.
On Oct 16, 8:38 am, "Bill W" <apps.he...@gmail.com> wrote:
> My name: Bill W
> Domain name: gm.sbac.edu
> Hosting service: N/A
> Error message I'm seeing: 502
> This post is marked as: Most important thing in my life right now
> Details: Since yesterday around at least 4:00pm my CEO cannot access his
> mail. He gets a 502 temporary error. Support keeps telling me it is
> affecting a small number of users. This is not a temporary problem if it
> lasts this long. It is frustrating to not be able to expedite these issues.
> I have to speak with the boss again and he's po'd. This is considered a
> mission critical issue here. We may have to make other arrangements.
> Apparently Google mail is not very reliable. I think I would have pushed
> for something else before we switched if I had known the level of
> unreliability.
> The last time there was an outage, using https://mail.google.com/a/ > <domain>/?ui=html > worked for my users. > My domain is not experiencing this outage, so I can't say if this will > work or not in your situation.
> On Oct 16, 8:38 am, "Bill W" <apps.he...@gmail.com> wrote: > > My name: Bill W > > Domain name: gm.sbac.edu > > Hosting service: N/A > > Error message I'm seeing: 502 > > This post is marked as: Most important thing in my life right now
> > Details: Since yesterday around at least 4:00pm my CEO cannot access his
> > mail. He gets a 502 temporary error. Support keeps telling me it is > > affecting a small number of users. This is not a temporary problem if it
> > lasts this long. It is frustrating to not be able to expedite these > issues. > > I have to speak with the boss again and he's po'd. This is considered a > > mission critical issue here. We may have to make other arrangements. > > Apparently Google mail is not very reliable. I think I would have pushed
> > for something else before we switched if I had known the level of > > unreliability.
hmmm - you get what you pay for? ... why users think that all this
infrastructure just magically appears for their convenience is beyond
my comprehension.
On Oct 16, 8:38 am, "Bill W" <apps.he...@gmail.com> wrote:
> My name: Bill W
> Domain name: gm.sbac.edu
> Hosting service: N/A
> Error message I'm seeing: 502
> This post is marked as: Most important thing in my life right now
> Details: Since yesterday around at least 4:00pm my CEO cannot access his
> mail. He gets a 502 temporary error. Support keeps telling me it is
> affecting a small number of users. This is not a temporary problem if it
> lasts this long. It is frustrating to not be able to expedite these issues.
> I have to speak with the boss again and he's po'd. This is considered a
> mission critical issue here. We may have to make other arrangements.
> Apparently Google mail is not very reliable. I think I would have pushed
> for something else before we switched if I had known the level of
> unreliability.
> hmmm - you get what you pay for? ... why users think that all this
> infrastructure just magically appears for their convenience is beyond
> my comprehension.
> On Oct 16, 8:38 am, "Bill W" <apps.he...@gmail.com> wrote:
> > My name: Bill W
> > Domain name: gm.sbac.edu
> > Hosting service: N/A
> > Error message I'm seeing: 502
> > This post is marked as: Most important thing in my life right now
> > Details: Since yesterday around at least 4:00pm my CEO cannot access his
> > mail. He gets a 502 temporary error. Support keeps telling me it is
> > affecting a small number of users. This is not a temporary problem if it
> > lasts this long. It is frustrating to not be able to expedite these issues.
> > I have to speak with the boss again and he's po'd. This is considered a
> > mission critical issue here. We may have to make other arrangements.
> > Apparently Google mail is not very reliable. I think I would have pushed
> > for something else before we switched if I had known the level of
> > unreliability.
> My name: Bill W
> Domain name: gm.sbac.edu
> Hosting service: N/A
> Error message I'm seeing: 502
> This post is marked as: Most important thing in my life right now
> Details: Since yesterday around at least 4:00pm my CEO cannot access his
> mail. He gets a 502 temporary error. Support keeps telling me it is
> affecting a small number of users. This is not a temporary problem if it
> lasts this long. It is frustrating to not be able to expedite these issues.
> I have to speak with the boss again and he's po'd. This is considered a
> mission critical issue here. We may have to make other arrangements.
> Apparently Google mail is not very reliable. I think I would have pushed
> for something else before we switched if I had known the level of
> unreliability.
lol, you can't be serious about this. You all are using a free Email
service for business? What kind of dumbass made that decision? I
would want to know, then fire that moron.
On Oct 16, 6:38 am, "Bill W" <apps.he...@gmail.com> wrote:
> My name: Bill W
> Domain name: gm.sbac.edu
> Hosting service: N/A
> Error message I'm seeing: 502
> This post is marked as: Most important thing in my life right now
> Details: Since yesterday around at least 4:00pm my CEO cannot access his
> mail. He gets a 502 temporary error. Support keeps telling me it is
> affecting a small number of users. This is not a temporary problem if it
> lasts this long. It is frustrating to not be able to expedite these issues.
> I have to speak with the boss again and he's po'd. This is considered a
> mission critical issue here. We may have to make other arrangements.
> Apparently Google mail is not very reliable. I think I would have pushed
> for something else before we switched if I had known the level of
> unreliability.
> lol, you can't be serious about this. You all are using a free Email
> service for business? What kind of dumbass made that decision? I
> would want to know, then fire that moron.
> On Oct 16, 6:38 am, "Bill W" <apps.he...@gmail.com> wrote:
> > My name: Bill W
> > Domain name: gm.sbac.edu
> > Hosting service: N/A
> > Error message I'm seeing: 502
> > This post is marked as: Most important thing in my life right now
> > Details: Since yesterday around at least 4:00pm my CEO cannot access his
> > mail. He gets a 502 temporary error. Support keeps telling me it is
> > affecting a small number of users. This is not a temporary problem if it
> > lasts this long. It is frustrating to not be able to expedite these issues.
> > I have to speak with the boss again and he's po'd. This is considered a
> > mission critical issue here. We may have to make other arrangements.
> > Apparently Google mail is not very reliable. I think I would have pushed
> > for something else before we switched if I had known the level of
> > unreliability.
On Oct 17, 12:23 am, "thajug...@gmail.com" <thajug...@gmail.com>
wrote:
> lol, you can't be serious about this. You all are using a free Email
> service for business? What kind of dumbass made that decision? I
> would want to know, then fire that moron.
I don't *entirely* agree with that statement. In fact, I don't agree
with a lot of it :)
Just because something is 'free' does not mean that it should not
endevour to meet high standards of service and reliability. HOWEVER,
people should be aware that they have no recourse if things DO go
wrong. There is no SLA, there is limited official support.
For businesses/customers wanting immediate access to support via
telephone or via correspondance as well as ensuring that they are
compensated for when things do go wrong, they should look towards the
Premier edition rather than the Standard edition.
Since I've been using Google Apps as far back as 2006, I have not
encountered any major downtime. I keep back-up email accounts in case
things do wrong (and things DO go wrong on the odd occasion even with
internal mail systems managed in-house no matter how good the planning
and expense). I have never had to go without email for any
considerable length of time. If it's REALLY urgent, I usually email
and then telephone the recipient to ensure that all is well.
A bit of planning and organisation goes a long way with modern digital
communications.
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