Is there anything I can do to get out of a "H99 Platform Error" hole on a production site?
According to the documentation: "This indicates an internal error in the Heroku platform. Unlike all of the other errors which will require action from you to correct, this one does not require action from you. Try again in a minute, or check the status site."
I filed a support ticket ten hours ago, but it's not a business day in the US and I may have to wait another 20 hours for it to be processed.
Is there anything I can do short of creating a new application with my code, adding back my add-ons, and redirecting my custom domain there?
I think my application went offline when I upgraded an add-on; I haven't touched my code this weekend.
Yikes! Have you tried reverting your changes, to confirm if upgrade is responsible for the issue?
From: heroku@googlegroups.com [mailto:heroku@googlegroups.com] On Behalf Of Stephen Cremin Sent: Sunday, February 12, 2012 9:48 AM To: heroku Subject: Production site down for ten hours with "H99 Platform Error"; anybody solve this themselves outside support hours?
Is there anything I can do to get out of a "H99 Platform Error" hole on a production site?
According to the documentation: "This indicates an internal error in the Heroku platform. Unlike all of the other errors which will require action from you to correct, this one does not require action from you. Try again in a minute, or check the status site."
I filed a support ticket ten hours ago, but it's not a business day in the US and I may have to wait another 20 hours for it to be processed.
Is there anything I can do short of creating a new application with my code, adding back my add-ons, and redirecting my custom domain there?
I think my application went offline when I upgraded an add-on; I haven't touched my code this weekend.
Stephen
-- You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to heroku@googlegroups.com. To unsubscribe from this group, send email to heroku+unsubscribe@googlegroups.com. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
> Yikes! Have you tried reverting your changes, to confirm if upgrade is responsible for the issue?
> From: heroku@googlegroups.com [mailto:heroku@googlegroups.com] On Behalf Of Stephen Cremin > Sent: Sunday, February 12, 2012 9:48 AM > To: heroku > Subject: Production site down for ten hours with "H99 Platform Error"; anybody solve this themselves outside support hours?
> Is there anything I can do to get out of a "H99 Platform Error" hole on a production site?
> According to the documentation: "This indicates an internal error in the Heroku platform. Unlike all of the other errors which will require action from you to correct, this one does not require action from you. Try again in a minute, or check the status site."
> I filed a support ticket ten hours ago, but it's not a business day in the US and I may have to wait another 20 hours for it to be processed.
> Is there anything I can do short of creating a new application with my code, adding back my add-ons, and redirecting my custom domain there?
> I think my application went offline when I upgraded an add-on; I haven't touched my code this weekend.
> Stephen > -- > You received this message because you are subscribed to the Google Groups "Heroku" group. > To post to this group, send email to heroku@googlegroups.com. > To unsubscribe from this group, send email to heroku+unsubscribe@googlegroups.com. > For more options, visit this group at http://groups.google.com/group/heroku?hl=en. > -- > You received this message because you are subscribed to the Google Groups "Heroku" group. > To post to this group, send email to heroku@googlegroups.com. > To unsubscribe from this group, send email to heroku+unsubscribe@googlegroups.com. > For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
Yes, I did add/remove/restart throughout the day without success. The change was just to update SendGrid from Silver to Gold.
BUT the good news is that I'm back online. After emailing the group, I pushed a developer branch onto the production site and that got my website kickstarted. Lesson learnt.
Thanks for swift response, both. I did file an urgent support request ten hours ago, but it seem that wouldn't have been processed until Monday.
Stephen
On 13 February 2012 01:59, Mike Abner <mike.ab...@gmail.com> wrote:
> I assume you've tried restarting your app, removing and re-adding the > addon, etc?
> Also, if you marked your ticket as urgent someone should answer.
