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HEALTH :
MEDICAL :
HEALTH INFORMATION LITERACY:
Health Literacy and Patient Safety:
Help Patients Understand:
Manual for Clinicians
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Health Literacy and Patient Safety:
Help Patients Understand
Manual for Clinicians
Second edition
Author:
Barry D. Weiss, MD
University of Arizona College of Medicine, Tucson
With contributions from:
Joanne G. Schwartzberg, MD, American Medical Association, Chicago
Terry C. Davis, PhD, Louisiana State University, Shreveport
Ruth M. Parker, MD, Emory University College of Medicine, Atlanta
Patricia E. Sokol, RN, JD, American Medical Association, Chicago
Mark V. Williams, MD, Emory University College of Medicine, Atlanta
American Medical Association
Health Literacy Program
http://www.ama-assn.org/resources/doc/
ama-foundation/healthlitclinicians.pdf
A shorter URL for the above link:
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Table of contents
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Introduction
Health literacy
National Assessment of Adult Literacy
Proficient skills
Intermediate skills
Basic skills
Below basic skills
Population groups at risk for limited health literacy
Day-to-day problems associated with limited health literacy
Implications of limited health literacy
Literacy and health knowledge
Literacy and health outcomes
Literacy and health care costs
Literacy and the law
You cant tell by looking 16
How can I tell if an individual patient has limited health literacy skills?
Red flags
The social history
Medication review
Measuring health literacy
Strategies to enhance your patients health literacy 22
Making your practice patient-friendly
Attitude of helpfulness
Scheduling appointments
Office check-in procedures
Referrals and ancillary tests
Improving interpersonal communication with patients 28
Communication and malpractice lawsuits
Communication and medical outcomes
Steps to improving communication with patients
Slow down
Use plain, nonmedical language
Show or draw pictures to enhance patients understanding and recall
Limit the amount of information given at each visitand repeat it
Use the teach-back technique
Create a shame-free environment: Encourage questions
- Ask-Me-3
Creating and using patient-friendly written materials 35
Written consent forms and patient education handouts
Principles for creating patient-friendly written materials
- Depth and detail of the message
- Complexity of text
- Format
- User testing
Nonwritten patient education materials
Graphic illustrations (pictures, pictographs, models)
Audiotapes and compact discs
Videotapes
Computer-assisted education
Final comments
Case discussions
Useful resources
CME questionnaire
CME answer sheet
References
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Sincerely,
David Dillard
Temple University
(215) 204 - 4584
jw...@temple.edu
http://daviddillard.businesscard2.com
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Bushell, R. & Sheldon, P. (eds),
Wellness and Tourism: Mind, Body, Spirit,
Place, New York: Cognizant Communication Books.
Wellness Tourism: Bibliographic and Webliographic Essay
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