Received: by 10.180.105.2 with SMTP id gi2mr1385572wib.4.1348487479545; Mon, 24 Sep 2012 04:51:19 -0700 (PDT) X-BeenThere: hackerspacesg@googlegroups.com Received: by 10.180.78.230 with SMTP id e6ls450136wix.4.gmail; Mon, 24 Sep 2012 04:51:09 -0700 (PDT) Received: by 10.180.107.38 with SMTP id gz6mr279304wib.0.1348487469085; Mon, 24 Sep 2012 04:51:09 -0700 (PDT) Received: by 10.216.101.133 with SMTP id b5msweg; Mon, 24 Sep 2012 03:41:16 -0700 (PDT) Received: by 10.204.127.19 with SMTP id e19mr78799bks.4.1348483276507; Mon, 24 Sep 2012 03:41:16 -0700 (PDT) Received: by 10.204.127.19 with SMTP id e19mr78798bks.4.1348483276482; Mon, 24 Sep 2012 03:41:16 -0700 (PDT) Return-Path: Received: from mail-lb0-f180.google.com (mail-lb0-f180.google.com [209.85.217.180]) by gmr-mx.google.com with ESMTPS id 27si579066bks.3.2012.09.24.03.41.15 (version=TLSv1/SSLv3 cipher=OTHER); Mon, 24 Sep 2012 03:41:15 -0700 (PDT) Received-SPF: pass (google.com: domain of table...@gmail.com designates 209.85.217.180 as permitted sender) client-ip=209.85.217.180; Authentication-Results: gmr-mx.google.com; spf=pass (google.com: domain of table...@gmail.com designates 209.85.217.180 as permitted sender) smtp.mail=table...@gmail.com; dkim=pass header...@gmail.com Received: by lbbge1 with SMTP id ge1so1112309lbb.39 for ; Mon, 24 Sep 2012 03:41:15 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=mime-version:in-reply-to:references:from:date:message-id:subject:to :content-type; bh=INxsJdB5KU3xuUcYM+rZeIqYKoJhn5cLMfcEM5iQrLs=; b=z843mM/HmNSNoqV8eVdbZy1hXcnZFPeFc2j6yIY8Svucx0d+0TW5ZiKafrCbunbAeU F6nT2G7R/BAnIjj/YnQPOyBVzLBVnnTbdgevX57tc/0jik8crfx2fNMuQh3Zli47tXUu Ws99co/0pWTDASsTvY70tq1/eGm9Kbqa2hWLwXxLEcEJO7hcYHeoj8cmLWvTdg/Eyoyb 73oZTvGXXlC97dAC50TsBl6busXhd4YMryxzYuBnCmFkZ24HTSUBCS77ZeMT7PU+/0Ko krjorInUtRDRHGy8JwqEzyuFd0DMxJ3Nxw5MRWB5bKFtZfJ7aKgzwqWBBaXExq9O+4En x/cg== Received: by 10.152.106.15 with SMTP id gq15mr10090096lab.42.1348483274904; Mon, 24 Sep 2012 03:41:14 -0700 (PDT) MIME-Version: 1.0 Received: by 10.114.25.70 with HTTP; Mon, 24 Sep 2012 03:40:54 -0700 (PDT) In-Reply-To: <3a0c3d48-a7c9-4ec9-acb3-bada32fe46d8@googlegroups.com> References: <3a0c3d48-a7c9-4ec9-acb3-bada32fe46d8@googlegroups.com> From: Julian Date: Mon, 24 Sep 2012 18:40:54 +0800 Message-ID: Subject: Re: [HackerspaceSG] Help with helpdesk solution? To: hackerspacesg@googlegroups.com Content-Type: multipart/alternative; boundary=f46d0407115d96138704ca703a77 --f46d0407115d96138704ca703a77 Content-Type: text/plain; charset=ISO-8859-1 Try http://www.uservoice.com/. and or http://groovehq.com/ On Mon, Sep 24, 2012 at 6:19 PM, ChrisChong wrote: > Hello! > > I'm looking for a helpdesk solution for my company, Load Impact, and am > wondering if anyone has any recommendations to offer. > > What we need is primarily an easy way to manage a knowledgebase > (FAQ/blog/code examples) with a great search functionality. Added bonuses > would be a ticketing system, customer rating system, chat, Twitter > integration... > > I've been checking out Zendesk and Desk over the past week, but both > options have their kudos and crappiness, and are really quite expensive to > boot, especially when scaling up. So I thought I'd give a shoutout here. > Any recommendations would be supremely appreciated! > > Cheers > Chris > > -- > -- > Chat: http://hackerspace.sg/chat > > > > -- Rootin for you, Julian Low Team Zopim Zopim Live Chat ~ Engage your Traffic Today DID: 408 585 8249 Twitter: @Julian_Zopim Facebook: Zopim Group Skype ID: Beachcomberdude --f46d0407115d96138704ca703a77 Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable Try=A0 http://www.uservoice.com/.=A0
and or=A0




On Mon, Sep 24, 2012 at 6:19 PM, ChrisChong <chris.chonghuihui= @gmail.com> wrote:
Hello!

I'm looking for a helpdesk solution for my co= mpany, Load Impact, and am wondering if anyone has any recommendations to o= ffer.

What we need is primarily an easy way to man= age a knowledgebase (FAQ/blog/code examples) with a great search functional= ity. Added bonuses would be a ticketing system, customer rating system, cha= t, Twitter integration...=A0

I've been checking out Zendesk and Desk over the pa= st week, but both options have their kudos and crappiness, and are really q= uite expensive to boot, especially when scaling up. So I thought I'd gi= ve a shoutout here. Any recommendations would be supremely appreciated!

Cheers
Chris

--
--
Chat: http://hacke= rspace.sg/chat
=A0
=A0
=A0



--
Rootin for you,
Julian Low
Team Zopim
Twitter: @Julian_Zopim
Facebook:=A0Zopim Group
Skype ID: Beachcomberdude

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