GrowlMail no longer works

[Rob]

With the installation of Growl 1.2, GrowlMail refuses to install. It
keeps giving me an error that says, "The installer could not install
some files in '/temp/GrowlMail-Installation-Temp". Contact the
software manufacturer for assistance."

I searched the Internet and found a handful of folks who encountered
the same problem. In those instances, they repaired permissions and
the installation was successful. I repaired my permissions but no go.

Rob

[Peter Hosey]

On Oct 3, 2009, at 07:39:17, Rob wrote:
> It keeps giving me an error that says, "The installer could not
> install some files in '/temp/GrowlMail-Installation-Temp".

Try this in the Terminal:

ls -dl /tmp /tmp/GrowlMail-Installation-Temp

(Note: It's /tmp, not /temp.)

[Rob]

It returns this:

iMac:~ iMac$ ls -dl /tmp /tmp/GrowlMail-Installation-Temp
lrwxr-xr-x@ 1 root admin 11 Aug 14 2008 /tmp -> private/tmp
drwxr-xr-x 2 iMac wheel 68 Oct 3 22:19 /tmp/GrowlMail-Installation-
Temp

[Peter Hosey]

On Oct 3, 2009, at 20:20:23, Rob wrote:
> iMac:~ iMac$ ls -dl /tmp /tmp/GrowlMail-Installation-Temp
> lrwxr-xr-x@ 1 root admin 11 Aug 14 2008 /tmp -> private/tmp
> drwxr-xr-x 2 iMac wheel 68 Oct 3 22:19 /tmp/GrowlMail-
> Installation-
> Temp

Are you trying to install from a different account than “iMac”?

[Rob]

No. In fact, and as "risky" as it may be, I only have one account on
this machine.

[Peter Hosey]

On Oct 3, 2009, at 07:39:17, Rob wrote:

> "The installer could not install some files in '/temp/GrowlMail-
> Installation-Temp".

Please send us the full-detail Installer log.

[Rob]

How do I do that?

[Peter Hosey]

On Oct 9, 2009, at 17:15:27, Rob wrote:
> How do I do that?

After the installation fails:

1. Choose “Installer Log” from the Window menu.
2. Set the Detail Level to “All Messages”.
3. Select All.
4. Copy.

Then paste what you copied into your reply to this message.

[daye]

Is this a solution to this problem. I just encountered it today.

Here's my complete installation log...

thanks
-daye.

