HEALTH : MEDICAL : HEALTH INFORMATION LITERACY: Health Literacy and Patient Safety: Help Patients Understand: Manual for Clinicians

1 view
Skip to first unread message

David P. Dillard

unread,
Jan 2, 2012, 5:42:27 PM1/2/12
to Net-Gold -- Educator Gold, Educator Gold, net-...@freelists.org, Net-Gold, NetGold, Net-Gold, K-12ADMINLIFE, K12AdminLIFE, MediaMentor, Digital Divide Diversity MLS, NetGold, Net-Platinum, Sean Grigsby, Net-Gold, Temple Gold Discussion Group, Temple University Net-Gold Archive, Health Lists -- Health Diet Fitness Recreation Sports Tourism, Health Diet Fitness Recreation Sports, HEALTH-RECREATIO...@listserv.temple.edu, Sport-Med, spor...@googlegroups.com, sport...@yahoogroups.com, spor...@listserv.temple.edu

.

.

HEALTH :

MEDICAL :

HEALTH INFORMATION LITERACY:

Health Literacy and Patient Safety:

Help Patients Understand:

Manual for Clinicians


.

.

Health Literacy and Patient Safety:
Help Patients Understand
Manual for Clinicians

Second edition

Author:
Barry D. Weiss, MD
University of Arizona College of Medicine, Tucson

With contributions from:

Joanne G. Schwartzberg, MD, American Medical Association, Chicago
Terry C. Davis, PhD, Louisiana State University, Shreveport
Ruth M. Parker, MD, Emory University College of Medicine, Atlanta
Patricia E. Sokol, RN, JD, American Medical Association, Chicago
Mark V. Williams, MD, Emory University College of Medicine, Atlanta

American Medical Association

Health Literacy Program

http://www.ama-assn.org/resources/doc/
ama-foundation/healthlitclinicians.pdf

A shorter URL for the above link:

http://tinyurl.com/6wx6oyj

.

.

Table of contents

.

Introduction

Health literacy

National Assessment of Adult Literacy

Proficient skills

Intermediate skills

Basic skills

Below basic skills

Population groups at risk for limited health literacy

Day-to-day problems associated with limited health literacy

Implications of limited health literacy

Literacy and health knowledge

Literacy and health outcomes

Literacy and health care costs

Literacy and the law

You cant tell by looking 16

How can I tell if an individual patient has limited health literacy skills?

Red flags

The social history

Medication review

Measuring health literacy

Strategies to enhance your patients health literacy 22

Making your practice patient-friendly

Attitude of helpfulness

Scheduling appointments

Office check-in procedures

Referrals and ancillary tests

Improving interpersonal communication with patients 28

Communication and malpractice lawsuits

Communication and medical outcomes

Steps to improving communication with patients

Slow down

Use plain, nonmedical language

Show or draw pictures to enhance patients understanding and recall

Limit the amount of information given at each visitand repeat it

Use the teach-back technique

Create a shame-free environment: Encourage questions

- Ask-Me-3

Creating and using patient-friendly written materials 35

Written consent forms and patient education handouts

Principles for creating patient-friendly written materials

- Depth and detail of the message

- Complexity of text

- Format

- User testing

Nonwritten patient education materials

Graphic illustrations (pictures, pictographs, models)

Audiotapes and compact discs

Videotapes

Computer-assisted education

Final comments

Case discussions

Useful resources

CME questionnaire

CME answer sheet

References

.

.

.

Sincerely,
David Dillard
Temple University
(215) 204 - 4584
jw...@temple.edu
http://daviddillard.businesscard2.com

Net-Gold
http://groups.yahoo.com/group/net-gold
http://listserv.temple.edu/archives/net-gold.html
Index: http://tinyurl.com/myxb4w
http://groups.google.com/group/net-gold?hl=en


General Internet & Print Resources
http://guides.temple.edu/general-internet
COUNTRIES
http://guides.temple.edu/general-country-info
EMPLOYMENT
http://guides.temple.edu/EMPLOYMENT
TOURISM
http://guides.temple.edu/tourism
DISABILITIES
http://guides.temple.edu/DISABILITIES
INDOOR GARDENING
http://tech.groups.yahoo.com/group/IndoorGardeningUrban/
Educator-Gold
http://groups.yahoo.com/group/Educator-Gold/
K12ADMINLIFE
http://groups.yahoo.com/group/K12AdminLIFE/
The Russell Conwell Learning Center Research Guide:
THE COLLEGE LEARNING CENTER
http://tinyurl.com/yae7w79

Nina Dillard's Photographs on Net-Gold
http://tinyurl.com/36qd2o
and also http://gallery.me.com/neemers1
http://www.flickr.com/photos/neemers/
Twitter: davidpdillard


Bushell, R. & Sheldon, P. (eds),
Wellness and Tourism: Mind, Body, Spirit,
Place, New York: Cognizant Communication Books.
Wellness Tourism: Bibliographic and Webliographic Essay
David P. Dillard
http://tinyurl.com/p63whl
http://tinyurl.com/ou53aw


INDOOR GARDENING
Improve Your Chances for Indoor Gardening Success
http://tech.groups.yahoo.com/group/IndoorGardeningUrban/
http://groups.google.com/group/indoor-gardening-and-urban-gardening


SPORT-MED
https://www.jiscmail.ac.uk/lists/sport-med.html
http://groups.google.com/group/sport-med
http://groups.yahoo.com/group/sports-med/
http://listserv.temple.edu/archives/sport-med.html


HEALTH DIET FITNESS RECREATION SPORTS TOURISM
http://health.groups.yahoo.com/group/healthrecsport/
http://groups.google.com/group/healthrecsport
http://healthrecsport.jiglu.com/
http://listserv.temple.edu/archives/health-recreation-sports-tourism.html


.

.

Please Ignore All Links to JIGLU
in search results for Net-Gold and related lists.
The Net-Gold relationship with JIGLU has
been terminated by JIGLU and these are dead links.
http://groups.yahoo.com/group/Net-Gold/message/30664
http://health.groups.yahoo.com/group/healthrecsport/message/145

.

.

Reply all
Reply to author
Forward
0 new messages