Sorry to hear about your frustration.  Can I assume that you're upset
about a webmaster-related issue that you're finding confusing or
aggravating?  If so, Sebastian is absolutely right:  there are great
folks in this group that are laudably up for helping out.

Did you just want a Googler paying attention to your feedback?  We
have an entire multinational team that scours this group, as well as
international blogs and forums to better understand webmasters'
concerns.  We really can't respond to the majority of posts around the
world, but I think you'd agree that it's better for us to be actually
building, troubleshooting, and improving things.

We used to offer e-mail support for webmasters, but found that we were
answering nearly the exact same questions zillions of times a year.
"How can I add my site to Google?"  "I'm trying to find info on [foo]
for my high school paper.  Can you help me, please?"  "I want to
return the sofa I bought.  I don't like it anymore, and I want a
refund!" (I'm actually serious about this last one; we got an enormous
number of questions that had nothing to do with Google, much less
Google Search but -- since people use Google everyday -- they wrote us
anyway.)

So we set out on ways to do a better job really helping more people...
especially webmasters.  Our Webmaster Help Center is now in about
twenty languages.  We have, I think, Help Groups in more than a dozen
languages.  And -- what especially excites me -- we're the only search
engine in the world to offer comprehensive free diagnostic and
analytics tools to webmasters (Webmaster Tools and Analytics)...
again, in many languages.

*  *  *

Can we do more?  Absolutely.  A colleague and I are personally leading
training internationally this September to help more Googlers work
with webmasters.  We have exciting plans to make our Help Center even
more useful and comprehensive, and we're working hard to find ways to
get information to and from even the "smallest" webmasters around the
world.

But even with a growing number of dedicated Googlers... remember,
there are MILLIONS of webmasters out there.  We can't personally chat
with all of you, as much as we would like to.  But I encourage you to
speak out about ways we can better communicate with you; this
Crawling, Indexing, and Ranking subgroup isn't really the right
place... a better area would be our Random Chit-Chat section which is
also frequented by us Googlers.

Anyway, BlueWillow, I think all of us need to get out a good rant now
and then, so I'm glad you "feel better for having said it."  Now I
look forward to seeing some more constructive suggestions from you and
others... and I promise to make sure the feedback is seen by many on
our team here.