> Mike
> On Feb 12, 2012, at 9:52 AM, "Tom O'Neill" <vay...@gmail.com> wrote:
> Yikes! Have you tried reverting your changes, to confirm if upgrade is > responsible for the issue?****
> ** **
> *From:* heroku@googlegroups.com [mailto:heroku@googlegroups.com] *On > Behalf Of *Stephen Cremin > *Sent:* Sunday, February 12, 2012 9:48 AM > *To:* heroku > *Subject:* Production site down for ten hours with "H99 Platform Error"; > anybody solve this themselves outside support hours?****
> ** **
> Is there anything I can do to get out of a "H99 Platform Error" hole on a > production site?****
> ** **
> According to the documentation: "This indicates an internal error in the > Heroku platform. Unlike all of the other errors which will require action > from you to correct, this one does not require action from you. Try again > in a minute, or check the status site."****
> ** **
> I filed a support ticket ten hours ago, but it's not a business day in the > US and I may have to wait another 20 hours for it to be processed.****
> ** **
> Is there anything I can do short of creating a new application with my > code, adding back my add-ons, and redirecting my custom domain there?****
> ** **
> I think my application went offline when I upgraded an add-on; I haven't > touched my code this weekend.****
> ** **
> Stephen****
> -- > You received this message because you are subscribed to the Google Groups > "Heroku" group. > To post to this group, send email to heroku@googlegroups.com. > To unsubscribe from this group, send email to > heroku+unsubscribe@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en.****
> -- > You received this message because you are subscribed to the Google Groups > "Heroku" group. > To post to this group, send email to heroku@googlegroups.com. > To unsubscribe from this group, send email to > heroku+unsubscribe@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en.
> -- > You received this message because you are subscribed to the Google Groups > "Heroku" group. > To post to this group, send email to heroku@googlegroups.com. > To unsubscribe from this group, send email to > heroku+unsubscribe@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en.
Just a small correction. It was just over seven hours, not ten. I'm in Beijing, the majority of my customers are in Berlin today and I've been keeping a third eye on the time on the US West Coast. I confused myself with the time zone maths.
Stephen
On 13 February 2012 02:00, Stephen Cremin <asianf...@gmail.com> wrote:
> Yes, I did add/remove/restart throughout the day without success. The > change was just to update SendGrid from Silver to Gold.
> BUT the good news is that I'm back online. After emailing the group, I > pushed a developer branch onto the production site and that got my website > kickstarted. Lesson learnt.
> Thanks for swift response, both. I did file an urgent support request ten > hours ago, but it seem that wouldn't have been processed until Monday.
> Stephen
> On 13 February 2012 01:59, Mike Abner <mike.ab...@gmail.com> wrote:
>> I assume you've tried restarting your app, removing and re-adding the >> addon, etc?
>> Also, if you marked your ticket as urgent someone should answer.
>> Mike
>> On Feb 12, 2012, at 9:52 AM, "Tom O'Neill" <vay...@gmail.com> wrote:
>> Yikes! Have you tried reverting your changes, to confirm if upgrade is >> responsible for the issue?****
>> ** **
>> *From:* heroku@googlegroups.com [mailto:heroku@googlegroups.com] *On >> Behalf Of *Stephen Cremin >> *Sent:* Sunday, February 12, 2012 9:48 AM >> *To:* heroku >> *Subject:* Production site down for ten hours with "H99 Platform Error"; >> anybody solve this themselves outside support hours?****
>> ** **
>> Is there anything I can do to get out of a "H99 Platform Error" hole on a >> production site?****
>> ** **
>> According to the documentation: "This indicates an internal error in the >> Heroku platform. Unlike all of the other errors which will require action >> from you to correct, this one does not require action from you. Try again >> in a minute, or check the status site."****
>> ** **
>> I filed a support ticket ten hours ago, but it's not a business day in >> the US and I may have to wait another 20 hours for it to be processed.*** >> *
>> ** **
>> Is there anything I can do short of creating a new application with my >> code, adding back my add-ons, and redirecting my custom domain there?****
>> ** **
>> I think my application went offline when I upgraded an add-on; I haven't >> touched my code this weekend.****
>> ** **
>> Stephen****
>> -- >> You received this message because you are subscribed to the Google Groups >> "Heroku" group. >> To post to this group, send email to heroku@googlegroups.com. >> To unsubscribe from this group, send email to >> heroku+unsubscribe@googlegroups.com. >> For more options, visit this group at >> http://groups.google.com/group/heroku?hl=en.****
>> -- >> You received this message because you are subscribed to the Google Groups >> "Heroku" group. >> To post to this group, send email to heroku@googlegroups.com. >> To unsubscribe from this group, send email to >> heroku+unsubscribe@googlegroups.com. >> For more options, visit this group at >> http://groups.google.com/group/heroku?hl=en.