Oct 9 20:01:55 computer Installer[302]: @(#)PROGRAM:Install
PROJECT:Install-388
Oct 9 20:01:55 computer Installer[302]: @(#)PROGRAM:Installer
PROJECT:Installer-281
Oct 9 20:01:55 computer Installer[302]: Hardware: PowerMac7,2 @ 2.00
GHz (x 2), 3584 MB RAM
Oct 9 20:01:55 computer Installer[302]: Running OS Build: Mac OS X
10.5.8 (9L31a)
Oct 9 20:01:55 computer Installer[302]: Env: PATH=/usr/bin:/bin:/usr/
sbin:/sbin
Oct 9 20:01:55 computer Installer[302]: Env: TMPDIR=/var/folders/uK/
uKkC7Qe0HbOTa9XyDqAeTU+++TI/-Tmp-/
Oct 9 20:01:55 computer Installer[302]: Env: SHELL=/bin/bash
Oct 9 20:01:55 computer Installer[302]: Env: HOME=/Users/username
Oct 9 20:01:55 computer Installer[302]: Env: USER=username
Oct 9 20:01:55 computer Installer[302]: Env: LOGNAME=username
Oct 9 20:01:55 computer Installer[302]: Env: DISPLAY=/tmp/launch-
E7PgtU/:0
Oct 9 20:01:55 computer Installer[302]: Env: SSH_AUTH_SOCK=/tmp/
launch-9boa2N/Listeners
Oct 9 20:01:55 computer Installer[302]: Env:
Apple_PubSub_Socket_Render=/tmp/launch-p9e2iF/Render
Oct 9 20:01:55 computer Installer[302]: Env:
__CF_USER_TEXT_ENCODING=0x1F5:0:0
Oct 9 20:01:55 computer Installer[302]: Env: SECURITYSESSIONID=812ff0
Oct 9 20:01:55 computer Installer[302]: Env: COMMAND_MODE=unix2003
Oct 9 20:01:55 computer Installer[302]: GrowlMail Installation Log
Oct 9 20:01:55 computer Installer[302]: Opened from: /Volumes/
Growl-1.2/Extras/GrowlMail/GrowlMail.pkg
Oct 9 20:01:58 computer installdb[304]: started (uid 96)
Oct 9 20:01:58 computer installdb[304]: Opened receipt database on
'/' with schema 17.
Oct 9 20:02:04 computer Installer[302]:
================================================================================
Oct 9 20:02:04 computer Installer[302]: User picked Standard Install
Oct 9 20:02:04 computer Installer[302]: Choices selected for
installation:
Oct 9 20:02:04 computer Installer[302]: Upgrade: "GrowlMail"
Oct 9 20:02:04 computer Installer[302]: Upgrade: "GrowlMail" at path
"//tmp/GrowlMail-Installation-Temp"
Oct 9 20:02:04 computer Installer[302]:
GrowlMail.pkg#growlmail.pkg : com.growl.growlmail.pkg : 1.2
Oct 9 20:02:04 computer Installer[302]:
================================================================================
Oct 9 20:02:04 computer Installer[302]: It took 0.00 seconds to
summarize the package selections.
Oct 9 20:02:04 computer Installer[302]: -[IFDInstallController
(Private) _buildInstallPlan]: location = file://localhost
Oct 9 20:02:04 computer Installer[302]: -[IFDInstallController
(Private) _buildInstallPlan]: file://localhost/Volumes/Growl-1.2/Extras/GrowlMail/GrowlMail.pkg#growlmail.pkg
Oct 9 20:02:05 computer Installer[302]: _installNextPackage of 1
Oct 9 20:02:05 computer Installer[302]: Starting installation:
Oct 9 20:02:05 computer Installer[302]: Preparing volume "computer"
for installation
Oct 9 20:02:05 computer Installer[302]: Configuring volume "computer"
Oct 9 20:02:06 computer Installer[302]: Preparing disk for local
booted install.
Oct 9 20:02:06 computer Installer[302]: Free space on "computer": 137
GB (147222528000 bytes).
Oct 9 20:02:06 computer Installer[302]: Create temporary directory "/
private/tmp/GrowlMail.pkg.3020gWL1d"
Oct 9 20:02:06 computer Installer[302]: Running install actions
Oct 9 20:02:06 computer Installer[302]: Processing growlmail:
Oct 9 20:02:06 computer Installer[302]: Determining files to install
Oct 9 20:02:06 computer Installer[302]: It took 0.07 seconds to
create the install plan for growlmail.
Oct 9 20:02:06 computer Installer[302]: Configuring deferred files
Oct 9 20:02:06 computer Installer[302]: Determining obsolete files
Oct 9 20:02:06 computer Installer[302]: Assembling temporary receipt
Oct 9 20:02:06 computer Installer[302]: Performing pre-extraction
actions
Oct 9 20:02:06 computer Installer[302]: run preupgrade script for
growlmail
Oct 9 20:02:07 computer Installer[302]: Removing obsoleted files
Oct 9 20:02:07 computer Installer[302]: Creating destination path
Oct 9 20:02:07 computer Installer[302]: Validating package payload
Oct 9 20:02:07 computer Installer[302]: Starting file extraction
Oct 9 20:02:07 computer payloadExtractor[316]: Initializing new flat-
package receipt.
Oct 9 20:02:07 computer installdb[304]: Error: Could not update
existing receipt using uid=501 as the prior owner is uid=0
Oct 9 20:02:07 computer payloadExtractor[316]: Error creating
receipt.
Oct 9 20:02:07 computer payloadExtractor[316]: pkgExtractor exited
with error 1 while processing package '/Volumes/Growl-1.2/Extras/
GrowlMail/GrowlMail.pkg'
Oct 9 20:02:07 computer Installer[302]: Install failed: The Installer
could not install some files in “/tmp/GrowlMail-Installation-Temp”.

Contact the software manufacturer for assistance.

