A subset of our users are still experiencing 'Server Errors' and 'Oops' messages when trying to access Google Apps email accounts.
Since many of you depend on email communications, we want to assure you that we are working diligently to find a resolution. This is currently our top priority and we'll continue to post updates as they become available.
> A subset of our users are still experiencing 'Server Errors' and > 'Oops' messages when trying to access Google Apps email accounts.
> Since many of you depend on email communications, we want to assure > you that we are working diligently to find a resolution. This is > currently our top priority and we'll continue to post updates as they > become available.
So is there any estimate on when it will be back up? I know this is difficult in the I.T. field but sometimes guesstimates can be made.
More importantly, will we still get mail that arrived during these hours?
I figure it was Murphy's law at work once again. I told an associate, whom I cannot contact back to give an alternate email address, to email me at one of my hosted accounts. It would figure that it was right then that the system goes goofy. Hopefully I can still get to this before 5pmCST so I don't lose out on a potential contract.
> A subset of our users are still experiencing 'Server Errors' and > 'Oops' messages when trying to access Google Apps email accounts.
> Since many of you depend on email communications, we want to assure > you that we are working diligently to find a resolution. This is > currently our top priority and we'll continue to post updates as they > become available.
No email for at least three hours now... the withdrawal problems are raging. First it was the twitching. Then the dry mouth. Next will be the cold sweats!
Any estimate on when we'll be able to get back in?
> A subset of our users are still experiencing 'Server Errors' and > 'Oops' messages when trying to access Google Apps email accounts.
> Since many of you depend on email communications, we want to assure > you that we are working diligently to find a resolution. This is > currently our top priority and we'll continue to post updates as they > become available.
> A subset of our users are still experiencing 'Server Errors' and > 'Oops' messages when trying to access Google Apps email accounts.
> Since many of you depend on email communications, we want to assure > you that we are working diligently to find a resolution. This is > currently our top priority and we'll continue to post updates as they > become available.
> This is twice now that I've had multi-hour outages since switching to > the "Premier" service...
> On Mar 27, 3:49 pm, Google Guide wrote:
> > A subset of our users are still experiencing 'Server Errors' and > > 'Oops' messages when trying to access Google Apps email accounts.
> > Since many of you depend on email communications, we want to assure > > you that we are working diligently to find a resolution. This is > > currently our top priority and we'll continue to post updates as they > > become available.
> A subset of our users are still experiencing 'Server Errors' and > 'Oops' messages when trying to access Google Apps email accounts.
> Since many of you depend on email communications, we want to assure > you that we are working diligently to find a resolution. This is > currently our top priority and we'll continue to post updates as they > become available.
> A subset of our users are still experiencing 'Server Errors' and > 'Oops' messages when trying to access Google Apps email accounts.
> Since many of you depend on email communications, we want to assure > you that we are working diligently to find a resolution. This is > currently our top priority and we'll continue to post updates as they > become available.
> A subset of our users are still experiencing 'Server Errors' and > 'Oops' messages when trying to access Google Apps email accounts.
> Since many of you depend on email communications, we want to assure > you that we are working diligently to find a resolution. This is > currently our top priority and we'll continue to post updates as they > become available.
> Any idea if we're going to lose mail that arrived in the meantime?
> Thanks
> George
> On Mar 27, 12:49 pm, Google Guide wrote:
> > A subset of our users are still experiencing 'Server Errors' and > > 'Oops' messages when trying to access Google Apps email accounts.
> > Since many of you depend on email communications, we want to assure > > you that we are working diligently to find a resolution. This is > > currently our top priority and we'll continue to post updates as they > > become available.
I completely understand the fear of giving detailed of technical reasons, but "we are working diligently to find a resolution" is not all that reassuring. It doesn't even indicate that you *know* the reason for the service problems yourself. A basic explanation of the issue, even a low-detail layman-friendly "clogged tubes" type explanation, is better than none at all. A representation of time, even a totally inaccurate ETA, is a better indicator that the problem can and will be solved in a reasonable amount of time.
Please remember that the users here are themselves Administrators. For some of us, telling them "I'm working diligently" just doesn't cut it.
I have been down for 6 plus hours. This is crucial to my business. What is taking so long. I would not be so harsh if I could just continue to have updates from google or go to webpage that had status updates. I do not know what to tell my customers!!
> I completely understand the fear of giving detailed of technical > reasons, but "we are working diligently to find a resolution" is not > all that reassuring. It doesn't even indicate that you *know* the > reason for the service problems yourself. A basic explanation of the > issue, even a low-detail layman-friendly "clogged tubes" type > explanation, is better than none at all. A representation of time, > even a totally inaccurate ETA, is a better indicator that the problem > can and will be solved in a reasonable amount of time.
> Please remember that the users here are themselves Administrators. For > some of us, telling them "I'm working diligently" just doesn't cut it.