>> -- >> You received this message because you are subscribed to the Google Groups >> "Heroku" group. >> To post to this group, send email to heroku@googlegroups.com. >> To unsubscribe from this group, send email to >> heroku+unsubscribe@googlegroups.com. >> For more options, visit this group at >> http://groups.google.com/group/heroku?hl=en.
I'm surprised you didn't get a response. Heroku has people working on the weekends I'm sure. I could walk across the street and knock on their door if you need it! ;)
Mike
On Feb 12, 2012, at 10:10 AM, Stephen Cremin <asianf...@gmail.com> wrote:
> Just a small correction. It was just over seven hours, not ten. I'm in Beijing, the majority of my customers are in Berlin today and I've been keeping a third eye on the time on the US West Coast. I confused myself with the time zone maths.
> Stephen
> On 13 February 2012 02:00, Stephen Cremin <asianf...@gmail.com> wrote: > Yes, I did add/remove/restart throughout the day without success. The change was just to update SendGrid from Silver to Gold.
> BUT the good news is that I'm back online. After emailing the group, I pushed a developer branch onto the production site and that got my website kickstarted. Lesson learnt.
> Thanks for swift response, both. I did file an urgent support request ten hours ago, but it seem that wouldn't have been processed until Monday.
> Stephen
> On 13 February 2012 01:59, Mike Abner <mike.ab...@gmail.com> wrote: > I assume you've tried restarting your app, removing and re-adding the addon, etc?
> Also, if you marked your ticket as urgent someone should answer.
> Mike
> On Feb 12, 2012, at 9:52 AM, "Tom O'Neill" <vay...@gmail.com> wrote:
>> Yikes! Have you tried reverting your changes, to confirm if upgrade is responsible for the issue?
>> From: heroku@googlegroups.com [mailto:heroku@googlegroups.com] On Behalf Of Stephen Cremin >> Sent: Sunday, February 12, 2012 9:48 AM >> To: heroku >> Subject: Production site down for ten hours with "H99 Platform Error"; anybody solve this themselves outside support hours?
>> Is there anything I can do to get out of a "H99 Platform Error" hole on a production site?
>> According to the documentation: "This indicates an internal error in the Heroku platform. Unlike all of the other errors which will require action from you to correct, this one does not require action from you. Try again in a minute, or check the status site."
>> I filed a support ticket ten hours ago, but it's not a business day in the US and I may have to wait another 20 hours for it to be processed.
>> Is there anything I can do short of creating a new application with my code, adding back my add-ons, and redirecting my custom domain there?
>> I think my application went offline when I upgraded an add-on; I haven't touched my code this weekend.
>> Stephen
>> -- >> You received this message because you are subscribed to the Google Groups "Heroku" group. >> To post to this group, send email to heroku@googlegroups.com. >> To unsubscribe from this group, send email to heroku+unsubscribe@googlegroups.com. >> For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
>> -- >> You received this message because you are subscribed to the Google Groups "Heroku" group. >> To post to this group, send email to heroku@googlegroups.com. >> To unsubscribe from this group, send email to heroku+unsubscribe@googlegroups.com. >> For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
> -- > You received this message because you are subscribed to the Google Groups "Heroku" group. > To post to this group, send email to heroku@googlegroups.com. > To unsubscribe from this group, send email to heroku+unsubscribe@googlegroups.com. > For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
> -- > You received this message because you are subscribed to the Google Groups "Heroku" group. > To post to this group, send email to heroku@googlegroups.com. > To unsubscribe from this group, send email to heroku+unsubscribe@googlegroups.com. > For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
If it happens again, I might just send you an email to knock on the door for me, Mike, when you're next out walking the dog, etc.
I don't spend thousands of $ a month, but I do spend thousand of $ a year on hosting my application on Heroku, when you add in the cost of various third-party add-ons. But I'm still a happy customer and will chalk this one down to a lesson learnt.
It's gone 2am here in Beijing so I'm gonna call it a night.