Oct 9 20:02:07 computer Installer[302]: IFDInstallController 8640B0
state = 7
Oct 9 20:02:07 computer Installer[302]: Displaying 'Install Failed'
UI.
Oct 9 20:02:07 computer Installer[302]: 'Install Failed' UI displayed
message:'The Installer could not install some files in “/tmp/GrowlMail-
Installation-Temp”. Contact the software manufacturer for
assistance.'.
Oct 9 20:02:13 computer installdb[304]: done. (0.017u + 0.022s)

[Peter Hosey]

On Oct 9, 2009, at 20:08:36, daye wrote:
> Oct 9 20:02:07 computer Installer[302]: Install failed: The

> Installer could not install some files in “/tmp/GrowlMail-
> Installation-Temp”. Contact the software manufacturer for assistance.

Please send us the output that you get for running this command in
Terminal:

ls -dl /tmp/GrowlMail-Installation-Temp

[daye]

Here's the output.

drwxr-xr-x 2 daye wheel 68 Oct 9 20:02 /tmp/GrowlMail-Installation-
Temp


thanks
-daye.

[Rudy Richter]

this is the interesting part of the log, the GrowlMail-Installation-
Temp doesn't seem to actually be the issue.

it looks like you might want to try repairing permissions using disk
utility, for whatever reason your previous install of GrowlMail
resulted in a package receipt being owned by root instead of 501 (your
user account). your other option would be to try purging the
GrowlMail.pkg from /Library/Receipts and run the install again.

-rudy

On Oct 9, 11:08 pm, daye <daya...@gmail.com> wrote:
> Is this a solution to this problem.  I just encountered it today.
>

[daye]

Rudy.

Neither of these suggestions worked. Thanks for getting back to me so
quickly. Hate to lose Growl Mail, I hope there's a fix if a future
update if enough people are experiencing the issue.

Thanks
-daye.

[Peter Hosey]

On Oct 10, 2009, at 11:08:11, daye wrote:
> Neither of these suggestions worked.

Do you use FileVault?

If not, do you keep your Home folder on a separate volume?

[daye]

Peter

I don't use FileVault and my home folder is on the same volume. Have
you encountered any issues?

-daye.

[kaijin]

I am having the exact same issue detailed in this thread.

Mac OS X 10.5.8 PPC
Growl 1.2
Permissions repaired, followed by restart
Home folder not kept on separate volume
Do not use File Vault
Expunging receipts does not correct issue

The command “ls -dl /tmp /tmp/GrowlMail-Installation-Temp” returns
this:
lrwxr-xr-x@ 1 root admin 11 Jan 30 2009 /tmp -> private/tmp
drwxr-xr-x 2 kaismith wheel 68 Oct 10 16:32 /tmp/GrowlMail-
Installation-Temp

Full detail installer log:
Oct 10 16:53:01 [computer name] Installer[367]: @(#)PROGRAM:Install
PROJECT:Install-388
Oct 10 16:53:01 [computer name] Installer[367]: @(#)PROGRAM:Installer
PROJECT:Installer-281
Oct 10 16:53:01 [computer name] Installer[367]: Hardware: PowerBook5,6
@ 1.67 GHz, 2048 MB RAM
Oct 10 16:53:01 [computer name] Installer[367]: Running OS Build: Mac
OS X 10.5.8 (9L30)
Oct 10 16:53:01 [computer name] Installer[367]: Env: PATH=/usr/bin:/
bin:/usr/sbin:/sbin
Oct 10 16:53:01 [computer name] Installer[367]: Env: TMPDIR=/var/
folders/+h/+hu7qS-FF3atKNcxoFTOfE+++TQ/-Tmp-/
Oct 10 16:53:01 [computer name] Installer[367]: Env: SHELL=/bin/bash
Oct 10 16:53:01 [computer name] Installer[367]: Env: HOME=/Users/[user
name]
Oct 10 16:53:01 [computer name] Installer[367]: Env: USER=[user name]
Oct 10 16:53:01 [computer name] Installer[367]: Env: LOGNAME=[user
name]
Oct 10 16:53:01 [computer name] Installer[367]: Env: DISPLAY=/tmp/
launch-B8L9HI/:0
Oct 10 16:53:01 [computer name] Installer[367]: Env: SSH_AUTH_SOCK=/
tmp/launch-xvBKxM/Listeners
Oct 10 16:53:01 [computer name] Installer[367]: Env:
Apple_PubSub_Socket_Render=/tmp/launch-0S4YpK/Render
Oct 10 16:53:01 [computer name] Installer[367]: Env:
COMMAND_MODE=unix2003
Oct 10 16:53:01 [computer name] Installer[367]: Env:
SECURITYSESSIONID=899930
Oct 10 16:53:01 [computer name] Installer[367]: Env:
__CF_USER_TEXT_ENCODING=0x1F7:0:0
Oct 10 16:53:01 [computer name] Installer[367]: GrowlMail Installation
Log
Oct 10 16:53:01 [computer name] Installer[367]: Opened from: /Users/
[user name]/Library/Application Support/Growl/Extras/GrowlMail/
GrowlMail.pkg
Oct 10 16:53:02 [computer name] installdb[369]: started (uid 96)
Oct 10 16:53:02 [computer name] installdb[369]: Opened receipt

database on '/' with schema 17.