They supposedly have an uptime guarantee for premier customers (which allows for about an hour of downtime per month, which they're already well past for this instance). But since even premier is free this month, I'm guessing the uptime guarantee doesn't mean anything (although it's going to cost them paying customers when the trial's over)
I tried switching my account to pro to see if it fixed the problem, no luck. I'm not at a location where I can use the phone right now, so I can't call the premier tech support line, but if it's still down later, I will call them. They probably wouldn't want me to post that phone number here, but you can get it if you switch your account to premier (can cancel it anytime before 4/30 to avoid billing)
> I have been down for 6 plus hours. This is crucial to my business. > What is taking so long. I would not be so harsh if I could just > continue to have updates from google or go to webpage that had status > updates. I do not know what to tell my customers!!
> On Mar 27, 5:28 pm, jaredhardy wrote:
> > I completely understand the fear of giving detailed of technical > > reasons, but "we are working diligently to find a resolution" is not > > all that reassuring. It doesn't even indicate that you *know* the > > reason for the service problems yourself. A basic explanation of the > > issue, even a low-detail layman-friendly "clogged tubes" type > > explanation, is better than none at all. A representation of time, > > even a totally inaccurate ETA, is a better indicator that the problem > > can and will be solved in a reasonable amount of time.
> > Please remember that the users here are themselves Administrators. For > > some of us, telling them "I'm working diligently" just doesn't cut it.
> Any idea if we're going to lose mail that arrived in the meantime?
> Thanks
> George
> On Mar 27, 12:49 pm, Google Guide wrote:
> > A subset of our users are still experiencing 'Server Errors' and > > 'Oops' messages when trying to access Google Apps email accounts.
> > Since many of you depend on email communications, we want to assure > > you that we are working diligently to find a resolution. This is > > currently our top priority and we'll continue to post updates as they > > become available.
I just called tech support (you need a PIN for it, so giving you the number wouldn't do any good) and sat on hold for 10 minutes before giving up and leaving a message. When I got back to my desk, my e-mail was back up, so by the time they get to my message it will be irreleveant. I'll post later to say whether they called me back to explain the outage.
Only one of my five test messages is in my mailbox. The rest will probably come through as the sending servers retry, but there is the potential for lost messages if the origination mail servers don't resend.
> I have been down for 6 plus hours. This is crucial to my business. > What is taking so long. I would not be so harsh if I could just > continue to have updates from google or go to webpage that had status > updates. I do not know what to tell my customers!!
> On Mar 27, 5:28 pm, jaredhardy wrote:
> > I completely understand the fear of giving detailed of technical > > reasons, but "we are working diligently to find a resolution" is not > > all that reassuring. It doesn't even indicate that you *know* the > > reason for the service problems yourself. A basic explanation of the > > issue, even a low-detail layman-friendly "clogged tubes" type > > explanation, is better than none at all. A representation of time, > > even a totally inaccurate ETA, is a better indicator that the problem > > can and will be solved in a reasonable amount of time.
> > Please remember that the users here are themselves Administrators. For > > some of us, telling them "I'm working diligently" just doesn't cut it.
> I just called tech support (you need a PIN for it, so giving you the > number wouldn't do any good) and sat on hold for 10 minutes before > giving up and leaving a message. > When I got back to my desk, my e-mail was back up, so by the time they > get to my message it will be irreleveant. I'll post later to say > whether they called me back to explain the outage.
> Only one of my five test messages is in my mailbox. The rest will > probably come through as the sending servers retry, but there is the > potential for lost messages if the origination mail servers don't > resend.
> On Mar 27, 6:32 pm, Blusky Design wrote:
> > I have been down for 6 plus hours. This is crucial to my business. > > What is taking so long. I would not be so harsh if I could just > > continue to have updates from google or go to webpage that had status > > updates. I do not know what to tell my customers!!
> > On Mar 27, 5:28 pm, jaredhardy wrote:
> > > I completely understand the fear of giving detailed of technical > > > reasons, but "we are working diligently to find a resolution" is not > > > all that reassuring. It doesn't even indicate that you *know* the > > > reason for the service problems yourself. A basic explanation of the > > > issue, even a low-detail layman-friendly "clogged tubes" type > > > explanation, is better than none at all. A representation of time, > > > even a totally inaccurate ETA, is a better indicator that the problem > > > can and will be solved in a reasonable amount of time.
> > > Please remember that the users here are themselves Administrators. For > > > some of us, telling them "I'm working diligently" just doesn't cut it.- Hide quoted text -
I got a phone call and an e-mail from Google Support, but I unfortunately wasn't able to answer the phone so they left a message. I wrote them back a detailed e-mail explaining the problem, but they leave at 6pm PDT, so I'm not expecting a response until tomorrow.
My site is back up, but it sounds like other people are still having the problem, I guess they're still working on it.