Stephen
On 13 February 2012 02:15, Mike Abner <mike.ab...@gmail.com> wrote:
> I'm surprised you didn't get a response. Heroku has people working on the > weekends I'm sure. I could walk across the street and knock on their door > if you need it! ;)
> Mike
> On Feb 12, 2012, at 10:10 AM, Stephen Cremin <asianf...@gmail.com> wrote:
> Just a small correction. It was just over seven hours, not ten. I'm in > Beijing, the majority of my customers are in Berlin today and I've been > keeping a third eye on the time on the US West Coast. I confused myself > with the time zone maths.
> Stephen
> On 13 February 2012 02:00, Stephen Cremin <asianf...@gmail.com> wrote:
>> Yes, I did add/remove/restart throughout the day without success. The >> change was just to update SendGrid from Silver to Gold.
>> BUT the good news is that I'm back online. After emailing the group, I >> pushed a developer branch onto the production site and that got my website >> kickstarted. Lesson learnt.
>> Thanks for swift response, both. I did file an urgent support request ten >> hours ago, but it seem that wouldn't have been processed until Monday.
>> Stephen
>> On 13 February 2012 01:59, Mike Abner <mike.ab...@gmail.com> wrote:
>>> I assume you've tried restarting your app, removing and re-adding the >>> addon, etc?
>>> Also, if you marked your ticket as urgent someone should answer.
>>> Mike
>>> On Feb 12, 2012, at 9:52 AM, "Tom O'Neill" <vay...@gmail.com> wrote:
>>> Yikes! Have you tried reverting your changes, to confirm if upgrade is >>> responsible for the issue?****
>>> ** **
>>> *From:* heroku@googlegroups.com [mailto:heroku@googlegroups.com] *On >>> Behalf Of *Stephen Cremin >>> *Sent:* Sunday, February 12, 2012 9:48 AM >>> *To:* heroku >>> *Subject:* Production site down for ten hours with "H99 Platform >>> Error"; anybody solve this themselves outside support hours?****
>>> ** **
>>> Is there anything I can do to get out of a "H99 Platform Error" hole on >>> a production site?****
>>> ** **
>>> According to the documentation: "This indicates an internal error in the >>> Heroku platform. Unlike all of the other errors which will require action >>> from you to correct, this one does not require action from you. Try again >>> in a minute, or check the status site."****
>>> ** **
>>> I filed a support ticket ten hours ago, but it's not a business day in >>> the US and I may have to wait another 20 hours for it to be processed.** >>> **
>>> ** **
>>> Is there anything I can do short of creating a new application with my >>> code, adding back my add-ons, and redirecting my custom domain there?*** >>> *
>>> ** **
>>> I think my application went offline when I upgraded an add-on; I haven't >>> touched my code this weekend.****
>>> ** **
>>> Stephen****
>>> -- >>> You received this message because you are subscribed to the Google >>> Groups "Heroku" group. >>> To post to this group, send email to heroku@googlegroups.com. >>> To unsubscribe from this group, send email to >>> heroku+unsubscribe@googlegroups.com. >>> For more options, visit this group at >>> http://groups.google.com/group/heroku?hl=en.****
>>> -- >>> You received this message because you are subscribed to the Google >>> Groups "Heroku" group. >>> To post to this group, send email to heroku@googlegroups.com. >>> To unsubscribe from this group, send email to >>> heroku+unsubscribe@googlegroups.com. >>> For more options, visit this group at >>> http://groups.google.com/group/heroku?hl=en.
>>> -- >>> You received this message because you are subscribed to the Google >>> Groups "Heroku" group. >>> To post to this group, send email to heroku@googlegroups.com. >>> To unsubscribe from this group, send email to >>> heroku+unsubscribe@googlegroups.com. >>> For more options, visit this group at >>> http://groups.google.com/group/heroku?hl=en.
> -- > You received this message because you are subscribed to the Google Groups > "Heroku" group. > To post to this group, send email to heroku@googlegroups.com. > To unsubscribe from this group, send email to > heroku+unsubscribe@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en.
> -- > You received this message because you are subscribed to the Google Groups > "Heroku" group. > To post to this group, send email to heroku@googlegroups.com. > To unsubscribe from this group, send email to > heroku+unsubscribe@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en.