Oct 10 16:53:05 [computer name] Installer[367]:
================================================================================
Oct 10 16:53:05 [computer name] Installer[367]: User picked Standard
Install
Oct 10 16:53:05 [computer name] Installer[367]: Choices selected for
installation:
Oct 10 16:53:05 [computer name] Installer[367]: Upgrade: "GrowlMail"
Oct 10 16:53:05 [computer name] Installer[367]: Upgrade: "GrowlMail"
at path "//tmp/GrowlMail-Installation-Temp"
Oct 10 16:53:05 [computer name] Installer[367]:
GrowlMail.pkg#growlmail.pkg : com.growl.growlmail.pkg : 1.2
Oct 10 16:53:05 [computer name] Installer[367]:
================================================================================
Oct 10 16:53:05 [computer name] Installer[367]: It took 0.00 seconds

to summarize the package selections.

Oct 10 16:53:05 [computer name] Installer[367]: -[IFDInstallController

(Private) _buildInstallPlan]: location = file://localhost

Oct 10 16:53:05 [computer name] Installer[367]: -[IFDInstallController
(Private) _buildInstallPlan]: file://localhost/Users/[user name]/
Library/Application%20Support/Growl/Extras/GrowlMail/
GrowlMail.pkg#growlmail.pkg
Oct 10 16:53:05 [computer name] Installer[367]: _installNextPackage of
1
Oct 10 16:53:05 [computer name] Installer[367]: Starting installation:
Oct 10 16:53:05 [computer name] Installer[367]: Preparing volume
"[computer name]" for installation
Oct 10 16:53:05 [computer name] Installer[367]: Configuring volume
"[computer name]"
Oct 10 16:53:06 [computer name] Installer[367]: Preparing disk for
local booted install.
Oct 10 16:53:06 [computer name] Installer[367]: Free space on
"[computer name]": 36.4 GB (39096979456 bytes).
Oct 10 16:53:06 [computer name] Installer[367]: Create temporary
directory "/private/tmp/GrowlMail.pkg.367Nr7ALS"
Oct 10 16:53:06 [computer name] Installer[367]: Running install
actions
Oct 10 16:53:06 [computer name] Installer[367]: Processing growlmail:
Oct 10 16:53:06 [computer name] Installer[367]: Determining files to
install
Oct 10 16:53:06 [computer name] Installer[367]: It took 0.05 seconds

to create the install plan for growlmail.

Oct 10 16:53:06 [computer name] Installer[367]: Configuring deferred
files
Oct 10 16:53:06 [computer name] Installer[367]: Determining obsolete
files
Oct 10 16:53:06 [computer name] Installer[367]: Assembling temporary
receipt
Oct 10 16:53:06 [computer name] Installer[367]: Performing pre-
extraction actions
Oct 10 16:53:06 [computer name] Installer[367]: run preupgrade script
for growlmail
Oct 10 16:53:07 [computer name] Installer[367]: Removing obsoleted
files
Oct 10 16:53:07 [computer name] Installer[367]: Creating destination
path
Oct 10 16:53:07 [computer name] Installer[367]: Validating package
payload
Oct 10 16:53:07 [computer name] Installer[367]: Starting file
extraction
Oct 10 16:53:07 [computer name] payloadExtractor[378]: Initializing
new flat-package receipt.
Oct 10 16:53:07 [computer name] installdb[369]: Error: Could not
update existing receipt using uid=503 as the prior owner is uid=0
Oct 10 16:53:07 [computer name] payloadExtractor[378]: Error creating
receipt.
Oct 10 16:53:07 [computer name] payloadExtractor[378]: pkgExtractor
exited with error 1 while processing package '/Users/[user name]/
Library/Application Support/Growl/Extras/GrowlMail/GrowlMail.pkg'
Oct 10 16:53:07 [computer name] Installer[367]: Install failed: The

Installer could not install some files in “/tmp/GrowlMail-Installation-

Temp”. Contact the software manufacturer for assistance.