Support didn't seem to know about any issue that was affecting multiple people; they asked me for more information, which I provided. I'll see how they respond tomorrow.
4 of my 5 test messages have come through so far, none of them have bounced.
> I am still down, 7+ hours later... My business has been completely > crippled today - 100%.
> Is there any hope of a fix in the next few hours?
> God help me if the mail has been bounced back - I'm just hoping it's > been accepting mail during the outage.
> On Mar 27, 7:10 pm, Andrew Maiman wrote:
> > I just called tech support (you need a PIN for it, so giving you the > > number wouldn't do any good) and sat on hold for 10 minutes before > > giving up and leaving a message. > > When I got back to my desk, my e-mail was back up, so by the time they > > get to my message it will be irreleveant. I'll post later to say > > whether they called me back to explain the outage.
> > Only one of my five test messages is in my mailbox. The rest will > > probably come through as the sending servers retry, but there is the > > potential for lost messages if the origination mail servers don't > > resend.
> > On Mar 27, 6:32 pm, Blusky Design wrote:
> > > I have been down for 6 plus hours. This is crucial to my business. > > > What is taking so long. I would not be so harsh if I could just > > > continue to have updates from google or go to webpage that had status > > > updates. I do not know what to tell my customers!!
> > > On Mar 27, 5:28 pm, jaredhardy wrote:
> > > > I completely understand the fear of giving detailed of technical > > > > reasons, but "we are working diligently to find a resolution" is not > > > > all that reassuring. It doesn't even indicate that you *know* the > > > > reason for the service problems yourself. A basic explanation of the > > > > issue, even a low-detail layman-friendly "clogged tubes" type > > > > explanation, is better than none at all. A representation of time, > > > > even a totally inaccurate ETA, is a better indicator that the problem > > > > can and will be solved in a reasonable amount of time.
> > > > Please remember that the users here are themselves Administrators. For > > > > some of us, telling them "I'm working diligently" just doesn't cut it.- Hide quoted text -
This issue is now resolved for the vast majority of users. You may experience some delays in mail delivery, although we expect these to be resolved shortly. A small group of accounts, however, may continue to show errors, and we'll be watching these errors closely to ensure they're fixed as soon as possible. We apologize for the inconvenience today and appreciate your patience.
> A subset of our users are still experiencing 'Server Errors' and > 'Oops' messages when trying to access Google Apps email accounts.
> Since many of you depend on email communications, we want to assure > you that we are working diligently to find a resolution. This is > currently our top priority and we'll continue to post updates as they > become available.
> This issue is now resolved for the vast majority of users. You may > experience some delays in mail delivery, although we expect these to > be resolved shortly. A small group of accounts, however, may continue > to show errors, and we'll be watching these errors closely to ensure > they're fixed as soon as possible. We apologize for the inconvenience > today and appreciate your patience.
> On Mar 27, 12:49 pm, Google Guide wrote:
> > A subset of our users are still experiencing 'Server Errors' and > > 'Oops' messages when trying to access Google Apps email accounts.
> > Since many of you depend on email communications, we want to assure > > you that we are working diligently to find a resolution. This is > > currently our top priority and we'll continue to post updates as they > > become available.- Hide quoted text -
> This issue is now resolved for the vast majority of users. You may > experience some delays in mail delivery, although we expect these to > be resolved shortly. A small group of accounts, however, may continue > to show errors, and we'll be watching these errors closely to ensure > they're fixed as soon as possible. We apologize for the inconvenience > today and appreciate your patience.
> On Mar 27, 12:49 pm, Google Guide wrote:
> > A subset of our users are still experiencing 'Server Errors' and > > 'Oops' messages when trying to access Google Apps email accounts.
> > Since many of you depend on email communications, we want to assure > > you that we are working diligently to find a resolution. This is > > currently our top priority and we'll continue to post updates as they > > become available.- Hide quoted text -
> This issue is now resolved for the vast majority of users. You may > experience some delays in mail delivery, although we expect these to > be resolved shortly. A small group of accounts, however, may continue > to show errors, and we'll be watching these errors closely to ensure > they're fixed as soon as possible. We apologize for the inconvenience > today and appreciate your patience.
> On Mar 27, 12:49 pm, Google Guide wrote:
> > A subset of our users are still experiencing 'Server Errors' and > > 'Oops' messages when trying to access Google Apps email accounts.
> > Since many of you depend on email communications, we want to assure > > you that we are working diligently to find a resolution. This is > > currently our top priority and we'll continue to post updates as they > > become available.
I have the same problem sincs yesterday... ongoing "server errors" "We're sorry, but your Gmail account is currently experiencing errors. You won't be able to log in while these errors last, but don't worry, your account data and messages are safe. Our engineers are working to resolve this issue.
Please try logging in to your account again in a few minutes."
I don't understand why the "normal" Gmail works constatly without problems and why google apps are an instance to the contrary!! Should I switch back to my old eMail provider?!
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