Oct 10 16:53:07 [computer name] Installer[367]: IFDInstallController
868250 state = 7
Oct 10 16:53:07 [computer name] Installer[367]: Displaying 'Install
Failed' UI.
Oct 10 16:53:07 [computer name] Installer[367]: 'Install Failed' UI

displayed message:'The Installer could not install some files in “/tmp/

GrowlMail-Installation-Temp”. Contact the software manufacturer for
assistance.'.
Oct 10 16:53:14 [computer name] installdb[369]: done. (0.020u +
0.018s)

[kaijin]

Also, I've posted this to the Growl forum:
http://forums.cocoaforge.com/viewtopic.php?f=6&t=21241&p=121391&sid=85fa3dcf6bcd309468601cfe611ad699#p121391

[daye]

Sorry Peter, completely misread that you were the initial person
helping me out. Thanks to both you and Rudy for the suggestions. I
failed to mention I'm running 10.5.8 and things were working pre the
update. Kaijin, did you recently update to 10.5.8 and then GrowlMail
stopped working or did things just stop working all of a sudden? And
I'm running Growl 1.2. I really can't recall the order of the
upgrades. But I upgraded the OS and Growl on the same day and can't
recall if GrowlMail stopped working after the OS upgrade or the Growl
upgrade.

Thanks again.

-daye.

[kaijin]

Daye,

I have used GrowlMail successfully in the past. I didn't recently
upgrade to 10.5.8, nor did I update the OS and Growl on the same day.

I did not experience issues with GrowlMail until converting from POP
to IMAP access in Mail.app. (I didn't upgrade to Growl 1.2 and set-up
IMAP access on the same day). After converting from POP to IMAP, I
noticed I had stopped receiving GrowlMail notifications. (I had
disabled GrowlMail notifications while Mail.app imported all my
messages into the new IMAP account inbox. When I re-enabled GrowlMail,
no notifications appeared for new, arriving Inbox messages). I
uninstalled GrowlMail and reinstalled using the Extras >
GrowlMail .pkg bundled with Growl 1.2. Strangely, I was prompted for
an admin password, then I received the error message. After repairing
permissions and a restart, I'm no longer prompted for an admin
password, but the install still fails with the same error message
displayed.

[daye]

Kaijin.

Strange.

I finally got some time to get on my laptop. I upgraded to 10.5.8 but
I did not upgrade Growl, I'm still running 1.1.5 and installed
GrowlMail just fine. It's working as it should. I uninstalled Growl
1.2 and installed an older version, 1.1.4, and then installed
GrowlMail and everything is working correctly on my desktop again. It
seems to be the Growl 1.2 upgrade that's the issue. I suggest
uninstalling and then dowloading 1.1.6 from their site and see if that
works.

Hopefully more people chime in and the Growl guys (unfortunate for
them) come up with a fix or an update.


Thanks
-daye.

[kaijin]

daye,

I kept Growl 1.2 and used the GrowlMail-Leopard.mpkg from the Growl
1.1.6 Extras. The installation was successful and I'm now receiving
Growl notifications for incoming mail. It appears as though the issue
is with the GrowlMail packaged with Growl 1.2—or at least how that
installer package interacts with Growl 1.2.

kaijin

[Peter Hosey]

On Oct 11, 2009, at 13:32:45, kaijin wrote:
> It appears as though the issue is with the GrowlMail packaged with
> Growl 1.2—or at least how that installer package interacts with
> Growl 1.2.

The GrowlMail in the package has nothing to do with anything if you
can't install it, and the GrowlMail package does not interact with
Growl in any way.

[kaijin]

Peter,

Any thoughts on why the GrowlMail-Leopard.mpkg included with Growl
1.1.6 installs properly, but the GrowlMail.pkg included with Growl 1.2
doesn't install for certain users?

[Peter Hosey]

On Oct 12, 2009, at 02:28:44, kaijin wrote:
> Any thoughts on why the GrowlMail-Leopard.mpkg included with Growl
> 1.1.6 installs properly, but the GrowlMail.pkg included with Growl
> 1.2 doesn't install for certain users?

None, except that it's probably related to Installer deciding it's
smarter than I am and asking you for an admin password after I told it
not to.